The Record

horrible delivery and accounting and customer service isn’t even available. horrible!!!

I received an offer in the mail for 26 weeks of weekend papers for $ 40. I mailed a check for $ 40 along with the offer which was cashed by my bank on May 18^th. On Saturday I received a bill requesting payment of $ 52. I called the customer service number 800−606−9742 and was told to disregard the bill that I was paid through Sep 10^th. I said that doesn’t seem like 26 weeks but he said it was. After I hung up I counted the weeks on the calendar and found that 26 weeks should be through Nov 6^th.
I called back but the line was busy so I used the call back prompt to enter my phone number but no one called back. I called today to advise that I wasn’t being credited for 26 weeks. The rep asked if I had «proof» of the offer. I said I would look to see if I kept any part of the mailer but if I couldn’t find it I would be calling back to cancel.
I called back to advise that I was not being given the terms of the offer and I wanted my money back. The rep said all she could refund is $ 30.00.
What a ripoff and what a way to run a paper. Send a special offer but only credit standard rates. Makes me sick.

Worst home delivery ever. They will miss days every week, they try to charge you twice for the same month subscription. And it’s a mess and you call though give you the newspaper the following day so it’s old news. Not worth the time to read not worth the time to pay for worthless newspaper

I recently stopped my newspaper because the carrier couldn’t read where I would like my paper daily but they know how to read STOP and CANCEL the next day! Smh

I have been a reader of the Record for years and even though the times have changed, all of the new technology and everyone online, the Record has continued to be a great newspaper. It never hurts to go back to the old school way and pick up a newspaper and read it. Better on the eyes and food for the brain… Try it sometime!

This is the last follow up I will post. Sorry all for the rant. But they should rename the paper to the Stockton joke. They haven’t been able to delivery a Sunday paper now for 3 weeks straight. I call and leave the paper delivery issue request however with their usual lack of service a single replacement paper has yet to be delivered. I have had enough and decided getting the Sunday paper should NOT be frustrating and will cancel. Good bye Stockton joke.

Really, if I could, they would get negative stars. I have subscribed for years, and had problem after problem. I got tired of calling, and you would think that they would get tired of handling complaints.
You name it… wet paper, no paper, paper in the street, paper on top of our cars.
I became so sick of it, I went to Sunday delivery only, with online access. I had to call last Sunday to get a redelivery, and today I called around 7:30, because you guessed it, no paper. The gentleman seemed concerned, logged my complaint, but did tell me that due to technical issues, I would not see a paper until 11 today. 11:30, no paper, and they are now closed. I cannot even get my paper re-​delivered today.
Their level of customer service is terrible. Among some of the worst I have ever seen. They should be ashamed, but they probably are not.

Too bad I can give this a 0 stars, this news paper is a joke, their customer service is horrible and they really don’t care about their costumers, bought a six month subscription for $ 20 dollars and the paper was only deliver for the first 3 weeks called customer service and talk to like 3 different people and nobody could tell me what was going on, one of the customer service representatives told me that she was going to forward my complaint to the supervisor and he was going to call me, but of course I never heard back from them; Oh wait I did when they were calling almost every day asking me to come back what a joke, Oh and if you looking to read the record online be aware that visitors will be able to view some content and up to 3 articles per month for free. Registered Members have free access of up to 10 articles/​month if you want to read more you will have to pay $ 4.99 per month to read news you can get for free some where else, really? Are you kidding me? This is the only news paper who charges to view news online that I know of, not even the LA Times charges money to read their news online, this news paper is a joke plain and simple.

Your article of December 27^th titled «Dangerous Precedent» showed a picture of the beautiful Yosemite Valley in winter. This is a view I have experienced many times… BUT your article had literally NOTHING to do with that view. The Record is so far from «fair and balanced’ that the paper is becoming almost laughable if the media were not such a powerful propaganda force for so called progressives in this country. Remember the adage that a picture is worth a thousand words. Needless to say, YOU led off the story with a picture to either create a panic among those of us who care about the environment or you were just too lazy to show a picture of the real area this beneficial project would affect.
The power of the press must be used fairly and truthfully. Stop trying to deceive the masses with «Obamaesque» lies and put the truth first. In other words, think twice before printing once, unless of course, your goal is truly deception and scare tactic politics. The paper getting too obvious about its political positions.

The mobile app sucks!

This is more so for
but the newspaper lacks in quality also.
Having to register to read 20 articles online per month? This is the 21^st century give me a break. If you want to read more than 20 articles online on
you can subscribe for $ 2.29 a week.
You want to know why smaller newspapers companies are closing? Because this crap– get advertisers to pay to put their ad on your website that way local news is free and accessible to everyone. I don’t want to pay $ 2.29 a week to read a few articles online– especially since
lacks articles and substance. I think reading the news online should be free and there are many other places to read local news online. Also it seems as though as recordnet publishes a lot of associated press articles online– which can be viewed FREE everywhere else.
There are no shortages of local news out there online. Don’t pay for online access to news and forget about their newspaper– subscribe to the Sacramento Bee or browse online for free without having to register!

I think the Record does not give us real news. Today I was out painting the mural for the Stockon is Magnificent thing they had on the Miracle Mile and as I go to get more paint this guy moves in and takes 5 pictures of the lady standing next tom me. He goes on to tell her she may be in the paper and asks her name and a few more questions. I guess I am not hot or pretty enough for the Stockton Record. It was really crappy. I mean that’s why I hate the Record. They are not into reporting the whole truth. Just what they think looks best.
Oh well.

Our local paper. It used to be called the «Stockton» Record but with the change of press affiliation came the new more inclusive name,“The Record”; this I am sure to also expand readership, subscriber-​ship, ad sales etc. Good business move? You decide.
I still prefer the hard copy edition. Something about holding a newspaper in ones hand, hearing the crinkling of the large awkward pages (to fold or not to fold?) scanning the «whole» page; not having to use a mouse wheel to scroll and roll about the copy. You may say, «That’s old fashioned»! Yes, it is!
I always enjoy Mike Fitzgerald’s column & commentaries. We may not always agree, but it is evident that Mike loves his Stockton and cares about both our history and our future. It shows. I really enjoy when Fitzgerald high lights one of the citizenry. This individual usually turns out to be just an every day Joe. When done with the piece you will see that in every «Joe» there’s a unique soul with a story!
The Record tends to side with the left in most issues and with candidates that lean the same way. I suppose that’s fine if that is your bent. I like hearing both sides of the story.

If you ever wonder why Stockton is seen as a second class (3^rd? — last?) city — then spend 75¢ any day of the week ($ 1.50 on Sunday). As a monopoly in Stockton they get away with one of the worst «news» papers I’ve ever had. Biased, slanted and redundant. Those are «just for starters» adjectives. Their Editing staff can’t even manage spell check — let alone reducing stories to todays news. Example: Front Page News !!! «Can you trust Doctors on TV Shows?» Suggestion to Management: «Can you take, and pass, an IQ Test?» Enough already.