Color Me Mine

Customer service here is terrible. The employees act bothered to have to accommodate you. They don’t really explain things to you. One of the employees told my daughter she was painting incorrectly instead of explaining things to her from the beginning. They were too busy painting their own items, playing their music and talking about their personal lives (aka not suitable for an 8 year old). Terrible experience overall… would not come back here again.

Color me mine more like color me broke. Went for a birthday party and had to buy an over price craft and the staff never talked to me once. I had to ask others around me how the painting worked. The only staff person that talked to me told me to fill out my paper work and walked away. At the register they tell us there is an $ 10 fee on top of the item I painted… what??? Where is that written? It’s not on the door, not on the table, not on the paint station… no where! The staff worker pointed to a plate painted with the fee on it below eye level behind the counter that only a small child might be able to see. It’s not the fee that bothers me, it’s the principal behind it. You don’t go to a bar and sit there for two hours and then have the bouncer ask for a cover fee. You don’t go to a restaurant order food and then get charged to cook that food on top of the normal price. This fee needs to posted on the door and on the tables where it is clear!!!

I came here a few times with my daughter and her friends. Once we did a birthday party. It was a mess, none of the tables were ready and the owner was no where to be found. One of the girls who works there called her and said she wasn’t answering. Lindsey was so polite and took charge of the situation and got the party going. Within an hour or so the owner showed up. I asked if I could have a word with her. She was flustered and said in a minute and walked to the back of the store. When she finally came out, she was huffing and puffing that she had a night. «You know Rock and Roll.» I told her that has nothing to do with this. When I told her how disappointed I was that nothing was ready and the girls were anxious to start and she wasn’t answering her phone and everyone who worked there said she was supposed to open. Not professional at all. It did appear that she came from a concert the way she was dressed. Torn jeans, high heel shoes, low cut top… not professional at all. I will never come back to this shop again.

Brought my mom here for a cute painting day. Super friendly and helpful staff. Could use perhaps a little more selection in terms of pottery but I liked what they had. Prob a good place for a party and also for kids.

I have been back to this color me mine and it looks like that rude manager is gone. The staff are friendly and helpful and let us use the supplies we need.

I absolutely love this place. I have had 2 meetups here with several friends. Lindsay is such great help and very friendly. She is very accommodating and helpful at all my group gatherings. The staff is always helpful and willing to help when needed or requested. I will continue coming to this place. Even though they just opened one up in my city, I will come here for the great customer service. Thank you everyone.

This place is simply amazing. the owner shut it down and let us throw a private party for my wedding shower. my bridesmaids were able to bring in food and decorate in my wedding colors and everyone that came had a fabulous time getting to paint ceramics, eat goodies and drink wine! rvery time i am there, Dru (the owner) is always up beat, smiling, accomodating, and makes the experience something to remember. I have also been there for canvas painting and a birthday party! Her staff is wonderful and very helpful. Thank you, Dru, for running the best Color Me Mine in the universe!

I’ve been here a few times its clean organized and always a fun relaxing time. Lindsey is such an asset to this location, she is knowledgable, sweet and and extremely helpful. :)

We had my daughters 5^th birthday here on Sunday and we couldn’t be happier. Both parents and kids had a wonderful time. The owner and her staff were very nice and accommodating. I just want to mention I had read the negative comments before going there and I completely disagree with everything I read. There are always two sides to every story. Definitely be back!

Where should I start??? THIS PLACE IS GREAT!!! After my fourth midnight madness event with my besties and their besties, I have to admit that I am addicted! I get to be creative in ways that I never thought I would. The staff is very helpful, and patient. Our group gets larger every month. Every new guest we bring loves the experience just as much.
There is so much more I would like to paint each visit. Their shelves are always stocked with a variety of different potential masterpieces! Also, they are always stocked with the most current holiday pieces!
I would definitely recommend this to everyone! Even if you think you don’t have a creative bone in your body, you will find it a Color Me Mine!!!

