Shaw’s

The one star is for the handful of conscientious and friendly employees there. Otherwise, most of staff is terrible, lousy selection of produce is often not even close to fresh, and meat selections and cuts horrible. Many times I have gotten meat that smells like its going bad and marrow bones for my dog smell rotten sometimes as well! Prices are way too high, frequently find same produce items not marked with any price, bathroom is gross. Customer service overall sucks, but as I said, there are a handful of great employees… too few to outweigh the bad. If it werent 10 seconds from my door I would never go there! I shop elsewhere whenever time allows, but work a lot so we would starve if I didnt go there.

Just gross. It’s close to where I live but I won’t be going back any time soon. I’m not into shopping at any store that hires people who are not only rude enough to make fun of a customer who hasn’t said or done anything to them, but also stupid enough to do so less than two feet away from the customer they’re making fun of.

We shop regularly at Shaw’s in Stow and appreciate the good merchandise selection and clean environment. Two concerns, however:
1) Some produce is not labelled with a price. When I asked about the cost of watermelons, staff scurried about but did not return to inform me of the price
2) Staff in the deli do not know how to put on gloves properly. One staff was seen blowing into a glove prior to putting it on. Another rubbed the outside of the gloves, before putting them on. There must be a better way!

Was positively surprised after a disappointing Shaws experience in another location. Staff his very helpful and nice, clean store and nicely presented. Will go back for sure.

A right sized grocery (feel slightly lost in the newer Groton location). Pricey but high quality meat, produce and bakery. Have been shopping here for years and have only experienced the nicest people working and shopping here. They really go out of their way to be helpful. Good reasonably priced store brand organic cereals.

I agree with the reviewers about Shaw’s — the staff treat the workplace like it’s their living room. They shout and laugh to each other instead of answering patron’s questions — when we ask a question, we feel like we’re interrupting their recess.
I give a second star since this seems to be changing this past year. Manager Amber is still friendly, but also professional — she seems to be shaping the place up a bit. Go Amber!

It’s the closest supermarket to me, but I can’t say it’s my favorite place to shop. I agree with the other review, it is expensive (sometimes more then Whole Foods), and their meat section does kinda blow.
We are big on the fruits and veggies, and their produce has gotten better. I am still skeeved at the red grapes — this market was in the news for a black widow, but that could have happened anywhere. They have a pretty decent organic selection, but the quality isn’t Whole Foods. This market is good in a pinch, except now you need a solid hour and a half to make it through the ‘Super Shaws’, now totally and nearly impossible to shop with a toddler — good luck to you!
It is what it is. but a woman did comment to me yesterday how it is now ‘too big’, and I agree.
The kids that work the registers … hold yourself… have a brain, and they seem to care about their work. Yes, that’s right, they are respectable, genuine, smart and nice. I still can’t believe I just wrote that! Overall they do have a great staff, morning and night.
It’s a market, just be prepared to spend alot of time trying to get through the place!

I’ve been going to this location for years and it has been getting progressively worse for a while.
Recently there has been a marked deterioration in customer service, with cashiers chatting to one another and never addressing the customer they are serving.
The fish, fruits and veggies etc are not put out when the store opens and are put away about 45 minutes before the store closes.
A while ago they installed cameras and monitors EVERYWHERE and have also installed videos that play annoying infomercial type content.
The last straw was their «new and improved» remodel. They have increased the square footage a great deal, but with no appreciable increase in products, just price increases.
Time to switch to another store.

Closest supermarket to my house.
I don’t like it, at all.
Expensive and poor cuts of meat. Produce selection blows. I hate stupid member cards.
After coming here for 2 minutes on Saturday, I said «F**k this», and got meat from Blood Farm, and finished shopping at Hannaford’s.
Why shop somewhere, when you hate it, and it costs a lot?
There’s a couple of sweet folks who work here, so I’m adding a star.