Lotus Nail Spa

This was one of the worst manicures I have ever received. The manicurist wasn’t friendly and by day 2, the paint was chipping and uneven!
I went back to get them repainted a day later and they wanted to slap another coat on like that would fix the issue! I repeatedly asked for them the repainted and they were rude about the whole thing. I would never go back to Lotus.

If I could give this company ⁰⁄₅ stars I would. I went in for an acrylic overlay and left before they even had a chance to paint-​which in my opinion, would have made it even worse.
I asked for a square tip with round corners and the woman made my fingertips rounder than a penny! I asked her, to please fix it (rather politely considering) and she started talking about me in her language to her coworkers.
After this. she attempted to fix it, but the shape only became more round, especially the middle finger. When I complained she told me that it was bc my natural nail was too short!
Umm-​what does that have to do with anything? Filing nails should be a basic skill in this trade, regardless of length.
She then (probably bc she was sick of me inspecting) swapped places with a co-​worker who sat down and immediately said «you pay now». This through me all the more! Not only did they suck at service but their customer service was even more distasteful and quite tacky.
The acrylic was stuck to my skin, the nails were poorly shaped. I told them I was not going to pay full price for such shabby service and the woman stood up and started yelling at me. I still kept my composure, paid partial price and left.
I’ll never, ever, ever go back!

I don’t know what all the negative reviews were about!
I had a wonderful relaxing spa pedicure. My feet & legs were scrubbed, lotioned, oiled and massaged. The tech was very polite and very good, at her job. I felt pampered and relaxed. My toes look wonderful! Next was my gel manicure. Again great service! Nails were trimmed, cleaned, and polished. Finished off with a quick lotion hand massage. It felt wonderful! The Patriots Game was on the large flat screen TV which was an unexpected bonus! This is a very busy salon! But at no point did I feel rushed or unimportant. Ignore the naysayers go with an open mind and give this salon a chance

I was visiting family in MA and really needed a manicure… (Story of my life) so I had been to Lotus a few years before and I remember the gel mani being pretty good. My memory served me very wrong this time!
The staff is friendly and they were very accommodating. They try to get you in as soon as possible if there is a wait. WAIT… This isn’t a restaurant and rushed service on your hands and feet is the absolute worst.
They offer so many colors for gel manis which I appreciate. I picked a beautiful navy blue hue and proceeded to have my nails done. Once they were done they looked absolutely beautiful! I left a generous tip and went on my way…
So why the two star review? My beautiful navy blue GEL mani chipped the next day! And I don’t mean one nail chipped in the corner… THE ENTIRE BED OF COLOR CAME OFF! For someone who gets gel manis only this is absolutely unacceptable. They either use cheap product or water down their polish.
There is no way it should be chipping the next day! I was too far away to go back and get it fixed I had to settle for going to another salon.

This is the WORST nail salon. ABSOLUTELY ZERO customer service. I have been there several times and the last was the final straw. I had gotten a gel manicure while out of town the day before and one nail chipped. I went to Lotus to ask them to fix the one broken nail and the head lady there said «no we don’t have that color» I said yes u do I get my nails done the same color here. I will pay you to fix this nail. She said no we cant. Go back to where u got them done. I told her I didn t care if it didn’t match perfectly. Nope she walked away while I was still talking to her. All this salon cares about is money. They could care less about their clientele. I will NEVER go back. I wish I could give it zero stars.

I was in the shopping plaza running errands and decided to give this place a try because it was convenient and I had enough time to get back to my hometown before picking my son up from school. I should note that it was a Friday afternoon about 3:00 PM — not terribly busy. I asked for a pedicure and they took me right away. The usual procedure was underway — soak feet, cut toenails, clean, file etc., followed by what I expected to b e a brief and relaxing leg massage prior to painting my toenails. Well the leg massage certainly was not brief and it was extremely painful. The technician was extremely rough when applying the oil while she vigorously «massaged» my legs. She did each leg 4 times each! This was going on for nearly 20 minutes! She smiled at me and said; «Feel good huh?» I said «No» but she kept on doing it over and over. I thought maybe she misunderstood my initial request for a pedicure and decided to give me a rough Swedish massage on my legs. I am not a squeamish person — I work out, give blood etc. but I am not exaggerating about her blunt force massage techniques. I kept looking at my watch and it was now 3:45 and she hadn’t started my toe nails. (I had to leave no later than 3:45) Suffice it to say; by the time she did my toe nails, time spent drying them, I did not get out until 4:15. I got caught in a traffic jam on Rt 24 and was late picking up my son. My toes came out nice but the price I paid for the brutal massage and additional time spent is not worth a return trip. As an FYI — the next morning, I noticed a smattering of small bruises on both legs!

2.5 stars – I came here with a bridal party to have manis and pedis done on a Friday afternoon. The employees are very polite and efficient, and they gave us plenty of time to decide what colors we wanted. I didn’t opt for the special pedi because I heard that there isn’t really much a difference between the two. The salon was very busy while we were there, and there was a lot of wait time in-​between some of the girls’ manis/​pedis. Between the five of us, we left the salon within 2 hours; however I do think that my mani was rushed through towards the end (as it got busier).
I’m not usually in the Stoughton area, but I’m sure this is a convenient place for nearby shoppers. I’ve experienced better manis/​pedis, but I did like the selection for both gel and regular colors.

