Sterling Star Automotive

I was referred there by a friend and they did a fantastic job on my Mercedes C300. Mr. Singh was courteous, helpful, and knows what he is doing. During my Service B it was determined I needed 2 new front tires. He suggested I buy them on line at
and they were shipped to him directly in less than 18 hours. He replaced and the tires and did the alignment. Car is running great! I will definitely be back for the next scheduled service.

Sterling star automotive is a hidden family owned mechanic spot in sterling that you won’t know about unless if you are being referred, or if you use Craigslist.
The place itself is huge. They have about 10 lifts in the shop, so this eliminate the worry of how soon they ll get to work on your car opposing the other shops.
The waiting area is clean, and they offer coffee and tea so you don’t be thirsty while waiting for your service to get done.
Now let’s get to how talented the technicians are there, and costumer service.
I interacted with Mr. Singh (the owner who happens to be a Mercedes genius with dealer experience for over 25 years.) who welcomed me to his shop and introduced me to Mr. Scott (their BMW technician who has 20 years of experience in bmws dealerships).
Scott took my car in to check the window light that pops up and beep every 20 second in the dash (yeah annoying as f**k/). And prior to that, I took my car to several shops around the area to solve this problem and they all agreed it was a dealer thing. The dealer requested a check up valued at $ 160h plus plus plus. (we all know what stealerships do). But that was not the case here with Scott. Scot came back to me only after 15 min asking me to join him for a quick test drive. (yeah believe it, they test drive your car with you here. No other shop ever did this. Other places make you pay first and they don’t let you test drive your car.) So Scott gave me a list of all the codes in my car and be explained to me which one to give propriety to first and which one is ok to ignore for now, and he refilled my washing fluid since my reservoir was empty. We drove for a good 10 min to make sure the dash light doesn’t come back again and beep.
when we came back to the shop, I asked how much I had to pay. Scott and Mr. Singh said it’s on the house.
So I ended up getting diagnostics and washing fluid and taking care of that annoying beeping and having my codes reset and my Air bag light rest as well, and had coffee all for FREE. How more sweet this could be!
Talented people with Excellent costumer service.
I will refer all my family and friends to this place.

Amazingly I found this place because I was in Sterling for a softball tournament and someone stuck a flyer under my Merecedes wiper. Usually this just pisses me off but I took this as a sign as I had been needing some work done on my CLS 500. I spoke with the owner on the phone and dropped my car off late in the day. All of the repairs were explained and completed to my satisfaction including updating my safety inspection. They also changed out all 16 of my spark plugs (2 per cylinder) with Bosch Platinum plugs I provided. When I returned to pick up my car the shop power was out due to a nearby car accident that took down some lines. They let me take my Mercedes and leave my old Jeep there as collateral and we settled up after the weekend. My flyer entitled me to a nice discount which made me even more satisfied. This is definitely a 5 Star establishment and I will not be taking my baby anywhere else. Honest, reliable, knowledgable, and priced right (for Mercedes anyway).

Although I had a not so pleasant experience last time, I decided to go back to have my car serviced there again. That’s because they do good work and use genuine MB parts, and prices are certainly better than dealership. Even though I didn’t get a real apology, they did ask me to change my last review. Since I can’t do that, I will leave a more favorable one, and let bygones be bygones.

I’ve been taking my ’95 E320 for over 10 years and have found the owner and his technicians to be as good as it gets in auto repair services. I’ve read a few of the negative reviews and don’t see any reflection to the character of the owner or how he runs his shop. The owner always gives customers the opportunity to bring cars in, get an initial thorough technical review of the potential problem (s) with a prioritized list of what needs fixing and how soon the problem will grow to a condition of undrivability, and will NOT go on a fishing expedition for diagnosing problems and only to charge customers for unneeded work. The owner goes the extra mile to find problems on his nickel and charge a price that’s much fairer than most anywhere else, treating customers as they would want to be treated. If you want an honest and fair auto replace shop for a lifetime, use Sterling Star. If you want to take your car in, disregard the owner’s recommendations, take your car somewhere else for a lesser cost and unresolved problem after the owner has told you the problem and cost, then DON’T take your car here. It’s a waste of everyone’s time.

I initially came to Sterling Star 10 years ago because my warranty expired on my 2000 C Class and there was NO WAY I was going to pay dealership rates! All I wanted was a repair that was honest, thorough, and reasonably priced (I wasn’t sure such a thing was possible for MB).
Finding Sterling Star was a breath of fresh air. They really understand Mercedes-​Benz and were able to make repairs that stymied the dealer (really). For example, the transmission on my 2005 CLK was acting up, and two dealers said to replace it. Mr. Singh knows his MB transmissions and was able to fix it, so I’m keeping the car. No joke, these guys are magicians.
I’ve read some of the more negative reviews and I have some comments. For one, if you’re looking for a «dealer experience», you won’t find it here. No «technician» in a lab coat greets you with a beverage, etc. If you want to pay for that fluff, go to HBL. If you want your car repaired by an honest garage that is super clean, there is no comparison. Loaner cars are old, but run properly.
Check me out; I’ve written a number of reviews, but this is first time I’ve given 5 stars to anyone. Please believe me when I say this: the ONLY reason I considered purchasing another used Mercedes-​Benz is because I knew where to bring it when it needed repair.

