Pony Express Auto Wash

Don’t waste your money! Asked for the Clydesdale in a brand new Jetta. We had our puppy in it earlier and there was some hair on the mats. Got the car back and same old dog hair, mud on seats, had to go back and have them try again.

This place sucks! Zero leadership, no work ethic, no pride in your job, and to boot they are charging way more than they deserve. Oh yeah don’t forget slow as the day is long. Do you self a favor and drive to St. Paul and go to the downtowner it’s worth it and you won’t be pissed for going here. I’d rather have a dirty truck than give them any more business. The best part was when you complain they give you a deer in the headlights look!

Seriously, over 45 minutes for a car wash! Hardly any other cars and plenty of staff. Won’t be returning.

I didn’t think I needed to check reviews on a car wash. Man these guys are not good. And I’m not sure I’ve been in a car wash that was not busy but so SLOW. Exterior was ok– nothing special. They did an awful job on interior. You could hardly tell they vacuumed and didn’t clean any cup holders. And they didn’t do the tire shine at all. I think it’s run by basically teenagers and it shows. Based on the price and time taken I was expecting much much more than they delivered

I been in customers service my hole life. I have thought I seen it all. Brought my truck in
From trip out of town sent it through 3 times. They could not clean it. Gave me free wash. Could not get the bugs off so I went downtown. Tried a time this winter no pre-​spay had to send through again. Never got clean. I live in a near by community want to support local business. They made it hard. So gave it one more try on a beautiful day. They close at 5 pm. Got there at 4:53 pm a car getting prep for wash
Walk in the gentleman told me there close. I asked do you close early. He said yes all the time. We’ll that’s my last time there. Tomorrow I will ask for my money back for my prepaid washes.

What an absolutely terrible place! First time I went there, some spare change I had in the middle console disappeared. I was upset but I thought my fault for leaving it out. 2^nd time I went I got one of the higher packages and since it took so friggin long I thought wow it’s going to be so nice and clean. I was wrong. The inside was not even wiped down, yes it was vacuumed but that was it. There was still a ton of dust and dirt on the dash. And the thing that really got my was my coasters for the cup holders were replaced with someone else’s coasters — which were way to big for my cup holders. Now I’m the ocd type of person that’s now going to have to go out and buy the coasters that were meant for my car.
When I called to talk to the manager to tell him how upset I was, he couldn’t have cared less. Not only did he interrupt me when I was explaining he never once apologized, just offered a free car wash next time, that I kindly turned down because there is no way I would ever go back there.
Save your time and money and go some where else!

Washes outside decent, but the speed is laughable. I get how the car moves slowly and that’s just the way it is, but when you make it an effort to get the full service cars through first with no exemptions and leave the only car that got the basic wash to almost dead last of about 14 cars is a very bad call. All you get is a angry guy who never goes there again.
Basic wash is just the car/​truck going through the car wash and nothing else. It’s not that hard. It’s almost an effort to leave my car dead last. Like they parked it down the street or something

You’d think I would learn by the 3^rd time around! I will not be back to this place ever. All three times I’ve paid for a package that was to include, as the sign says, «hand wiped wheels». Every single time they don’t even touch them. So, I have made them do the wheels when they think they are all done. This time when I requested the wheels be done, per my package and per their sign, the young kid tried to tell me that it was tar build up. I politely told him that they clean up just fine when I do them myself and it’s brake dust, not tar! So he proceeded to clean them for me. This trip I paid for the $ 25 package that was to include washing down «all 4» (again per their sign) of my rubber floor mats. As I later discovered they didn’t even touch the back floorboard area or seats at all! Bottom line, don’t waste your time or money here! I have lived all over the country and utilized these types of car washes and have never been so disappointed!

First time ever here, and I splurged on the $ 25.99 wash. What a WASTE! My 5yr old son could have done a better job! I will NEVER return! I’ve been told that the Downtowner is the place to go to– that’s where I will go next time. They really need to offer something to dissatisfied customers, because this is just ridiculous– LOOK AT THE POOR REVIEWS! Awful.

I got the pony express wash — 23 dollars and change with tax. Totally unimpressive job. Wheel rims were not cleaned. The dash had cleaner dripped on it and the windows were streaked in the area that were clean. The employees seemed uninterested and unmotivated. If it were super busy, I might have been a little more understanding, but when I am the only customer there and most employees are standing around… no excuse for the poor work.

I did not think the price was bad 20.00 for inside and out. They did an okay job. This place is NOT efficient —I got a glimpse inside the «manager» office and it was dark and cluttered and crowded looking so I am guessing the lack of cleanliness and efficiency speaks to this. Also the cashier had super Mario brothers/​or perhaps Nascar pajama bottoms on with a sweatshirt. I am not typically judgmental about clothing and I love my jammers as much as the next person. I also understand you probably don’t get paid shit but girlfriend you look like one of those bad Wal-​mart shoppers… at least just get a pair of grey, navy, or black sweatpants for your bottom… under 10.00 at wal-​mart and it would not scream and beg people to notice that you look like you just rolled out of bed. This is a business AND a job. The whole place looks great from the outside but inside it is dingy dirty and not posh… so you really don’t want to hang out inside during the longer than usual wait…
I also saw a poor bird freezing outside by the door… they could have gotten a box and some rags for him. It would have been the humane thing to do…

Slow Slow Slow. All of the employees to busy socializing. It took 50 minutes. They have 1 bay for full service (vacuum) and a 2^nd bay for exterior. The exterior $ 3.99 get right thru while the full service cars are taking for ever. This place is a joke.

Slow, rude and overpriced pretty much sums it up. I brought our Ford Explorer in and ordered the Pony package, a supposed interior and exterior wash. While the outside of the car looked fine, the inside was absolutely filthy. I first talked to a clueless receptionist who eventually turned things over to DJ, a «manager» who likely struggled passing arithmetic in the 12^th grade. DJ explained the Pony package, while covering both the interior and exterior, does not cover cargo areas or rubber floor mats. «So, basically you wiped off my dash?» is what I asked. Crickets. He then had the gall to tell me we should have inspected the vehicle immediately after leaving and the fact we didn’t surface the issue right away was our fault. When I told him I didn’t intend to solicit his business anytime in the near future, he proceeded to hang up on me. I have no doubt in my mind DJ doesn’t own this joint, so if the owner of Pony Express happens to stumble across this, all I can say is get your act together. With the prices you charge, you’d expect true full service and exceptional customer treatment, but instead your paying patrons get treated like dirt by a way-​below-​average staff.

The slowest car wash you’ll ever encounter. We’re talking 20+ min for one car.