Office Depot

I am a teacher, a business person, and come to this Office Depot quite often for all of my supply needs. I have always received great service from the manager, Raymond, and from customer service manager, Martha Zamudio, along with other staff members. The focus of Office Depot is customer service; it is no wonder Office Depot purchased Office Max.
If you plan to shop for supplies, do come by and visit this Office Depot for great service. Every business is a make-​up of people. As a business owner myself, I find that it is important to use the golden rule; it doesn’t matter if you are the customer or the merchant. Show an upbeat attitude and respect to one another. A positive relationship with people is a two-​way street. Sometimes we don’t always get our way. Sometimes there are unreasonable customers, and sometimes there are just rude merchant.
In my personal experience, this store has treated me right and they value my business.
Try some positive personal attitude changes before you go out and interact with people; who who knows, you might brighten someone’s day and get a positive response and get treated like royalty.

To me it;s almost like a self-​serve store. (1) yes, there are workers (2) not all workers are willing to assist (3) if someone does assist — it takes a good amount of time for them to get your product or question.
If you’re looking for clearance they have a mini aisle, but if you take the time to look around the store they have hidden clearance items. That’s the fun thing to do, it’s like going on an Easter Egg Hunt as an as an adult. LOL

Greeted with a friendly and knowledgeable male staff members who didn’t laugh at my questions. .I’m not very techy

The manager is a total jerk! He has poor customer service skills and comes off like he has anger issues. Store says price match but doesn’t they come up with the lamest excuse. I had this hispanic girl that was the checker she was like in zombie mode took forever to ring up 2 items and the line was getting longer and longer. She seemed like she had a bad day and brought it to work because she was giving everyone attitude. Worst experience ever! Wish I could put no stars!

A good store staffed by pretty decent people like Ivan, a trainee. However, some employees really need to work at being more knowledgeable about the store’s offerings. When I asked what the difference was between a 25″ and a 26.5″ file cabinet, an employee replied, «One is bigger than the other.» Seriously? That’s your best answer???
But the biggest fault I find with an otherwise good store is the fact that they require you to order their larger items like furniture and file cabinets on-​line. And THEY CHARGE SHIPPING whether it’s shipped to your home or the store! It makes no sense to charge shipping for an item that should have been stocked in the store in the first place! And corporate gives the store manager no way to make concessions or adjust the price.
I went to OfficeMax and ordered a 4-​drawer file cabinet and a very heavy bookshelf (shelves are thick tempered glass) on two separate occasions and the shipping to my home was free in both instances. Until Office Depot changes this stupid policy, shop OfficeMax if you need to ship.

ratings are low for this depot from fellow Unilocalers.
I agree– service is lacking. My last visit, one of the guys was literally walking quickly past me with his headset on & briefly asked «finding everything?» while walking right by. Could be worse. I could be hounded like a thief from my «friends» down at office-​max.
upside–
the depot has a variety of «bubble wrap» mailers in various sizes/​prices available — unlike — officemax which is like the office supply to Costco since everything seems to come in bulk.

not the best office supply store in town but when you near it still gets the job done. but why dont they have sharpie liquid pencils yet

Two stars, one because I got a helluva deal on a computer chair on clearance. Bu the Service at this store sucks. Went back y’day to buy a new (250 bucks!) chair for my office. Paid them the Assembly fee to put it together. When i went back to pick it up today, apparently one of the leg guards fell off, on the way out the door. I didn’t realize this until i got it home and was taking it in the house.
So, I went back, and found the piece lying just inside the door. since they were out of stock on the chair, I offered to accept an adjustment on the chair and fix it myself. No can do they said, we wound up retuning the chair for refund, after they suggested I go out to Trinity Park way Store to pick up a replacement (review to follow). Had they offered to help me take the chair out to my car, they would have seen the piece and saved me 2 hours of running around. BTW the refund process took 20 minutes while they found a manager to authorize the transaction.