I have been in a handful of times and am always satisfied with my experience. The pedicures are very relaxing and they have an amazing selection of colors! They could invest in some new pedicure chairs though.

Do yourself the favor and go to another location… now! I sit here now trying to finish my pedicure that was scheduled for 11:30am! The owner just now took me after I told her I no longer wanted a pedicure because of the wait. I would rather just fix one toe and get a color change. After charging me and waiting 2 hours my toes look horrible! I ask for a refund and she says she’ll give me $ 12 back since she already did some of the work. What!!! A customer is completely unhappy with the work you just did and make you her wait close to 2 hours and you want to give her $ 12 back! Ridiculous. I would walk away if you’re considering this place!

I have been going to Lotus Nail Spa on and off for about three years. I have noticed that they do not treat Minorities the same way. I was there once when a Minority person came in and they served several people before her and after her service was done she walked out without paying after pointing out their behavior.
Last year I was there and another Minority who was in the waiting area walked out after the employees attended to several Caucasians who came in after her. Today my sister and I went back to Lotus for the last time. We decided today would be a test. We made appointments for 2:30 pm. We arrived there early and told them we had appointments.
We where told to pick our colors and we waited for a while. Two Caucasian women walked in and when asked if they had appointments they said they did not, they where also there for pedicures. They called all four of us to go to the pedicure chairs together which was a little jumbled because they where together as well. Obviously our appointments did not matter and the fact that we where there first.
After we where seated we waited and someone started my sisters pedicure first then eventually two employees started the pedicures for the two Caucasian women. When we realized what was happening we where already there for over half an hour. When we pointed out to them thet we had appointments and they didn’t, they did not have a defense and someone came over and started my pedicure. I did not tip her.
While getting my pedicure I saw another Minority sitting in a corner waiting to get served. Someone only attended to her when they saw her start to get up to leave. I also saw the cycle repeat itself when another Minority and Caucasian came in for service. My sister did not tip the person that attended to her, not only because of the discrimination but also because she did not do a good job.
We also observed an employee yell at another Minority because she did not like how the color looked on her first few toes, when another employee got involved, it appeared that this was discussed before and the client had already picked out a back up color. The embarrassed client told the employee she needed to be ‘more patient’ and needless to say she did not tip her. By referring to Minorities I mean ‘Black Women’

I love this place and will only come here if I’m in the South Shore. Mani/​pedi combo is $ 33 and includes a leg and foot massage!!! They use hot stones during the massage with an essential oil and you leave feeling as if you’ve had a full body massage! Skip the spa pedicure, it’s not much different than the base pedi.
Would give 5 stars if they accepted tips in all forms but instead they ask you to buy something and get cash back at the Dollar Tree store next door.. whaaat?!? (Raises eyebrow).
All in all though, you’ll have a great experience at this place and leave with beautiful nail (hehe) and pretty eyebrow.

I was in the salon today with a friend. Got a mani and pedi. After I had began to soak my feet, I didn’t see them sterilze the foot baths after each customer! ! I was so disappointed and disgusted!

I came here for a pedicure and gel manicure. I have to say that the experience exceeded my expectations. The pedicure was really good. They spent a lot of time on the massage and used stones. They also used scrub for a good amount of time. I thought it was a very good pedi got $ 25. The gel manicure came out great and I did not have a chip for two weeks. Shortly after the two week mark many of the nails started to chip. I have to say this is better than most places I have had gel manicures. The nails looked perfect for 2 weeks. And the gel was 25 which is a decent price. I would recommend and will be back if I am in the area again.

No nail salon is perfect. I can tell you that for sure. I am a professional licensed manicurist that no longer works in the field full time. But, they do a consistently good job at Lotus. Certainly, some of the technicians are better than others, but all in all, they are all quite good at Lotus. They definitely have issues with appointments and waits. I do not find their prices high at all. I pay $ 15 for a fill. It lasts me at least 2 – 3 weeks and I never break a nail. How can you beat that? I have found that sometimes the language barrier can make them come off as brusque or even rude, but usually they are very sweet and pleasant. They do their best to communicate given their less than perfect English. I have never had any negative experiences at Lotus.
I find that their pedicures are one of the best around with exfoliation scrubs and hot stones. Stick with the basic pedicure ($ 25) and skip the spa pedicure ($ 35), you get just about as much for less money.
When I feel like letting someone else do my nails for a change, I go to Lotus. I know other manicurists who go here too, so I know it’s not just me. They do a good job.

I am a regular customer here and you can’t beat it for the prices. Super cheap, nice people, clean salon. I’ve gotten manicures, pedicures and my recent discovery — gel manicures. All have been relaxing, good quality and long-​lasting.
Call and make an appointment because it gets busy here, especially on weekends.

They barely acknowledged me when I walked in then I got burned twice. They didn’t check how hot the water was nor did they check how hot the stone was. The attendant hurt me after I asked that she go over a rough spot a bit more. She went at it so hard she tore my skin a bit. I was not satisfied with my pedicure and definitely not my experience. Avoid that place at ALL costs.