The Collectors Gallery

These guys have HORRIBLE customer service. I walked in and wasn’t even greeted with a hello. I just got an awkward glance. I explained what i was looking for and a clerk immediately asked for my permit. I had gone to 3 other shops in the area just to browse THAT DAY and this shop was the first to ask me to show it. Even so I wasn’t mad, I just pulled it out to show him and he didn’t even examine it, he just gave another awkward glance. That was not cool but whatever. I am a first timer, so I then proceeded to ask a question and the guy looked totally annoyed. I felt like he may have had a large stick lodged up his rear end. However the prices were decent. I will return just so i can laugh on the inside when purchasing from these awkward embarrassing human beings.

Good selection for a small shop. Fair prices, depending on what you’re in the market for. The guys who work there were helpful with answering my questions and showing me the different revolvers in the caliber I was looking for. I appreciate that they asked me to show my LTC before letting me handle any of the guns; I’ve been to a lot of shops in MA that don’t do that. I’d definitely shop there again

I went in looking to purchase my first pistol. I don’t think the sales guy could have been less interested.

Not four seasons. Guys there are quiet but honest. Don’t waste their time and they won’t blow smoke up your ass. Those complaining that their customer service is lacking… Grow up.

Decent store for MA. Only issue I have is that they are really taking advantage of the monopoly created by the MA state government on guns. Prices have skyrocketed over the past year on everything. I know all guns and ammo prices have gone up, but theirs are now approaching the red line on the price tachometer. Thankfully there are other shops to go to. Being a smart shopper is the best thing in these times, don’t limit yourself to one store.

I’ve done a lot of business at this store since discovering it two years ago and have had good experiences. I’ve bought pistols and long arms, reloading supplies and lots of ammo. I also sold two AR’s through them and we kept prices fair. The selection of ammo has been terrific, specialty items like match ammo. The staff is a little bit «crusty,» but they’ve have always been fair with me and pleasant enough. The prices are good, better than one would expect from a small shop and very competitive over all. I also want to commend the store for not price gouging during the great guns and ammo panic of 2012 – 2013.

After tonight’s experience, I just can’t justify leaving even a 3 star review.
It had been a while since I shopped at Collector’s, but I stopped on my way home tonight, and within 5 minutes I was reminded why I don’t shop there anymore. I couldn’t imagine two employees who cared less about customer service or the condition of their store.
I walk in, no greeting or acknowledgement or offer for help. I walk around for 10 minutes, and the store is an absolute disaster.
It seems like they have 100,000 holsters in that store, but they couldn’t find a single holster for a j frame revolver (a fairly common gun to carry in a holster; they have a dozen in the display case). Instead the guy tried to convince me to buy a holster for a generic 3″ revolver that looked like two strips of suede had been sewed together by a toddler.
I found a folding stock for a Mossberg buried in a box of sh*t in the loft, no hardware, no original packaging, no instructions, no price tag. I asked «how much.» Twenty minutes later he tells me «$ 130.» I asked if there was a discount because of the condition and lack of hardware. «Nope,» and he walks away. BTW, you can buy the stock, brand new with all the proper hardware, for $ 99 on Amazon.
Meanwhile, the other customer in the shop fared even worse — clearly a ‘newbie’ who needed some help, he was asking a series of typical ‘newbie’ questions, and getting answers from the clerks was like pulling teeth. Answers ranged from «yep,» to «nope,» to a mere shrug. Apparently this guy was not worth full sentences.
As a firearms instructor, many of my students who are new to shooting beg me to help them shop for their first gun. After seeing first hand what they have to deal with, I’m not terribly surprised.
So tonight, I shop online, save money, and don’t feel like I’m overpaying in order to fund the salary of someone who can’t be bothered to get up off his ass to help me…

I went to Collectors to see about trading my Browning for a SW M&P 15 – 22. I has previously gone to another shop (unnamed) and was insulted with a very low-​ball offer on my trade. When I got to Collectors I met the guys and Jerry. He and others looked at my trade and Jerry looked it up in the gun value books. He then made me an offer which was extremely fair and honest. No BS, no low-​ball to go up from there just straight talk. I was also given a very aggressive price on the SW — competitive with other area shops. I have to say this was an excellent transaction, very smooth and honest. I will definitely return.

Went there to buy some ammo. Thought the prices were fairly decent and got a couple of boxes. When I came back and visited their site, I found out the ammo I purchased was supposed to be on special for $ 1 less per box. Oh well, so I paid $ 2 more than I had to, but I doubt I will go back again because my trust is no longer there. Rather go to Four Seasons where honesty prevails.

The Lost Weekend with Ray Milland could easily have been about a man trying to buy a simple marksman’s pistol in the two gun shops north of boston.
Like Milland, I’d rather drop a cigarette into the last glass of water on earth than ever go here or the other place in Woburn ever again.

very unhelpful at first. Showing me the gun, only answering my exact questions, nothing extra. No help looking at the shot guns. As we left, I guess he figure out I was OK, then he opened up… i was already annoyed by that point. Prices were 10 – 15 buck more than four seasons. Nice selection of cheap used shotguns.

Ive been buying my guns at Four Seasons in Woburn for years and like them a lot, but on a recent hunt for a particular weapon, I stumbled upon these guys. Smaller inventory than Four Seasons, but good people, reasonable prices, and easier access to 93 than the other store. I bought some ammo and hardware, but will definitely consider buying my next gun there as well. Its nice to have two good options for purchasing firearms within close proximity to each other.

All sales personnel do not have enough knowledge to be selling firearms. I have several friends that have bought used firearms for what seems to be a good deal but ended up to be a bad choice.
One of my buddies bought a used Mossberg 500 which seem to be never cleaned and had missing internal screws. The stock also came loose after five shots.
We immediately returned to Collectors and the salesperson would not let him return it for a full refund. Mossberg mailed him the replacement parts in a week and we have never returned to Collectors again.
Even though Four Seasons ammo cost a little more, the service is outstanding even when they are packed with costumers. Most of the sales people are REAL gun owners with real trigger time on their firearms.

I’ll echo Christopher’s review — the customer service aspect of this shop leaves something to be desired until the staff gets to recognize you. Once they get to know you they’ll open up and become very helpful.
Prices are decent, I’ve always found ammo at good prices, and usually they seem to have a decent amount in stock. I love going through their «long gun loft,» they have lots of cool long guns, and a nice selection of used and new guns, good negotiable prices. They also have some reloading supplies, which is a +.
Good selection packed into a tiny store. Just give the guys a chance to get to know you, and don’t force the small talk — they’ll warm up once they recognize your face, eventually…