I purchased a pair of noise cancelling headphones months ago and today the detachable cable met its demise during an interaction with my vacuum cleaner. What can I say? Oops. With a few clicks on the computer I found the Audio-Technica website and a phone number to call. I was quickly connected to the parts department and a replacement cable is on the way. You can’t beat that type of service. Audio-Technica just ensured that I’ll purchase their products again and again!