Pizza Hut

I’ve been coming here for 6 years, and I’ve seen it get progressively better and better. I enjoy the pizza here, the two mediums deal is hard to beat. The pizza is yummy, and the order is ready very quickly. It is a gamble though when ordering during the day, but the night staff are great. Keep it up guys.

This place is horrible. I placed an order, arrived to the store, payed for what I ordered. This may be partly my fault but when I arrived to my home I realized they gave me the wrong order. I drive back to the store not upset but letting them know the situation. What really got me upset was that the cashier claimed over and over again I changed the ordered. I had to break it down like the dumb*** she was acting like. The numb nut manager on the side had his head down like a dog who had f***ed up and pointed to the one of the boxes stating that was my food. I never received an apology about the mistake or anything. I believe this place is ran and operated by people who most likely didn’t graduate high school. Don’t come here this place is worthless.

I didn’t get my pizza until 30 minutes after the estimated time. Plus, the box looked like it had been opened, and my pizza was cold. I would definitely not recommend.

I placed a big order for my family and I received the email confirmation that our dinner would be ready at a certain time. I never received any calls to confirm my order. I have placed plenty of online orders in the past (not at this location) and never had a problem when placing an order. Nor did anyone need to confirm that I had placed the order.
Well not in this case. When my family member went to pick up the order they told him that they tried contacting me and that the phone was busy. So they were not able to confirm the order. Unfortunately for us we had a hungry family and they said that they would need to place the order there and that it would take an additional 20+ minutes for our order to be ready because «a lot of people» make prank calls and place huge orders. I talked to the young lady on the phone and would not or could not compensate our order mishap.
Very rude and unhelpful. Not our fault. Maybe they should try to email since that was the way I placed my order. Not a happy Camper.

I ordered a large meat lovers, I asked for extra sauce. When I returned home, which is quite a long ways away to my surprise NO EXTRA SAUCE!!! I called them back and spoke to the young lady who assured me she she put extra sauce because she made it. I informed her I would have get my pizzas elsewhere. She apologized but did not offer any coupons or anything. Needless to say I will not order from there again.

Horrible service. One of the worst Pizza Hut around. There online service and management is a joke. If your hungry go somewhere else unless you want to wait 3 hours for a pizza

Been here a few times never really issues till today. Took 2 hours for our pizza to be ready and when I called to find out its status the girl said he should be here any minute… yeah right he showed up 30 minutes later from a location that was 10 min away. When the guy got here he was like sorry I forgot ur mountain dew… oh heck no I said ur not charging us for it right? And before I could finish my bf just closed the door he knew I was upset. Then I open my pizza and it’s stiff and cold. So funny I was just reading Unilocal reviews for this location a few minutes before and everything everyone said negative is true. When I called the girl said I can give u a $ 10 credit for next time with a snooty attitude. I said well I read on Unilocal u guys say that all the time and u never do it. I think this place needs a real customer service reality check. Very unprofessional

The new revamped Pizza Hut is friggin’ awesome. I’ve ordered using my phone and got to pick and choose how I want to customize my pizzas. Don’t even bother with Little Caesars, Papa Johns, and California’s Pizza Kitchen. The only other pizza chains than can compete with this are Domino’s and Papa Murphy’s. Price wise, it’s not too bad when they have deals going on– would definitely order again based on the fact it’s good and not too expensive.

Okay first off, I really meant to call PIZZA GUYS just for the f**^n garlic bread sticks (which are fckn bomb), blonde moment called fckn Pizza Hut and they bring me these cold ass cardboard sticks with dust on top… Blew my high pathetic a** bread sticks.

So I called to place my order which they would not give me the special I saw online… then they told me that they don’t have pan pizza which I know they were lying cuz I ordered a pizza 4 days ago… my total was $ 39. so I decided to go online and order n I sure enough got pan pizza and I only payed $ 21… they are rip offs trying to make a little money… get out of here

I love the pzones and pizza but no delivery to E. Essex St? I’m less than 2 miles away.

No stars!!! Worst delivery ever! And no one answers the phone when u call to ask where ur pizza is. Never order from there again!

Would give no stars, ordered delivery, for one the food was cold and looked like it’d been sitting for at least 20 – 30 minutes… Then the color was pale and stale… Tried to bring it back to life in the oven for 5 minutes at 375 which is typical for this type of pizza and it tasted awful… Tasted stale dry and flat (pan pizza and bread sticks should be crunchy on the outside and light and fluffy on the inside!)… They do not seem to care about the quality of food that leaves this place so I will never order again and I suggest you beware before you order!

