Noack

Initially we thought we were getting great service to repair our well, this was on a Monday. Phil came out and was extremely helpful and knowledgeable. When the repair still didn’t fix the problem he came out the next day. On the third day our well still was not operating properly we were told he he would be out that evening. We waited all day and nobody came out. Thursday morning I called and was told he was instructed by his boss to not come out and we were placed at the bottom of their schedule and they would not have someone until Friday. We were using our Home Warranty so our hands were tied as to what company we could use, our warranty company advised us that Friday was the best they could do, we had no choice but to wait until the next day, meanwhile our water was extremely internment due to the defective switch Noack installed. Friday morning I called to confirm what time they would be out, my home warranty company stated the day before they were coming, I was told that we were not on the schedule! When I called my warranty they confirmed with Noack that someone screwed up and we were taken off the schedule for Friday! Meanwhile I have no water with newborn twins and livestock in my field (I have already lost an alpaca during this mess). Its now Friday and there is no one that can come fix my well until next week. When I called to speak with the president, Larry, of the company I was lied to and said he was not in the office, I asked for his voice mail and was hung up on. I called back a different person answered and I heard him say «Hey Larry its for you» in which I hear someone else say «Tell her I’m in a meeting I’ll call her back». This was a slap in the face to be outright lied to once again! I do NOT EVER recommend this company! I cannot believe how horrible their customer service is (Phil being excluded from this, he was awesome!).
As I write this I still have not heard from the president and I still don’t have a working well. Glad they cashed they check I gave them on Monday so that I could NOT have what I paid them for!