Pep Boys

Got my 2010 Honda Accord serviced here around Nov 2015. It had run 5000 miles and I decided to get full service done. They charged me $ 60 for the service. Now, after driving for about 2000 miles, I see maintenance indicator lit up on my dashboard saying oil life 15℅. When I called in to check how that could have happened, the only response I got was to have it checked with Honda. At this point, I’m not even sure if they did any service on my vehicle! Very poor customer service too!

My car had some occasional engine rumbling, and we’re on a road trip so I brought my car in for their Manager’s #3 special and a diagnostic. After paying $ 194 for the «special» and «diagnostic» they wanted to charge me $ 700 for replacing the spark plugs and wires that go to the spark plugs, and a «4-​step cleaning of the throttle body.» I could do the spark plugs and wires myself in 20 minutes with $ 60 plugs and wires from Advanced Auto Parts, and I doubt the rest of it involves anything other pouring a couple of cleaners into the gas tank…
What really makes me drop the rating to 1 star though as that they didn’t give me what I paid for. The «Manager’s Special» involved various checks, and rotating the tires. I checked which tires were where before I gave them the car. My most worn tire was on my rear driver side, and the other 3 were pretty new. They didn’t rotate the the tires…
They don’t do what they say, and they treat you like an idiot.

Just got some new tires for my car because I was driving around on 3 cracking tires and a donut.
Because I drive a lot for work so I can’t afford to have a blowout or a flat on the freeway.
I scheduled mine about an hour in advance, time enough to travel to the area from work after they confirmed they had my tire size (195, 60, 14).
I didn’t mind waiting (not long) because tires are important and I wanted it taken care of asap.
I killed some time looking at the car radios and asked one of the guys working out front how could I tell if one of those are compatible with my car.
The answer I got: I have no idea. And that was it.
He was a young kid, didn’t catch his name but he was thin with black hair, but holy crap is this your first job?! At least offer to find out or figure it out with me.
Anyway, Frank and Gabriel were awesome with service and work on my tires. Gabriel was even nice enough to wipe down my headlights which had gotten pretty groddy. Much appreciated!
The tires ride so much smoother so far as well!

This place is a joke. Had a minor slow leak in one tire. Did online schedule to make it easier and dropped it off before store opened around 7:00am. Was surprised I hadn’t heard anything by 10:30 so I called to get status. On hold for 15 minutes and finally hung up and walked the few blocks to store.
Waiting in line for 5 minutes plus while service guy slowly took care of customer in front of me while also telling elaborate stories of how much that part would have cost her at the dealer, yadda yadda. Finally it is my turn and after searching he lets me know that no one has touched the car. No one ever looked at the computer or the early drop off bin to see that my car should even be worked on. I asked for my keys as I will go somewhere else. They sarcastically thanked me for my business — nice customer service.
This is what happens when no one gives a damn and they all get their paychecks regardless of their productivity or customer service. I only live a couple of blocks away so it would be convenient, but I’m done with them. If this is the way they deal with a minor thing, I would never feel comfortable having them do any work on my vehicles.

My wife and I have been there several times. The prices seem pretty good, and being within walking distance, I have no problem getting back home after dropping it off. Sometimes it does take longer than they expected. An oil change took an hour longer than expected and they gave me a 33% discount. My wife had to replace the battery, and when she mentioned she was a student, they gave her a 10% discount. All in all, friendly people.

The place is a joke, went in for a simple oil change and air filter replacement came out with a blinking check engine light.

DO NOT GO HERE. They will rip you off!
My father-​in-​law is a mechanic; he requested to have a complete check-​up of our car including checking the fluid levels. They told us they needed to change the rotor, the brake pads, and the thermostat, and flush the antifreeze. My father-​in-​law estimated that it would take about 2 – 3 days to finish the job. So imagine our surprise when we got a phone call saying the job was done five hours later. The amount they charged us was $ 1200.
My father-​in-​law opened the hood of our car, as he was skeptical about the thermostat; it was untouched. The upper hose was untouched and the radiator reservoir was empty. The brake fluid on the reservoir was half-​empty as well. They did not change any of the brake pads. My father-​in-​law demanded that they hoist the car so he can look at the rotors, and guess what, the rotors and pads were FACTORY INSTALLED, not the new rotors they were charging us.
My father-​in-​law confronted them, and they had no excuse except that they told us that the person who serviced us was having «Family Troubles.» They refunded the money for services and parts, but still had the audacity to charge us for the tires.
Earlier in the year, my wife was having brake problems and they told her the brake lines and pads needed changing, and they charged us $ 400 for that; my father-​in-​law showed me that all they did was fill up the brake fluid, the pads were still FACTORY INSTALLED. So they had ripped us off and we had no idea!
These people have been ripping off customers for years, I have no doubt about that. My wife supposedly had new parts placed over the course of several years, but my father-​in-​law popped the hood and noted that nothing was new. DO NOT GO TO THESE PEOPLE. I am going to report them to the Better Business Bureau now.

Average auto part store, good selection of OTC cleaning products. I purchased a set of tires online from
with the Buty 3 get 1 free promotion, manufacturer rebate, and 10% discout for purchasing online! With the already average tire prices I was able to get a set of performance tires for the same cost as average all-​seasons. Pepboys tire center was quick to delivery the tires and had them installed witin an hour. If you can wait to the sale or are nearing the end of your tires, Pepboys should be considered for a set of replacements.

Needed new wipers, came in and left within 10 minutes. Had them installed for me for no charge as well. Manager was courteous and understanding with a coupon I had and made sure it went through, after previous unsuccessful attempts. Got what I needed, quality parts, quick service, and at a great price = NO COMPLAINTS from me. Keep up the great work!

I have gone a few times for an oil change and have always left happy. You can usually find a coupon in the mail.

When you get off the speedline and see that your tire is completely flat, what do you do? You risk ruining the rim and drive the 30 seconds to the Pep Boys. At least, that’s what you would do if you’re me.
The guys were really friendly and were able to quickly change my tire and get me back on the road. They didn’t try to up-​sell me to the highest tier of tires, they asked me what kind of driving I do, how often I drive, how far I drive and then suggested the tire that was best suited for me. Thankfully, it was on the cheaper end. If you are going to be waiting around for your car, I suggest bringing a book or a magazine, because the TV in the waiting room is usually on Maury or some irritating talk show like that. (At least it has been the last few times I was in there)
I’ve also stopped in here for wiper blades and bulbs and the parts guys were more than happy to install them for me at no charge. Thanks, guys!!!