XFINITY Store

What can I say but horrible… It seems all cable companies are going down the drain and Comcast is the worst one yet… in the year I had them they took three unauthorized payments out of my account without knowledge and none of the funds where applied to my account the money simply disappeared… It took 6 months to get over a 100 return and it only happened because I found corporates number…

Great Service. Kudos to Erick Estrada. The best in the industry.

Business owner in Stockton and Lodi. Services are always going out. You have to fight for compensation. My credit card sales depend on this. I’ve lost money, 3 outages in the past 60 days. I’m held hostage to this shite service because there are no other providers allowed due to the telecom monopoly agreement. Pick your location for business wisely, look at your service providers. It matters.

I didn’t think there was a place I can hate worse than the DMV, but alas I was proven wrong by this hellish pit of wretch.

Carlos is the man. I only ask for him. He is always nice and courteous. Very pleasant and stops at nothing to get the job done.

I was signing up to add TV to my current Comcast Internet account. Other reviewers liked Ali & Raul, my 5 stars are for Reuben. He was knowledgeable about the products and offered me a plan that meets my needs at a reasonable price. We had a mildly tense moment or two, but neither got upset. For instance, Comcast will not give you a printed contract which I didn’t understand, but I got what I thought I needed.
I had Comcast TV several years ago and left for Dish then DirecTV, all based strictly on price. The TV service was fine for all 3.
Comcast Internet, which I have already had for several years is reliable and plenty fast for me, and is now bundled with my TV at a reasonable specified rate for 24 months.

Other than Raul, this store has absolutely terrible customer service! Raul gets 5 stars and everyone else gets 0. The call center is even worse than the store. It takes a while to actually be able to speak with a live person, in store or over the phone. On the phone, when you get to a real person, they’re completely clueless. Why not hire people who may be homeless and actually WANT to work. The call center has got to be the biggest waste of time and space in the history of modern business.

My sisters and I came in just looking to ask a few questions about Internet deals. We were helped right away by Raul. He was very attentive and real! He told us about the ups and downs of the Internet deals. We were sold!
When we came home to set up the modem, the Internet was not working. We called customer service and still did not get much help. We emailed Raul and he got back to us right away. We soon were able to connect the Internet.
Raul simply went above and beyond to provide fantastic customer service!

Cut the cord today. No more outrageous Comcast bills. Tired of calling them and trying to get my bill lowered. It’s a ridiculous business model. I don’t believe in government intrusion into business but this industry certainly needs some guidelines. It’s ripping so many people off. Not everybody takes the time to call them and get their bill reduced. They just continue paying high bill after high bill.
I still use Comcast for Internet. Admittedly, they do have the best Internet. For the TV part we are using AppleTV, Hulu plus, Netflix and the Internet. Also have a Mohu amplified indoor antenna that captures all of the local TV stations in HD. It enough to keep us entertained. No plans at this time to replace it with any dish or satellite service. At last I feel that I have control of my TV and entertainment instead of some mega-​company. Oh what a feeling. lol
Two stars because Comcast does have good content and a good all-​around entertainment package. But they are insane with their billing and price increases.
By these actions today I reduced my Comcast bill by about $ 120 per month or $ 1,440 per year or $ 14,400 in 10 years!

If you need to go into an Xfinity store, always go as early as possible. We all know that. When you get called, ask for Ali. She is a transplant from back east, and she knows all things Comcast/​Xfinity. I was moving and she got me a double package that was fantastic. There was no way I could have received this deal online or by calling customer service. Going in is always better because you can almost always get better deals in person.
Ali, thank you for a great deal at a fantastic price. You rock
I do not work for Xfinity/​Comcast or anybody for that fact and this really happened.

I cant believe customer service that comcast has. They have no clue how to trouble shoot problem. The call center is a complete joke. As far as the service tech have no clue of basic house keeping ir securing a box at the side of a house.

I went into the Comcast service location in Stockton on 07÷04÷15 after my bill went up dramatically and after speaking to customer service on the phone but basically being told there was nothing they could do except downgrade my service. I unhooked both my boxes and went into the store fully expecting to either cancel or downgrade dramatically. I waited just a couple of minutes and was helped by Raul. I cannot say enough good things about Raul. He was extremely helpful, kind, attentive, and saved me as a customer. I ended up with a much better package and saved money. An excellent employee that changed my opinion about Comcast completely. He even took the time after he was done helping me to help my mother who was with me upgrade and lower her bill as well. Thank you Raul!

Bad customer service. I asked them questions about my bill and the person that helped me answered them in a rude way. While i was still asking them questions the person cut me off and say you are all set. Dont want to ever go there again.

What can you really saw about Comcast that everyone doesn’t know? To call this place a customer service center is really such a joke. I had the displeasure of coming in here after my cable modem shot craps on me and was instructed by the call center to take it in. I ended up waiting about 25 – 30 minutes to get helped because of their system and speed of service, and when I got up to the counter I had to explain every single thing that I had previously told the call rep. As if the lady sitting behind a computer setting up peoples account knows how to fix a cable modem… When will this company get their stuff together and start taking care of their customers?

This place doesn’t need much review because everybody knows their customer service sucks, once you walk in here be prepare to wait and wait and wait, it looks like an expensive imitation of a DMV office, you sign in then you go sit down and look at the tv screens for your name and window number to appear. Also be aware that these people are never on the same page, I purchased service from them a few months ago and I was having trouble getting it connected because they entered my phone number wrong, each customer service representative was giving me a different story, I finally was able to get the service connected after calling the 800 number so if you are having issues with service better try the 800 number first before you stop by this office. Conclusion their product is great and they have decent prices, but BEWARE OF HIDING FEES, AND DON’T EXPECT MUCH FROM CUSTOMER SERVICE, IN OTHER WORDS THEY DON’T GIVE A CRAP ABOUT YOU THEY JUST WANT YOUR MONEY :).

Be ready to wait all day. Got there 4 minutes after opening and there was one person working with 16 people waiting. Cancelled my instillation and went with AT&T uverse.

Years of bad internet connection
Numerous visits by technicians who acknowleged there was a serious problem. Never resolved. My time to repeatedly swap equipment and work around their schedule. No credits on my bill. Finally had enough and cancelled the service.

After spending two hours hooking up and installing comcasts modems and cable boxes, I called comcast to activate. They were not receiving a signal. And was told that I would need a tech to come out, which I would need to pay for, because apparently, my apartment doesnt have service for comcast available. Isnt this why we give them our address before shopping for cable and Internet packages? After canceling my account (no way am I paying an extra hundred dollars for something that I feel comcast should have told me about) they send me another modem! Wtf? I never requested another modem, now I am being charged for this modem and fees for this device that I never asked for. was not told that I would be receiving a new one. they just sent me one, just because. And now im stuck paying 30 bucks after being promised that I would be paying nothing! This was a error on comcasts part, no sorrys, no nothing! Was kept on hold for about two hours trying to fix the billing issue but every time I requested a refund, they would put me on hold and after being placed on hold, it would send me back to the robot operater. I am thoroughly disgusted with this company. Never, ever avain.

i got a phone call from comcast today at 3:28 pm from 800−266−2278 from some one that was not a nice person threatin me if i did not pay my bill they would shut me off the guy from comcast was a ???ing ass h??? i do not like to be threatin