Hurricane Towing

do not use this tow yard!!! do not trust their mechanic dennis. dennis lied and gave us the run around all day. we had a car accident 8 hours away from home and dennis gave us the runaround all weekend long. he also lied and said our car was fixed and expected us to pay him $ 124 for work that was never done. beware of this tow company. especially their scam artist mechanic dennis the menace!!!

I used hurricane towing today, through my insurance company’s roadside assistance program. Initially started out just fine… set up the tow with the dispatcher, who was quick and courteous. Was told that it would be 90 minutes before a truck could reach me. No problem.
Wrong…after 30 minutes past that 90 minute window, my insurance company called to make sure the towing company had showed up. Nothing. My agent called hurricane to make sure everything was ok and was told that they would be another 35 mins. Fine, as it was raining and I’m sure they were busy. As I’m writing this, it is now 2 ½ hrs past the 90 minute window. I have made two more personal calls to hurricane, who said it would be another 20 minutes both times. This is BS. If you can’t handle the call, decline it so I can find a different company. Poor management. I don’t see how this is a preferred towing company for a major insurance company. They take advantage of people in an already miserable situation.

Normally I have had great experiences with Hurricane Towing. I have used them a handful of times and although late every time, they were courteous and did a great job. Tonight, they dropped the ball and left my bride stranded longer. She was out of fuel and called AAA. Hurricane’s computer board message to AAA? «No Fuel Delivery Tonight.» No phone call to follow up, no communication with my bride. Luckily AAA has other providers. I’m really disappointed with Hurricane Towing. Usually late, but normally dependable. Not this time.
UPDATE/​EDIT
The owner contacted me a few days after the bad experience. He was fair and courteous and I really appreciate that the owner of the company took time to reach out and make things right. That right there bumped one star to four! (They are still late on arrivals, but they do show up!)

Recently I had to utilize a roadside assistance program for which Hurricane Towing is a service provider and I have to say that I was 100% impressed with their professionalism and promptness. The tow truck operator arrived within 5 minutes of the arrival time I had received (which was a huge plus in my opinion) and had my car loaded and ready to transport within 15 minutes — all with a very professional and pleasant attitude. A few things that impressed me were (1) the operator took the time to explain to me certain steps that needed to be taken in order to tow my car properly including showing me what attachments in my tow kit needed to go where, (2) took the time to remind me to have the dealership replace a certain panel that had to be removed, (3) and placed pads beneath the various straps that came into contact with the paint on my car so as not to scratch the paint. My car made it safely to the dealership and all was well — not a mark on it and everything was put back where it belonged. Often times towing can be a stressful experience but this company made it painless. I highly recommend Hurricane Towing and would use them again if needed (but let’s hope not).