Chili’s

Went on 4−23−16 for dinner. Got a table and waited too long to order drinks. When we finally ordered food, it took too long for that too. The actual food wait wasn’t bad, as a different waiter brought us our food. My girlfriend still didn’t get her drink and we told that waiter and still nothing. Our original waiter finally came and asked if everything was okay and I had to tell him that we didn’t have silverware and was still waiting for a drink.
When the waiter brought our food it was the wrong thing and requested the original platter we requested. They fixed the bill, however, I the total experience was horrible. I’ve been there before and it wasn’t this bad. The new waiter was polite (hence the 2 stars) but he was new and had no idea what he was doing it seemed. And it wasn’t even that busy, hope they got their stuff together

Tough to recommend. We had chips that were still doughy in the center and our fajitas seemed more like the child portion than the dinner portion.
We had received a coupon from Chilis via email, and the manager stormed over to declare that they don’t accept Chilis coupon.
My mistake, I thought I was in Chilis when I was in Chilis.
Bad food and bad attitude, not my cup of tea.

Wow have been waiting 15 min for service. Wow waited 30 minutes for our meal. Wow got overcharged for lunch fajitas by $ 5. Wow will not be back to this Chili’s.

It has been a year since we were last at chili’s because of prior experiences but I was really craving their nachos. We had a great experience this time! Are waitress was attentive the food was perfectly timed and all tasted great! No complaints at all.

This was my first time at a Chili’s restaurant. The welcome was friendly and seated immediately. Food order as well as drink order was taken and delivered with a smile and efficiently. No problems with the order and food was hot and delicious. For a chain restaurant the service and food and drinks were exceptional. Although it was my first time here I would most definitely return.

I always like Chili’s food and bar service. Pottstown has limited places to enjoy the game while drinking a $ 1 pint after 9PM… this place is wonderful! They change the channels to your game and will turn up the volume if requested. Bar staff was super awesome! Really enjoy the this location.

Amanda was our waitress and she was fabulous. We had a party of 7, the beverages were out quickly and the food quick to follow. Waitress was friendly and fun. Dining area was clean and restrooms clean. Would definitely be return when in town for lunch.

Consistently underwhelming in every way possible. I suggest that if you hope to get any kind of regular service that you do NOT sit in the bar area. I’m even having a difficult time coming up with a review because this place is just so blah. This place generally has slow service, mediocre food at best, and sometimes dirty tables. Anything you buy here can be found prepared better somewhere else. Try writing a comment to corporate HQ and marvel at the generic reply you get back. Tell them you think the music was too loud. Tough luck. Tell them you don’t think that the kind of music they play on a busy Friday night is appropriate for families. They’ll tell you it’s piped in from corporate and they have no control. Make ANY suggestion and see if anything ever changes. Yet myself and hundreds of other knuckleheads will be told there will be a 25 – 30 minute wait for this rudimentary dogchow, and we wait each and every time. I only go here because my daughter likes it. Guess I have to be the mean daddy and say no. What’s the definition of insanity? Trying the same thing over and over again, expecting different results.

Kids running around only half the handicap spots were cleared of snow waitress was fast and friendly
4 very over cooked mini burgers ribs come on Wednesday not worth 18 and not a normal looking baby back also got the rice lucky is was s ¼ cup and that’s stretching it. Come back not likely

I went into this particular Chili’s on a Tuesday night. I am not a regular but have been there many times. Since I was dining alone, I took a seat at the bar. There were only 3 other patrons sitting at the bar and judging by their conversations, I’m thinking that they all worked at Chili’s. The bartender (Alissa) was more interested in talking to her «friends» rather than seeing if I needed anything. Two of the three patrons were sitting together and were loud and boisterous. All I wanted was a quiet dinner. Won’t go there again. Rude people

We were greeted by the hostess and I asked if we could have a booth. She said «Well, I really don’t have any open.» So we were seated at a table (no big deal). Upon looking around there were plenty of booths open in our area. It took a few minutes for our server to come to the table and take our drink order. The drinks arrived from the bar approximately 20 minutes later. Service was very slow and the restaurant was by no means busy. The food was very good like usual, except for the non-​melted, chunky cheese that came with our pretzel appetizer. Drink refills took even longer than the first round.

