Spivey Cleaners

WARNING, WARNING. PLEASE, DO NOT USE THIS DRY CLEANERS!!! First off, my wonderful, professional courteous, always accommodating, dry cleaners of many years retired.
I drive pass this dry cleaners (Spivey Dry Cleaners) on my way to see my daughter, nice community so I thought it would be safe to use them (Spivey Cleaners) I took three pairs of white pants, and a BRAND NEW, NEVER WORN, WHITE VIBRANT SILK RALPH LAUREN SHIRT. The shirt was a little wrinkled, just needed to be steamed out. Two pairs of the pants were returned with spots on them. The blouse came back looking years old, worn, and dull, there’s even a some type stain on one of the sleeves. Also, it smelled of chemicals.
The lady working behind the counter have zero customer service experience. She didn’t apologize for the inferior work, nor did she acknowledge it. She called out a phone number of the manager or owner. He was completely uncooperative. After going back and forth with him in regards to replacing my blouse, he actually accused me of making this up. In the end, he said this was not his responsibility. This is how he treats the very people who utilizes his business. Seems he want our cash, and throws us back trash. HIS NAME IS KAL,
PHONE: 678−467−1906. I intent to report him to the Better Business Bureau. Spivey Cleaners gets a strong rating of less than one star.
A.Montgomery
Jonesboro, Ga.

Be ready to spend some extra dollars when doing business here. Laundered shirts are advertised for $ 1.50, but since mine were large there is a $ 1.00 per shirt extra charge. Linen items are an extra 50 cents. Large shirts county as two items. The lady at the counter is like a robot no personality or customer service skills. I wouldn’t recommend this place to anyone.

After taking 6 items for dry cleaning, and receiving 6 items back with damage, I returned (on the same day) to seek resolution and was greeted with the worst Customer Service experience EVER! One new shirt (worn once) was returned with picks and holes. One shirt was returned with color bleeding. One shirt was returned stretched at the hem. A pair of pants was returned wrinkled and spotted. And a blouse was shrunken.
The representative at the counter was immediately confrontational, denied accountability, and threw a telephone across the counter instructing me to talk directly with the «presser.» She argued that she couldn’t have possibly caused the damage because she personally handled the clothes. She proceeded to demonstrate how she handled my clothes by angrily balling my shirt around a coat hanger. When I commented that a hanger, office product (staple), or similar could have caused the picks and holes, she alleged that I had called her a liar and told me I had to leave because she had a 40 minute drive home and it was Friday.
Bottom line, I left with nothing more than fury and 6 ruined articles of clothing. I can only hope that the local store owner is as upset about the service as I am. I plan to follow up with her on Monday.