So a little background first, my Fiancé and I were in the market for a printer cartridge so we can print out our wedding invites. Long story short a new printer is cheaper than the printer cartridge for our specific printer.
Along our journey today at lunch I did some browsing on my phone for a good deal on a decent printer to suit our needs. I came across a smokin deal on
for an Epson 3 in 1. Starting price was $ 99.99 with a $ 40.00 instant savings bringing it to $ 59.99, not too bad of a deal in itself, then there was a mail-​in rebate for $ 50.00 making the deal even better and unable to pass up, i mean shit a printer for $ 9.99 come on! I click on store availability and it says our local store has it in stock. We head on over and there just happened to be one more, perfect, however the price listed was just the instant savings price of $ 59.99 and no mention of the rebate, I question the very busy seeming unhelpful employee in the area as to if it comes with a mail in rebate as well. He didn’t seem to sure about the color of his boxers let alone the price of the printer. We took it to the counter at which time the cashier up sales us on some more ink which is fine, and no mail in rebate. My Fiancé asks to speak with the manager.
The manager finally gets to us after about 10 – 15 minutes of waiting and passing by us about three times. We tell him our problem and he says «lets go check it out on the internet» at which time we head over to his computer station and he goes online to check. What do you know it shows $ 9.99 on his screen as well, he then tries to pull the online only thing, yeah no sorry that didn’t work because the little check marks made it clear that the price was available in store. Then he clicks on the rebate section and finds out that the rebate is in fact expired, then proceeds to tell us that we should call 888-​GO-​DEPOT and ask to speak with marketing and see if they will honor the sale since it is still advertised online. First off why couldn’t he do that since I am the customer? Second off he was quite arrogant and cocky in his demeanor. Very irritating.
It doesn’t stop there however. I got on my phone while standing in the store and called the number as requested by the arrogant manager. After about 15 minutes on hold I get a lady who spoke little to no respondable English (obviously outsourced customer service) who asks for my name and proceeds to start every sentence with my name. LOL. I explain the issue and what has and hasn’t been done thus far. Gave her the model number and brand, then asked her what can be done about getting the price advertised. She then tells me it’s an online only deal, so I tell her that the green check mark states otherwise. She said then that while it may be confusing on the page that it is indeed an online only deal and asked me if she could check online to see if it is available. What do you know, no longer available. Isn’t that a coincidence. We decided at that point that we would just get it. So we go back up to the register to the same BITCH that helped us before and notice how I emphasized BITCH it’s because she TOTALLY was, VERY unprofessional when she rang us up. I would not recommend them to anyone! Beware of very bad customer service and an arrogant prick of a manager.
UPDATE:
So I called 888-​GO-​DEPOT again yesterday. Asked to speak to a manager right away, he put me on hold for a split second then someone picked up. Usually this takes a bit to get a manager on the phone so I’m assuming it was just another person posing as a manager. I began to explain my situation to him which by the way the price had been changed online now to $ 59.99 just like I paid in the store. This guy told me;
«yeah it had of been an error in advertisement, you really couldn’t have expected to get a 3 in 1 printer for $ 9.99».
I responded with «Yeah I could because it was advertised for that price.»
He then went on to tell me that they reserve the right to change pricing of ads without notification to the consumer and again something about that pricing being obviously too low. So I asked him if there was anything that he could do for me, his response NO, not no sir sorry we can’t or No I’m sorry, JUST NO. WHAT THE DEUCE? I said you got to be kidding? False advertising to say the least here, he then gave me is there anything else I can do for you, I said NO … and don’t expect me to ever shop at office depot again! So very disappointing to see customer service like this. Get it together office depot!

The clearance prices rock. I was here today and I couldn’t believe they dropped the price on my favorite trail mix to 2 bucks. I was going to buy several bags but with 100 degree weather I had no place to store my goodies.

So for my new year’s resolution, one of them, I am organizing our office at home. It’s a fucking mess. Seriously. We moved into this house March 2004 and never really finished unpacking the office.
I’ve stopped at Office Depot on Trinity Parkway twice yesterday and this location today. This one is bigger. They have a huge selection of office furniture too.
They had the magazine files I was looking for on clearance. The black plastic ones… not the cardboard ones that fall apart after a few years. A box of 4 for 5.01. No shit. I bought 5 boxes.
Why only 4 stars? No shopping carts. And there was a lady in front of me in line returning a fucking .88 cent pen. She’s probably the same retard that complains that eating McDonald’s everyday makes her fat.
One of my other resolutions, you’re wondering? Less swearing. Guess that one will take a few years.