Sound Endocrinology

Being transgender is hard enough. Having a clinic screw you over multiple times makes it even harder.
I went to Dr Ionica for Hormone Replacement Therapy in August of 2015 to start my medical transition from female to male. By mid September, I received my first testosterone injection. While Dr Ionica herself is alright (little too much business attitude and I don’t care for her bedside manner, but alright.) the nurse (?) who gave me the shots initially I did not like at all. He would constantly misgender me, even after several corrections on multiple occasions, and for some reason didn’t teach me how to self-​administer, but rather showed my boyfriend how to give me the shot in the rear. While it’s good to have someone who can help me with it, what if he’s sick, not home, or otherwise when I need to do my shot?
But the real anger comes from getting the T prescriptions themselves! After we began doing the shots at home, every time I’d go pick up the T at CVS, something would go wrong. One time being that they tried to send in a script for a 90 day supply (usually got 30) and my insurance didn’t cover more than the 30! They sent in the script for the bigger vial without consulting me or my insurance company first. They also screwed up with not specifying something another time. I called them the week before I had to get my shot when I tried to get my T, and they said they’d handle it. Went back the day before my shot– they hadn’t called the CVS back! Final straw came today. I called to get a new script (my shot is tuesday) and they said, «We sent a 90 day script, they should give you a refill if you can only get 30 day at a time.» Red flag– hormones are non-​refillable! I went right to the CVS itself, and they confirmed that. They also gave me a print out of the last script sent in by them, and it said 30-​day. I called back Sound, and was told «your record says we sent a 90 day over.» True or not, I was not told about that. And I had told them not to send a 90 day script after they first tried to!
So the script is to be sent monday night. I’m bracing myself for another screw up. This is the last time I’m getting from them. 1 ½ out of 5, Do not recommend.

I see Dr. Mitsinikos since 2011 for my thyroid cancer and gestational diabetes. He’s smart, caring, thorough and the his waiting room wait time is less than 5min. I have no problems with his practice. Friendly staff.

Avoid this place at all costs. These «doctors» are crooks who don’t listen to their patients at all, and are only out to make a profit.
My father went there for a simple test recommended by his primary care doctor. There were clear instructions provided on the areas that needed to be tested. However, Dr. Nicoleta Ionica completely ignored recommendations from the primary care doctor, and my parents’ wishes. She went ahead and performed additional tests on areas that were confirmed healthy. When my parents questioned her decision and insisted that the healthy areas not be tested (as the test causes a LOT of pain and discomfort), Dr. Ionica rudely brushed them off with «yeah ok, we’ll see.» I’m no legal expert, but pretty sure that performing an invasive test against a patient’s wish violates regulations.
Maybe my parents should’ve fought harder, but a clinic is not a place where one would normally wish to start arguments over one’s health. It enrages me to see my father in pain as a result of completely unnecessary and invasive tests, just so the doctors here can make a few extra dollars.
Doctors like Nicoleta Ionica are just plain greedy, and while this incident may not qualify for any severe formal punishment, I hope my review here will steer future discerning patients away from this clinic.
Update: when the test results came out of course she required him to go into her office (so she can get an extra co-​pay and fees), just to spend A WHOLE MINUTE telling him everything is good without any details.
Update 2: Turned out she also sent the test samples to 3^rd party labs (which were out of my parents’ insurance network) for extra testing without permission, causing my parents to pay more than a thousand dollars out of pocket. Dr. Nicoleta Ionica is pure scum and should have her license suspended for such practice.