I have a 1995 Toro WheelHorse which had a full service last summer at Cramers Power House. This spring it would not start. Today John spent time on the phone with me going over many things to check myself before having to bring it in. The end result was that he helped me get it running. He went above and beyond and I think this speaks for the ethical level of this store. I’ve also purchased garden equipment here and the personal service is far above what you will find at a major retail chain. Give this store you business with confidence that they are there to take care of you not just take your money!