This is going to be a long review so if you want the summary scroll to the bottom. I originally came to this metro but the girl who helped me seemed like she didn’t wanna be there at all let alone help me, so I decided to try other stores. After signing up at an Authorized dealer, I ended up going to 5 different Metro PCS stores/dealers. Every store I went to told me something different, and every store was a hassle. The guy at go wireless on march told me I could sign up 3 lines and add on the 4th for no extra charge at another store so that I could get the $ 20 phone i wanted because he was out of it. Most of the people I talked to at these other 4 stores had NOIDEA what price to give me, quoting me for a new activation of around $ 170 for 1 line(even though I just paid 160 the day before for activation AND phones of 3 lines). Then they would say Oh okay well its an upgrade so it will be around $ 150. One of them said it should only be the $ 20 phone plus $ 25 activation, but that his boss wouldn’t let him sell me the phone for a new line and I could buy it for one of my other lines but would have to wait 3 days and pay $ 40 for the phone instead of $ 20. It was a huge headache. So eventually I went back to THIS metro since it is the only actual metro store in town that I know of. The girl who helped me, I think her name was something like Maria, proceeded to talk about how the other stores don’t know what they are doing because they aren’t real metro stores. That they shouldn’t be charging us extra like that. So she tells me that they have the phone I wanted in stock, but that this store sells it for $ 38. I told her that every other store has it for $ 20 including on-line. And she replied, «Well, we are the real metro so that is what metro charges, but you get a free case with it.» I was so fed up with everything at this point that I reluctantly agreed. Whatever i figured, I’ll pay the $ 38 for the phone and then it was like another $ 25 for the activation? Then when I got home I looked at the reciept and realized that NOTHECASEWASNOTFREE, she charged me $ 20 for the phone and $ 24.99 for the case! I figured out this is what metro does. They make it so effing confusing that you have no idea how much you are actually paying. Then they give you a million different receipts that have different amounts then what they are telling you that you are paying. They say it is $ 100 and you end up paying $ 300. SUMMARY: Every metro sucks, this one sucks«SLIGHTLYLESS» because while they LIETOYOU about prices, they can get you signed up without having to go to 5 different stores. Employees still are rude and have attitude, and talk down about other metro stores. If you can manage in any way to afford a different phone company, DOIT. I would pay extra for AT&T again if I could. Maybe not sprint because their customer service sucks too, but is still better than GHETTRO. WEWILLSEE if they stick to their monthly pricing of 4 lines for $ 100, because as of right now I am ready to see a huge bill show up, seeing as how NOTHINGELSETHEYSAIDWASTRUE.
Blanca F.
Évaluation du lieu : 1 Stockton, CA
Doesn’t even deserve a star, I went in there to get help on a mistake someone also there made ony account, of course I’m going in there upset. When I explained the situation to the rep Marisela she was rude then didn’t help me and left the work halfway so I took the initiative to call corporate and filed a complaint. This store has the worst customer service.
Vincent D.
Évaluation du lieu : 1 Stockton, CA
Man I don’t know where to begin. I got a list of rants that are a mile long. I’ll keep it short and simple. Metro PCS has the worst customer service that I ever encountered in my entire life.