Pep Boys

I notice my tire is low, so I took my car to my dealership, they tell me I have a nail through my tire. It happens to be the tire I purchased from Pep Boys. So I call Pep Boys and they check and the tire has road hazard warranty. I get to Pep Boys and I say I have a nail through my tire can i… before I even finish my sentence Brent says. you should come back tomorrow, you’ll be waiting till 8pm tonight. it’s 4:45p I look at him awkward.. Like I’m not driving around with a nail in my tire. and he says well are you dropping off your vehicle then? I said no I will wait. he says it might be long before we even look at it. suddenly someone else starts helping me. at this point I figured out I made a big mistake buying a tire from here. I hope I can save anyone from coming here. Don’t give them your business. you’ll be sorry! I will be letting everyone know and try to reach the corporate office on Monday. It took almost 2 hours for them to even look at my tire. Over an hour to put a tire on.

I would give this place zero stars if possible. I hate to say that. I work in a service industry and I know it’s hard to please every person. But my encounter with Pep Boys on West Lane today was absolutely absurd. I desperately need new tires and an alignment. This day is my first day off in 9 days, and I won’t have another day off in 10 more. I made an appointment for 3 pm this afternoon through the website. I arrived on time and although my presence was acknowledged, I stood there awkwardly while myself and another customer went ignored while two co-​workers flirted, talked about how «hangry» they were, and multiple other employees filtered in and out of the room without a second glance.
Finally, after 15 minutes someone who appeared to be the supervisor greeted me, while also helping another woman. It got a little confusing there.
One thing he did do was let me know of another problem with my car and wasn’t pushy about fixing it.
However, my car wasn’t pulled into the bay until after my children and I had already logged 100+ minutes of wait time. Had I known that the wait would have been that long, even with an appointment, I would have gone someplace else.
By the time they got going on my car, there was only 30 minutes left to make it across town in time for my children’s ballet and gymnastics classes. They asked if I would like to reschedule the alignment for tomorrow. I told him I don’t have time to sit and wait for 4 hours, and that I’ll be taking my business elsewhere. The lack of empathy for this business’s paying customers is unacceptable.
The bathroom is DISGUSTING. Employees just shrug when you let them know. My poor kids who waited two and a half hours total had to use the bathroom a few times and were scared of it.
The waiting room is also disgusting. It hasn’t had so much of a wipe down in a while. Dust and food crumbs all over the place.
The other people we were waiting with in the room were pacing and just as frustrated and I was with this. Next time I will be paying a little more at Les Schwab for better customer service and convenience sake.
EDITED TO ADD:
3 hours later, finally walked out with two new tires. Whatever white liquid they put in the tires, is now all over either side of my car which I just had washed. Also, they charged me for some TPMS service ($ 20) but my left front tire is actually missing the TPMS because the pep boys on MLK drive broke it 5 years ago and refused to fix. I thought west lane would be better and 5 years would be enough time to develop a better reputation and customer service, but affordable prices does not a pleasant experience make.
#neveragain

Came to get oil and front brakes changed and had a total wait time of 4 hours. Asked how much longer it would take and they didn’t give me a time at all had to wait an hour for the employee to come back from lunch. Was told when he came back all he had to do was put brake pads on and I should be good to go. He came back from lunch and Was in the waiting room for 30 minutes and car has not been touched. Wait time is ridiculous.

Absolutely terrible experience.
Made an appointment for 10:00am. When I arrived I was helped by Daniel and he looked up my info, and kept calling me Chang the entire time and assumed my car was a Honda Civic, which I find completely racist and stereotypical because I corrected him 4 times but he either just smirk or just ignore me completely while I talked to him. Went there for a brake inspection/​rear end brake change and the guy said it could take about 45 minutes to an hour but they call me 4 hours later and tell me all this other information not involving my brakes. He was more concerned giving me everything i didnt want like an oil change (which i had prior to coming) and new windshield wiper blades (which mine are still 3 months new). Not to mention, he continously called Chang the entire time.
Wouldnt recommend going here. The waiting room is dirty and cold. Daniel at the counter looked rude and gave terrible customer service by not even acknowledging my name. Picked up my car and there was just 1 dude working on 1 of the 6 cars in the garage and 6 other dudes just circled up, goofing around and laughing. Real professional.

Nothing but scammers…
My check Engine light came on on my GMC Sierra. I was told that Pep Boys can do a engine diagnostic for $ 89. I made an appointment online at the West Lane location, upon arrival I met with Chris the service advisor. I am formed him that I would like to get the $ 89 engine diagnostic. When I inquired about the additional cost he informed me that they needed to do a smoke test for additional $ 40. At that point he hadn’t even looked at my vehicle he just quoted me a price of $ 120. I then let Chris know that I had already had a quote for $ 80 from the competition. He stated that perhaps I should go to the competition, Chris could care less about my business. I then took my vehicle to the competition. And for $ 55 they diagnose my problem and had me back on the road. I am very disappointed in the lack of concern for my service needs. I also called another pep boys to check on a Engine diagnostic cost and I got a quote for $ 89.99. The pepboys on west lane tried to rip me off. When I heard the cost I was very upset because I drove 50 miles down the road to fix my problem. At the end of the day I will not return or recommend pepboys to any of my friends.
Mark C

Worst service in the world, left our car here at 2:30pm and said it would be ready by 6:00pm. When we get to the shop, they tell us «oh it slipped through the cracks». We leave our car for more than 3 hours and it’s still not ready. If they forgot about it just means they done a crappy job and rushed it. I recommend no one to EVER get their vehicles serviced at pep boys west lane due to poor customer service, poor jobs on cars and horrible work ethic. Our mistake for bringing it here, but they need to take care of their customers and get their job done on time.

Purchased tires at Pepboys because I was desperate and they were the only ones that had my specific tires that day. Service includes alignment but they claimed my car was «too new» and didn’t have my specs…
Flash forward to a few months later and tire pressure sensor is lighting up. When you call they say no appointment necessary. You arrive and they have all 10 slots full and only two technicians. Two of which are smoking in the customer parking lot with the customer lobby full of people just watching. Very professional guys… should have gone to America’s Tires. Free rotation, tires checks, and oh, get this, pleasant, speedy professional service.

Pep Boys is the worst. We originally wanted anywhere else but Pep Boys was the only store open at the time. Our car was pretty much dead and not worth fixing, and Pep Boys charged us $ 90 for a «diagnostic test». Pretty much $ 90 to tell us that it’s dead. Thanks.
Daniel seemed very eager to collect our money too.
I wouldn’t recommend going here for any service! Go elsewhere /​stay away!

Pepboys reached out to me on Unilocal.Well in a way … I’ve got to send an email.
I thank you, but respectfully decline. My business is best placed elsewhere. Again thank you for your consideration. My review stands solid :-)