3 ½ stars. We hadn’t come here in a long time because frankly the customer service sucked and their pizza was blah. However, we decided to go with this since Joe Pomodoro’s had run out of food, it’s the nite before thanksgiving, and we were hungry & desperate!
My aunt ordered a large combo and a med half cheese and pepperoni with mild chicken wings for pick up.
The pizza was surprisingly delicious! Hot and fresh! A fluke? Maybe… But let’s hope not. Let’s hope they’ve come to realize that people that review on Unilocal,more often than not, sway a consumer’s decision on whether or not their next meal will here and that they have improved their customer service and stepped up their pizza game for good.
If their pizza I had this evening is a reflection of how they plan to do business from now on, then they may be on the road to a better Unilocal reputation and to more business!
Good luck!
Written ¹⁰⁄₂₀₁₄

Ordered Pizza Hut tonight for dinner for delivery, The girl that ans the phone was pleasant and very helpful. I ordered the 1 topping special stuffed crust (pepperoni) $ 12.99 and a family dinner box. All came to $ 39 with delivery included! Great deal! The delivery person was very friendly, thank you Andrew! We will be ordering here again very soon, the pizza had a lot of meat on them and was hot & fresh when it was delivered!

Terrible terrible service! I don’t even know why I ordered from here again. I had ordered a PEPPERONI PIZZA for delivery which took over 50 minutes for them to deliver and when they finally got here there wasn’t any pepperoni on my pizza! Are you kidding me? I called and spoke with the manager and he said to look underneath the cheese because sometimes they put the pepperoni underneath the cheese instead of on top. Really? Really? I checked and of course there were no pepperoni underneath so they had to deliver another one! So ridiculous. This place is a joke.

They are lacking in the customer service After 30 minutes received a call that they did not make our order for delivery and were told we could come in or reorder it online. They made no effort to assist us in any way. Too many other good pizza places nearby to deal with incompetence or employees who do not care.

Do not go to this location!!! Pizza Hut, 4729 Pershing Ave, Stockton, CA 95 207 (Manager: Mario)
I really wanted this great hot steamy and cheesy pizza I just saw on a commercial. But two hours later, we were delivered two dry, hard, pizzas with brown hard cheese (which by the way was supposed to be with extra cheese that I paid extra for), and the kids could hardly chew it — it was like cardboard. We each ate one slice, leaving over ¾ of each pizza. I understand it was very late so maybe they rushed… it can happen. So, since they were already closed, I decided to save the pizza and ask for an exchange the next morning. I called and talked to manager Mario. He was RUDE! He stopped me and said «if you ate any of the pizza, we will not replace it for you. this is our company policy.» It was like he gets these calls all the time! How could we know the pizza tastes bad if we don’t try it?
We argued back and forth about this simple exchange, he just became more rude and more argumentative. I asked for his manager, he said he was the manager, but he did have a boss, but she usually arrives late because she drives all the way from Elk Grove. First off, where a manager lives is not my concern. But if a manager is scheduled to be there at a certain time, she should be.
Mario was so argumentative, that I finally asked for corporate office number, which he said he is not allowed to give out according to company policy. This whole experience is so silly; I am the customer and I am not happy, so just exchange it! What’s the big deal!!! As a business, you are nothing without customers, and we do share our experiences with your business. So, thanks to Unilocal,I can share this with all… to all the potential customers of this location on Pershing, DON’T GO THERE, if you like Pizza Hut, go to another location. Mario, as the acting manager, you made this small thing, a simple small exchange, into a huge thing! Why and was it really worth it???
I am not dropping this and I will file a formal complaint with the corporate office.

Do not order from here. Every single time I order anything, they are out of everything. How does a Pizza hut not have DOUGH on several occasions? Out of soda.pasta.everything. They they say they will give you credit next time and then not give it to you. Manager was super rude and hung up on me when I tried to explain. Sucks they get business because they are open late and deliver to more areas, but seriously, id rather go hungry than waste money on this awful service.

This review is solely for the manager. Courtney or Kourtney. I placed an order online and called right back to confirm my order. Steve had left me a voice mail and when I called back Kourtney, very rudely said that they had canceled my order and if I kept ordering online they would cancel.
First, I only ordered once.
Second, when I asked her to confirm who they had called she said, «well we just called you about 15 mins ago and are not going to take your order. If you keep ordering we’re going to keep canceling your order.» I kept telling her that she had the wrong person and that I had just placed ONE order and that it had been LESS THAN a minute ago that I received a call from Steve. She said that they were no longer placing orders and to call back tomorrow.
I asked to speak to the manager and low and behold that’s who it turns out I was speaking to.
Terrible customer service. Never ordering from that pizza hut again.