Chapel of the Palms Funeral Home

I was so impressed by the supportive service, I experienced while we were trying to plan my grandmother’s funeral. She was on hospice and was told she didn’t have much time. I had tried calling the funeral home/​cemetery where she had her plot at and they told me that they could not see us until she passed. I was upset because I wanted to help my mom get everything done since after my grandmother’s passing, it would be hard for her to make these decisions since my sister and I live so far away. My mother had suggested the Chapel of the Palms because she said that she had been to many funerals here and they do a great job. We called and was told we could stop by to check out the chapel. After our tour, we sat down and was able to select a casket, got a quote for the service and and got all the paperwork done so when she did pass, my mom would not have to do this. There was no sales push just kindness and compassion. Early the next morning, my grandmother passed away and we received a call from Jim (who was off that day), to express his condolences and to let us know that they had my grandmother and that they were going to take care of her. It was such a relief to know she was in such good hands. When we saw her at the viewing, it was so amazing what they were able to do, she looked so natural and they did a great job in presenting her in the way she would have wanted. Jim and his brother were so accommodating to our cultural requests and customs. They knew all about the Chinese customs and was well versed in what we needed. During the service, it went smoothly and their organization and support was so helpful. I noticed that they hired security during the viewing and service so that everyone would feel secure being in a more depressed part of town.
We drove to the cemetery and all the flowers had been transferred over and set up for us by the time we got there. Their staff was there and helped us through the graveside service and through our cultural funeral rituals. I truly would recommend this funeral home to everyone. My family and I truly felt taken care of during an awful time and their professionalism and understanding meant so much to me.

Very professional. Makes things pretty easy during the difficult time. Great audio system for speeches. For music it only works for CD so be prepared. They provide a pull down screen if you can provide a projector for videos.

Stay away, don’t disrespect your loved ones by using this funeral home.
Attended a funeral and burial yesterday of my fiancé’s grandfather, here’s the 411 on their «business:»
1. As my fiancé was a pallbearer, transferring the casket from the parlor to the hearse a funeral employee had the nerve to direct the pallbearers with «C’mon guys, put it on the rollers.» Really? How crass can you be?!?
2. No direction WHATSOEVER was provided to the funeral procession, just «follow the hearse.»
3. No placards for the car announcing funeral. No gloves for the pallbearers as well.
4. The procession was more of a drag race than a somber procession to the cemetery. Once the hearse SPED out from Chapel of the Palms and turned onto California (ran a red light, I may add), they lost ¾ of the funeral procession.
Most of us scrambled to call other family members to catch up to the hearse.
5. When we got to the cemetery, my fiancé had to sprint (!) to get to the hearse to continue his pallbearer duties.
6. During the honor guard and the pastor’s eulogy (job well done — he’s NOT associated with this place but rather St. Gertrudes’s), the staff stiffly stood around and looked annoyed with the care displayed by the pastor and during the playing of «Taps.»
7. To cap off the lousy job, they announced at the end «this concludes the service.» No «sorry for your loss,» no «please go in peace,» nada, zilch.
I know that this funeral home is located in an economically depressed area of Stockton, but the deceased (and their family members) deserve respectful treatment with dignity regardless of socioeconomic status. It seemed as if they booked back-​to-​back funerals and were only concerned with getting back in time.
Chapel of the Palms — taking advantage of those in their time of grief since 1950 — shame on you!

This has always been an excellent establishment. They have always been so helpful towards the families who come in. Over the years they have prepared so many members of my family, and as long as they are open we will keep on patronizing them.