When it comes to auto repair, you have to find a shop you can trust because most of us don’t know much about cars. My last experience with this shop proves I can’t trust this shop at all.
My car had gas smell whenever tank is full, and Mr. Singh took a look at it and told me the two sending units of gas tank need to be replaced and quoted me $ 1270. He also quoted me $ 800 to fix steering wheel pump, and another $ 1500 for other fixes.
I wanted to get a second opinion so took my car to another shop. It turns out that the two sending units of gas tank are fine, and only the tank seal needs to be replaced. In the end, I paid $ 550 to fix the gas tank seal, steering wheel pump and replace front brake pads. Afterwards there is no more smell when gas tank is full.
I know the price I paid is on the low end for whatever reason, but I think Mr. Singh is either too lazy or too greedy to correctly diagnose the problem. I’m glad I took the car somewhere else for a second opinion which saved me $ 3000. I definitely won’t trust his shop again.

I have been coming to Sterling Star since 2008. It is refreshing to meet honest mechanics/​shops that would give you choices and honest timeless for repairs that allows you to be financially prepared for parts and repairs. This is unlikely of certain Mercedes dealership that con Owners for parts that was not failing or even required!
Mr. Singh is definitely a Mercedes expert.

This is my first time with Sterling Star Automotive. For what I had experienced, I will be a repeat customer. I have a 2004 MB E500. Brought my car in for transmission problem and F service due. Mr G.P. Singh diagnosed the problem and gave me copy of diagnostic printout of what caused my transmission problem. He is honest, informative, and knowledgeable. He told me to bring the car to one of the MB dealer that he knew dependable enough because the parts my car needs is not sold by the dealer to any local shop. For the F service, he ask me to bring my car back once the transmission is fixed. And if the dealer tells me the causes of my transmission problem and parts needed are different than his systematic diagnosis, he ask me to call him. For all these, the price he quoted me was exactly what he charged, which is reasonable. Now, that is service!
gregg c.

Always polite and complete professionals. They know Mercedes inside and out and charge a fair price for repairs. I have always been completely satisfied with the work done on my R350 and trust them completely when any issues arise.

When it comes to Professionalism, timely repairs, and honesty you will be hard pressed to find a better repair shop than Sterling Star.
I found the owner and staff to be an absolute delight to interact with.
I have owned a few Mercedes over the years and have had some good experiences and bad ones, this ranks as my best. My Mercedes was taken care of as though it was there own. Ask for GP (owner) and you’ll be we’ll taken care of as well, I have no doubts.

If you owned a Mercedes and have brought it to the dealer for service. And when you heard your quote and wondered if there’s someone else that can give my car the level of service you «believe» you are getting from the dealer for a «better» cost with «better» service … Well if you are that person I may have that someone for you.
Sterling Star Auto. knows Mercedes-​Benz (probably BMW, but I owned a Benz)… Most if not all are previous mechanics from those dealerships. Do you want to talk to a Service Writer or someone that’s knowledgeable with the extent of the repair job.
Buzz Words;
Diagnose the problem — not just fix stuff to rule out the problem
Cost break down — learn about what you are paying for and why
Info about your car — ask why is that for this type of car
Service reliability — bring it in for a problem, get a solution
Trustworthy — you can trust and be assured you are getting the repair you need
Mrs and Mr GP and crew has my recommendation.

It really pains me to write this review, but it has to be done. I have been taking my car to Sterling Star for several years and Mr. Singh has always been extremely professional and customer oriented, however this week I had a bad experience that did not sit very well with me. I talked to Mr. Singh on a Wednesday afternoon asking to see if I could drop by car off on Thursday morning because my check engine light was coming on intermittingly. He explained to me that it could be some as minor as the gas cap not being put on tight enough or it could be something more serious that could cause more damage to the car and I should bring my car in to get them to take a look at it. I agreed and we agreed that I would drop by car off the next morning. I got up early the next day so that I would be the first person there when they opened the shop only for Mr. Singh to tell me that he had too many cars to service that day and would not be able to look at my car. I explained to him that I JUST talked to him the day before and he told me to drop my car off the next day, which I did. His response was «I am sorry». At that point I just got up and left and didn’t pursue any further conversation with Mr. Sigh. Not only did Mr. Sigh waste my time but because of his lack of professionalism I will not go back to his shop. Why tell me to bring my car in the next day if you know your technicians wouldn’t be able to look at it because of the load that you already have? Not good customer service as much as it pains me, I will have to go back to start going back to the Tyson’s dealership (which I absolutely HATE) to get my car serviced.
If anyone else has had any luck with any other Mercedes service departments, please send me a reply.

I have had a Mercedes for about 3 years now and the first time I went to the dealership to have a service done, my smile was definitely turned upside down. I found out about Sterling Star via a message board for Mercedes Benz owners and I have been going to them ever since (about 2 years now).
I don’t know how much money they have saved me over the years but I am sure that it is a sizeable amount. They are very friendly and I never feel like I am being gouged for my money like at the dealership (they actually tried to charge me $ 100 to replace a bulb in my car one time — G.P. did it for free).
They are the definition of just good, honest people. True story — I took my car there one time and it needed a part that had to be ordered and wouldn’t be done until the next day — G.P. actually gave me HIS car as a loaner to take home. What in the world!!! LOL! He has a customer for life in me.

The best part of owning my 99 CLK 430 has been dealing with Sterling Star Automotive. As a former service advisor for Toyota, Honda, and Nissan I am particular of who I let service my vehicle. Singh (JP) and his crew have earned my trust. I brought my car in 4 years ago at 140k and today have 240k running better, due to the tech’s diligent eye and informed know how. The quality of the work is has been impecable. The service again is 5 stars.
I first got my flyer in Coscto to about 4 years ago and now I keep the card in my car to pass out. Bring you Mercedes to Sterling Star you will not be disappointed.

Even though I don’t have my Mercedes anymore, I still trust G.P. and his crew with all my cars.

Still highly recommend as my 08 review states. By far still the best Mercedes specialists in town!