Jimmy John’s

My significant other and I get delivery from here often and the food and service is exactly as advertised. Apparently some other people have not had a good experience at this location, but that has not been the case for us. Their deliveries are fast, and the drivers are always polite. The food is incredibly consistent, which is one of the reasons we often order from this location. We always know exactly what to expect and I appreciate that. I have never liked Subway subs, I have always felt that their food was gross and over processed, but JJ’s is simple, tastes great, and seems more wholesome than other sub alternatives. When I order take out in the store the peeps working are friendly and get the job done quick. Tasty subs made quickly with a smile, what more can you ask for?!

I ordered the Country Club sub without mayo and with Italian vinaigrette instead. I am not a big mayo fan at all but really enjoy vinaigrette — always. After I sat down to enjoy, I asked if I could get a little more dressing for my sub — it was very dry. They said no…“Jimmy does not let us give you any more vinaigrette.” I said really, my problem is that I can not taste any on the sub. It tastes like lettuce and meat only. The «Jimmy» comment was from the guy that made the sandwich and the guy at the register. Obviously, there was no changing their mind and I had to go back and try to eat my sub. CRAZY… not good for customer service. I could not even finish the sub it was so dry. Not a good customer experience at this location on 3÷25÷2016.

Look, I get it, service is fast here… but let me get in the door before you start asking me what I want to order. It’s annoying to be asked «what can I get for you» before my body is even fully in the building.

I would most definitely not go out of my way to go to this place. The guy at the front counter looks at you like your a moron. Sandwiches just aren’t good. I can promise that even I were to get a free gift from someone to go here I wouldn’t

This is the second Jimmy John’s I’ve been to in this area. You can see my other review of the Jimmy John’s Gourmet Subs in Kent. Again I went to this one second due to the poor reviews I saw on Unilocal.This is much closer for me as I only live about 1 mile away. The atmosphere was quieter than then one in Kent, most likely due to the one in Kent being in a University setting. I did not find the staff rude, yes they were quiet, but not rude. I do have to admit though I ordered there for take out, so I can’t speak for delivery. The food was the same or similar to the one in Kent. Would I return to this one? Yes, mainly because it’s much closer, and on this trip, I didn’t experience rudeness. I have yet to try the one at the Plaza on Howe rd.

Are you ready for this? All you see on their commercials is «Freaky Fast Delivery». I just tried to place a delivery order. According to the website, I live 2.7 miles away. This is the closest store to my location. I was told that I’m out of their delivery area! I complained to corporate headquarters and this was their response:
«Thank you for your feedback concerning the delivery area of the Jimmy John’s in Stow.
Unfortunately, the address listed below is out of the delivery area.
Jimmy John’s was built around fast delivery. If the store near you won’t deliver to you, you are out of our designated delivery area. This is not a personal thing, it’s a strategic decision. We have a very disciplined strategy with delivery and have found this to be successful in the past. Going out of our area makes those in the area get delayed.»
Evidetly their «disciplined strategy» is to deliver across the street only. I guess that’s how they achieve «Freaky Fast Delivery. Go to Subway. It’s in the same plaza and their food is better.

I’ve always loved Jimmy John’s, so I really wanted to order a giant party sub from here for my son’s first birthday party. I was a little nervous because of the negative Unilocal reviews and because not everybody at the location even knew they did party subs. I went for it anyways, and I’m so glad I did, because the sandwich looked impressively awesome and tasted great too. Everbody loved it. I only gave it 4 stars instead of 5 because they charged me extra for cheese on a «turkey and cheese» sandwich!

It was so horrible I don’t know where to start! My husband and I ordered two subs for delivery, and the delivery kid later called us complaining that our house was too hard to find, and whining about being lost (we live barely 10 minutes down the road from the Hudson Drive location). Strike one for poor customer service. The kid eventually showed up and left his car right in the middle of the road (!?) as he delivered the subs, and was once again rude and full of teenage snarkiness, complaining to us again, this time about how our house was too far outside of their delivery area, when it is in fact not (we had checked on the phone before ordering to see if we were in their delivery area and they said yes). Strike two for poor customer service. We ignored the delivery boy’s attitude and went on to eating the subs. I have had Jimmy John’s subs before from one of their North Canton locations, and had loved them, but this sub was very soggy and unappetizing. Very disappointing compared to the subs I’ve had from the other location. Strike three, for poor food quality. Three strikes and y’er out!

Guy at the register was grumpy and very rude. On top of that, they didn’t get my sub correct. No wonder I was the only customer in there. I can spend my money somewhere else and I will.