Stone Mountain Chrysler Jeep

Great service! I’ve been their customer for 5 years. No complaints! Got a great deal to trade in my car back then, and just did it again! Trevor will get you the best deal! Go see them!

GO SOMEWHERE ELSE!
7÷10÷2013 I’ve been a Jeep owner for 20 years, Stone Mountain Service Department has redefined what the bottom of the barrel is. I took my jeep here 6 years ago and the service was bad when considering time to complete the work and cost. Now they flat out overcharge you for work you don’t need and unless you know your way around an engine you would never know to call them out on it. The price I was quoted to fix my wrangler was 2X what an independent shop quoted me. I am talking $ 1500 vs $ 750.

Do not trust the service department at Stone Mountain Jeep!
I paid $ 99.95 for a diagnostic they did not even conduct, was told I needed a $ 450 repair, and it turns out the repair they quoted was not even the needed repair.
My transmission shifter would not shift out of the «Park» position and at the same time my brake lights were suddenly inoperable. I paid $ 99.95 for a diagnostic and was told I would need the transmission shifter replaced, at a cost of $ 450 for parts and labor. I declined to have the job done because I strongly suspected they did not even do the diagnostic. The transmission shifter assembly cover did not appear to have been opened, as it would have to be if they were conducting a diagnosis. Learned of other Jeep Patriot owners having the same two problems come up at the same time, however their COMPETENT Jeep Service Department determined the fault was a faulty brake light switch. Apparently if the brake light switch is broken, the vehicle will not shift out of park because it’s not being told the driver has depressed the brake pedal– basically a safety feature. Also the brake lights were not working because the Jeep is not reading that the brake pedal is being depressed. When I called to ask about this, Stone Mountain Jeep quoted me $ 24 for the part and $ 100 for labor. I bought the part at Auto Zone for $ 9.95, installed it myself, and my transmission shifter and brake lights are now fully operational.

DO NOT TAKE YOUR CAR HERE!!! It took them two days with my car to tell me that they didn’t hear the very obvious noise of the front diff going out. My husband is a mechanic, and the only reason we took it there is because he doesn’t have the tools at home to do such an extensive job. We just moved here and picked this place because it’s close to our house. After having the car for two days you should at least be able to tell me what’s wrong, how long it will take, etc. I honestly don’t think they’ve even looked at or driven it if they «don’t hear» any noise. The only review they got on Unilocal is obviously from one of their salesmen trying to stir up business. BEWARE! They will not get my business again. It actually makes me sick that it’s still there. Who knows what they’ll do to it?!