Allegiant Air

Can I give this a ZERO? Flights to/​from Stockton/​Mesa are a MESSA! Should be named A-​lying-​giant not Allegiant. They lie about their departure and arrival times and have no regard for safety or customer service.
Details:
I have flown Allegiant round trip from Stockton to Mesa in December and again in February. In December, our flight was delayed for 6 hours! We paid a HIGH PREMIUM PRICE for this flight and instead of arriving at 9:30pm we arrived at 3:00AM. There was no apology or retribution made for this extreme inconvenience. It hindered our plans to spend Xmas with our family in Mesa. How can you enjoy family when you have had no sleep? When I flew back to Stockton yesterday, the flight info said it was on-​time. First, we were told to change Gates. No big deal. Then, the flight was delayed for no known reason. When boarding finally began, it stopped. Then, it started again and stopped again. This happened until we were finally told to ‘manually board’ and take out boarding passes and ID again. Once on the plane we sat for an hour. We were not offered an explanation for the wait. It was probably air traffic or clearance, but no Allegiant personnel offered any explanation. When we boarded the plane, we received repeated instructed to sit where assigned for safety reasons — did you weigh me when I didn’t know it? Then I heard a flight attendant tell passengers the flight was overbooked and she was seating people wherever there was a seat so seating assignments were irrelevant. We were not offered a beverage during the wait. A child screamed the entire time! When we finally took off, there was no announcement prior to prepare for take off and put tray tables up, etc. A child loudly explained to her mom that they forgot to do this — she must be a frequent flier, but she’s correct. Safety steps were missed by the crew.
I am not exaggerating about any of this. Allegiant is not even the «WalMart» of airlines. WalMart would do a better job. It’s more like the «BigLots» of airlines. Makes me wonder if they are legitimate, licensed and how often their planes and staff are inspected and tested. Their planes make noises I’ve not heard on other airline planes — like they need to be maintained, wheels greased, etc.
My daughter has already paid for her round trip flight to Stockton in March. She’s bringing my 13 mo old granddaughter. It will be a disaster if they are still operating in this inefficient manner then. Children cannot be expected to be restrained for an unknown period of time prior to departure. It’s also difficult to coordinate transportation upon arrival when the arrival time is unknown. Safety is of the utmost concern.
They send a survey after the flight but do not respond to any info provided. There is a complaint form I filled out today — we’ll see if anything happens. I just want my daughter and granddaughter to be safe and travel on-​time — not much to ask. They operate out of super small airports. How can international airports run hundreds of planes without these issues and Allegiant can run 1 flight/​day? I am not alone — I heard more horror stories as I was in the terminal and on the plane with other passengers.

I normally don’t base my decisions on the negative reviews, especially coming from Unilocal.They rate it 1-​star, but if you read their review, they found about 50% of the experience was overall positive. Don’t trust the 1-​star reviews! Ask around — talk to people. yeesh
First time flying with this airline and it was overall positive. Flight was delayed about 20 minutes and also delayed 20 minutes coming back from Vegas — totally forgiveable. Sure, they nickel and dime you to death, but seriously folks — do your homework.
Base fare = $ 138
Checked bag = $ 40 roundtrip
I opted to choose my seat = $ 20 roundtrip
Total price: $ 198
Compare this to Southwest flying out of Sacramento = $ 252
Another thing, my seat selection was in the exit row each way. I loved the leg room.
The airline does charge for food and drinks on the plane. Solution: bring an empty water bottle with you and fill it up with tap water on the other side of security. Bring your own snacks.
If I was a single traveler, I probably would have opted to fly out of Sacramento. I was a part of a 5-​person group, so the savings for the 5 of us was $ 270. It was a no-​brainer.
Another cool thing (for now, that is) is that if you’re seated towards the rear, you enter the rear steps out of the plane. They only do this in Stockton. I was a bit disappointed when we had to do the standard deplaning in Vegas. haha
I did have a problem with the app as I was about to board the flight in Vegas. I explained my situation to the gate agent. I told him I was seated in an exit row, gave my name, he looked me up in the computer, and let me on. How cool is that?
Since Stockton is a small airport, the front check in desk do double duty by checking in passengers at the gate. They close check in 1 hour prior to the flight, so get there early!

I love Allegiant. My reasons are as follows.
#1 Extremly reasonable. Do not listen to the disgruntled people that besmirch a good airline.
#2 Allegiant runs on time! There is one other carrier that has direct flights. It has been my experience that they are delayed or postponed frequently.
#3 Reserved seating!
#4 Friendly staff that is helpful & not uptight. I was on the same flight 2 weeks ago and the flight attendant remembered my wife & I.

LOVE Allegiant Air!
Cheap! Oh lord was this flight cheap.
Pretty cool they have an app, that let’s you check in (paperless) check flight status, arrival, departure times, neat-​o-​burrito!
Fast… jump… flight… Best ever!
If you need to get to the Bay Area and hate S. F, OAK and SAC, try flying into Stockton on Allegiant…
Right, so luggage, they up-​charge for everything. Don’t do it. I have a bag that is within their required limits for a cary-​on. Come-​on you don’t need to pack the world to go for a weekend.
I am a fan and I will fly this airline again.

WOOPS! I wrote my review for this airline accidentally on the Las Vegas Allegiant location. Here it is===
DON’T LET THESE REVIEWS SCARE YOU LIKE THEY SCARED ME.
You have no idea how discouraged and pessimistic I was reading every negative review pertaining to Allegiant Airlines AFTER me and my girls purchased our tickets for the weekend after labor day wkend. I was ONE HUNDRED percent prepared to have our flight delayed or canceled that Friday we were to leave Stockton on the 2:46pm flight, had our possible plan B ready. It was a stressful morning just waiting, I’ll tell you that.
We arrived pretty early, around 12:30−1pm. This airport terminal is SMALL. If you were to come 45 min before your scheduled flight I’m sure it’d be no problem. They began loading everyone through baggage check around 2pm for us, but we didn’t walk through (due to the long line) until perhaps 2:25pm. Security is pretty standard, I noticed with those who wore flipflops or sandals, they would «check» the shoes… for hidden things? WHO KNOWS.
Flight arrived on time, we walked onto the plane. I admit it did seem a little unorthodox to have to walk towards the plane with all that wind, but you pay for what you get I suppose.
Docked off one star because once we were all buckled in, they delayed us for 15 min due to needing the «airplane route» to be cleared of whatever obstacles iiiidddunno.
I didn’t really care at this point because WE WERE ON THE PLANE. WE WERE GOING TO VEGAS!
The flight back gave us no problems whatsoever, which was good, because vegas definitely won versus my crew. We were all tired, weak, and were able to board the plane and nap the hour and a half arriving back to Stockton the following Monday at 12:30pm.
I also have vouches from my mother, and quite of few other friends who have used allegiant for their vegas adventures with no problems. Who knows, maybe we’re all just lucky with all our attempts? But I’m writing this review to shed some positivity that it IS POSSIBLE to board your flights with no cancellations! WOOHOOOO
#luckyboarder

The ABSOLUTELY WORSE experience I have ever had with an airline. After a 4 hour delay, then finally boarding the plane, the flight was cancelled. After unboarding the plane, no instructions were given on what to do next. Finally after waiting for about 30 minutes, they told us the flight was rescheduled for tomorrow and that we are on our own for a ride & hotel. We can send in receipts to them & they will maybe reimburse, but no timeline on if or when. ABSOLUTELY worst customer service. I will never fly Allegiant again. I f I could give a negative star rating I would.