A & T Taxi and Livery

I would have given them five stars back in 2012 – 13. We used them all the time, they took debit cards.
Now they don’t, but won’t accommodate customers who don’t know about their change in policy. Their new attitude toward customers can best be described as «Screw You. I don’t give a flying f***.» She didn’t say it, but she meant it.
They asked if I had a card on file, which I did, but then changed her story and said, no, they wouldn’t take it even then.
I admit I lost my temper with the woman, after she KNEW I was at my wits end (had to get into the city, only enough cash for train ticket) and she said «you should have thought of this before,» and several other STUPID things. («We’ll take you to an ATM» — adding cost to the fare, BTW, and negating the whole purpose for the fare, which was to be at the train station at a certain time.)
That said, she did nothing to solve the problem and seemed to relish that she and her boss, had created a little problem for someone — one of these «yay, now I’ve made someone else’s life as hard as mine is.»
I also caught her in a lie about the whole thing — that she’d talked to her boss «Annette» in the first place. Because when I asked to speak to her, she wasn’t there. Ann said she’d called her, but there wasn’t time enough when I was on hold. Wonder what Annette’s going to think when she reads this?
BUT, now get this — SHE CALLED ME BACK, to tell me the cab was there. She thought I was too rude to talk to, but apparently not so rude she wouldn’t call me back to extract a ride out of me (without offering any alternative solutions, mind you).
Now, if you know you’d just pushed somebody’s buttons until they were done with you, would you think to yourself «let me hop back on the phone and rub their noses in the fact that we’ve put their arms over a barrell»? Would you?
Not me. If I get off the phone with someone who’s angry — I stay off the phone.
What this «Ann» did NOT know, was that I had to go into the city to have a very difficult meeting over a family loss that was very traumatic. That I was already on pins and needles from having to go through this painful ordeal, and her complete lack of any customer service was the salt in the wound I did not need.
When she said «You should have thought of this before,» and I had used them for **years** using debit cards, well, that was when I think she was pretty much one of the meanest people I’ve ever met.
And that’s what these kinds of people don’t understand infuriates their customers: they are intractable, passive-​aggressive, insensitive and create problems for their customers, and view customers as targets for their frustrations, without considering that those customers have lives, traumas, tragedies and challenges of their own. Trying to resolve an impossible problem because a company reverses a long-​standing policy (unbeknownst to anyone) shouldn’t be a crisis.
I understand customer service people want to be treated with respect and courtesy, but so do we. If you don’t your customers to get angry with you — don’t be jerks to them. Its. That. Easy. Customers don’t owe it to you to be your whipping posts either. This is your business, their money you’re wanting. Be prepared to solve problems that your policies cause as a part of doing business. Be prepared to bend a little.
Realize that their lives are difficult, too, and they may have trials you can’t imagine. Don’t make their lives harder, and they probably will give you the gratitude and respect you want — and more. And don’t sit there and be self-​righteous when they finally have enough of you being a complete jerk.

Tried to tell me that I had to tip in advance if I wasn’t already in the system. Sorry, but I am not willing to leave 20% before being delivered safely. So I cancelled the order.
FYI: I tried to confirm this multiple times (because it seemed bizarre) but the secretary talked over me and I don’t think she really understood my concern.

Almost always late for airport reservations. I’ve tried to call them for a day of pickup due to a flight change and they weren’t able to even send a cab. Screwed up my billing twice on top of that. However the drivers I’ve had have always been good. One must guess that issues lie in the back-​office/​billing/​dispatch/​scheduling.
Über covers my area, and I’m not sure what took me so long to figure that out. I’ve since switched to better service, lower prices, and better availability. Even almost outside of their service area.

They were 50 minutes late for bringing my mother to Logan Express, despite the reservation she made in advance. 50 MINUTES! If she misses her flight…

A Happy New Year to all reading this.
I figured that getting a cab home on New Year’s Day itself would take some time. After a great weekend with friends, and going back home via public transit, I figured I needed to cheat a little today. After all, trying to catch a bus later at night on a Sunday schedule did not sound like a picnic.
That’s where A&T Taxi comes in. I used them 2 years ago at this very same time of year. They were courteous then, and arrived in a nice clean car. Really more of a lincoln car type of feeling as opposed to your run of the mill taxi.
My driver Tony was kind, courteous and got me home quickly. They use a flat rate chart, so there is no meter.
As a comparison, I had used another cab company from Quincy Adams to my home that was based out of Quincy. Their price? About $ 25.
The price I paid with this company tonight? $ 18.
I will go back with them in an instant.

This cab company is pathetic. Have tried — operative word «tried
— to use them twice. Both times I had worked a long day and called 40 minutes before to secure the cab. The first time they claimed they were on the wrong side of the train track — they were not there. The second time when the train dropped me off I waited for 5 minutes and called and the dispatch told me it would be another 10 – 15 minutes. I explained I called 40 minutes ago and gave my phone number and now, that I am freezing and tired and not able to call another cab I have to wait longer. The dispatch did not apologize or have any empathy and instead was told «I just started my shift» three different times. I do not care. Instead of being a jerk I canceled the cab after telling her I was very disappointed and the right thing for them to do would have been to call me when they knew the cab was running late and I had told them I was taking the train from Boston. No response at all. Pathetic. Now here comes the best part. 30 minutes later as I am walking in my door from walking home in the dark in the cold, the genius dispatch calls me up to let me know the cab is still «stuck in traffic» but will be there soon. I shared with her that I had just walked all the way home and had already told her to cancel it. Again, no response. No «I am sorry» or anything. They fooled me twice. Shame on me and shame on them.

This is the best taxi service I have ever used. I was stranded at an ikea at 9pm at night on a weekday and I called them. They sent someone right over in a clean, spacious, plush car. The driver was courteous, conversational, and kind. They gave me a flat rate from Stoughton MA to Boston for $ 63.00. It was a 30 – 45 minute drive. The taxi I had taken to get from Boston to Stoughton from a different, Boston-​based taxi company had charged me $ 116 dollars, and that driver had spoken broken English, was short-​tempered, and a terrible driver. A & T Taxi’s driver was a good driver, and was from the area. I never for a moment felt unsafe with him. Great service. Great deals. Great taxi company!