I thought I would give it another try after many years because they started offering table side guacamole. Table side guacamole was good, but the chips were terrible. The chips were loaded with table salt and very thin. Chip broke with every dip. Things sounded good on the menu, but tasted blah and boring. I know it is a chain, but the food could have been better. Cinnamon lava desert was good. Service was okay, but a little slow. Probably will not be going back anytime soon. Nothing memorable nor special.

Thursday, 10/​30/​2014 at dinnertime.
No big crowd. No wait. Our party of two was seated at a booth.
The young «adult» couple behind me had a kid, about 4, literally holding the top our shared seat and was jumping up and down. I could feel his breath on my neck. Our shared seat heaved with every bounce. His parents didn’t seem to mind. The waitress, instead of asking the parents to rein in their little sh*t, thought it was fun. Until he knocked over a cup full of ice. It went everywhere. Some parents suck. We had the two for $ 20 special with guacamole, salsa and (awesome) tortilla chips as the appetizer and we each had fajitas. One pork and one chicken. Both were very good. I would go back. They run a «kids eat free» special now and then; I’d rather go without food on those days.

Stopped by this past Saturday around 8pm. Parking lot seemed full but inside didn’t seem that busy at all. We were seated at our table and had to wait 10+ minutes for anyone to take our drink order. Took another 15 minutes for the drinks to be delivered (water, pepsi, and ritatrio — the nonalcoholic beverages could have been served sooner but I guess our waitress didn’t want to do her job). Appetizer finally arrived after we’ve been there for 45 minutes (didn’t realize a half order of cheese fries took that long — no explanation given) and another 15+ minutes for our entrees. Meanwhile at surrounding tables, other patrons were being waited on, with the manager, I think his name was Tom, also assisting — our empty table was never acknowledged as he walked by several times. Despite the food being OK, the service was terrible. Casual dining should NEVER be 2 hours long…

The service was unmatched. The place wasn’t crowded and we all know Chili’s, it was a great time. I would like to say that Jandi knew what she was doing at the bar, thoroughly experienced. I had a minor complaint and Tom the manager was able to satisfy our experience with no worries. I would recommend the place to everyone.

Just sucks. Our server was overwhelmed with 6 tables all at once. He was also super slow. Appetizer never came then the runner delivered entrees to our table. I complained to runner & manager shows up, apologized & offered to buy us dessert. Took 15 minute to get check from server & when I did the app was still on the check. He then asked me if I wanted it removed. Really?!? It’s been a long time since we’ve gone there and it’ll be a long time before I return.

Went there with my two children ages 2 and 6 months and two friends for lunch. My 2 year old has a peanut allergy and when I asked if they use peanut oil for their french fries the waitress said, «Yes, what other side do you want?» Then she tells me they have an allergy menu. Perfect I thought. NOPE. She gave me a binder with over 20 pages in it and expects me to find the peanut free menu with ease. She could have at least opened up the binder to the certain menu page.
When it came to getting the check, we asked her in advance to have separate checks. She hands us a combined bill for all parties. I ask again, and she said «You’re going to have to wait.» and walks away. Anyone with children know that having to wait extra time when your kids have about had it is beyond frustrating. Especially, when the extra time we waited we could have paid and been out of there.
Save your money and go somewhere else. There is absolutely NO customer service in this place.

First, I give kudos to our server Nicole who was very friendly and prompt with service. Chili’s fits into the applebees/​bennigans/​etc mode. There are nice specials late at night. The food is good but not great but is best Mexican option in Pottstown.

We used to love going here when it opened — the service was great and the food was good (for a chain restaurant). In recent visits the staff has become less than pleasant and has really gone down hill in the «class» department.
In our most recent visit our server was friendly and when our appetizer arrived I asked for plates. She walked past us 4 times before she returned with them. Then there was a dead but in the silverware we received. The manager did take the entrée off the bill to compensate for the dead bug, but our server pretty much ignored us for the remainder of the meal. When the food arrived it was terrible.
I wouldn’t recommend this place to anyone. Save your money!

Went here for a Birthday dinner with my friends. The waiter was nice enough and friendly. But the food was gross. I will never go here again.