Carla Minor – State Farm Insurance Agent

I got a State Farm policy over a year ago. Everything went fine. Had my quote within days and up and running. I paid my premium in May, not knowing that I would have to move in June. I called numerous times and could never get anyone on the phone. I called corporate where they told me, «someone is in the office, they should call you back». Unfortunately you have to talk to «your agent» to make any changes which is a bunch of bull when they won’t respond. Weeks went by trying to get in touch with them so I went into my old e-​mails and found and e-​mail from Ashle. She informed me that she no longer worked for this office, but she would try to help. She e-​mailed, no response, then a few days later she e-​mailed everyone in the office including the boss… Oh finally a response! It was blamed on my phone, my e-​mail, etc, but no one else had any issues contacting me even Ashle! Then, it went into underwriting for over a month! Just to change my address! It took hours to get my insurance. After all of this mess I told them I felt that they should give me at least partial of my money back and they have refused. As far as I am concerned the stole my money. I had no coverage and had already paid my money. I have moved to another company now and will NEVER use this company EVER again! POOR CUSTOMER SERVICE!