I am hooked!!! My bestie brought me here for one of their Midnight Madness events (every 2^nd or 3^rd Friday of the month) and I have been going, ever since. You get to bring your own bottle of wine, and the Manager, Drew, has a nice assortment of snacks!
Drew and all of the other girls there, are very sweet and helpful. They share techniques and ideas to make your masterpiece come to colorful life!
They have an amazing selection of pottery, it’s sometimes hard to decide which piece to chose. I always look forward to coming every month so I can get creative!!!
Thank you girls for being so creative and helpful! See you next month!

This review is addressing a birthday party on 2.28.15.
I was one of the guest from Katharine’s birthday party. As a guest to a birthday party, I didn’t know any logistics of the event. However, I do know that my son and I were not greeted at the door, the staff was not friendly, nor welcoming, and they didn’t even have smiles on their faces.
It’s very surprising considering this is a kid friendly environment. The staff should be more enthusiastic and welcoming to their customers.
Over all, the staff were not friendly. This location lacks people development and customer centricity.
You can see this location is poorly ran. They don’t invest in there people, nor their paint brushes. The paint brushes were old and were very low on inventory. Overall, I wouldn’t return to this location with my children.
Not to mention, the lack of leadership from the owner of how the store is ran. It shows why the staff is not knowledgable in their craft.
The owner attacking the character of her guests shows the caliber of the business. The lack of
guidance is not passed down to the associates.
It’s not personal, it’s just what happened. I feel there was no need to attack anyone.
Hopefully, this insight will encourage the company to make some changes of this recurring issue. The huge issue of not having outstanding customer service. It’s crucial for any business to be truly successful.

— — — TERRIBLE SERVICE — — — -
I’m VERY surprised by the owners (Druzelle’s) response. She tried posting 5 stars from her personal account to try to counter a review that was completely true. She is the franchise owner of Color Me Mine for this location.
I’m also a business owner and whenever there’s ANY problems I address it and find a solution right away.
As everything was unfolding at your location I called you directly and also emailed you. I never got a call back from you until I demanded your employee to call you.
In your post you stated that once your employees found our reservation you had three employees there to help our party BUT for the first 30min they were there helping out the other guest, then two employees left for the day and left Monica alone for the rest of the time.
You also said that there was more then enough black paint BUT when I spoke to you, you stated that you where «shocked» that there wasn’t any black paint so you had to go to another store to pick up black paint (Keep in mind black is a basic color).
You also stated that we «tortured» Monica throughout our visit but as we also have video of our whole visit there, we hardly interacted with her.
I know that the reason she started crying was because she was left alone to attend a party of 20 plus the other guest. She was just SUPER overwhelmed from all that pressure on having to attend to everyone all at the same time BY HERSELF.
Another false statement was that you gave us over «$ 500+» in credits but if that was the case our grand total was $ 419 so that would mean we shouldn’t of paid anything at all.
We never wanted/​nor needed charity from you, for a cheap bottle of wine and a ceramic plate that we didn’t even have time to paint cause as soon as it turned 9p.m., Monica was literally kicking us out. We went their to have fun, paint and have good service. Yet, you wanted us to «appreciate» your supposed giveaways, we never asked for.
Furthermore, you stated that we are not welcome there anymore and you wouldn’t want us to come back, but please,!please remember that your business is there because of the customers and maybe to you our party won’t hurt your business right now but with time your lack of costumer service and leadership will catch up to you and you will notice the decline in the business.
So To the Unilocal community — — — — — -BEWARE — — — — -if you’re thinking about having a party there. Look at your receipt because they enforce gratuity for a large parties even if they don’t assist you at all.

This is a response to Druzelle A.
First off, I want to let it be clear that you (the owner or manager) were not there. You did not witness first hand the day’s events. Second of all if you really did have surveillance tapes you would know that we were really mistreated. Katharine did not exaggerate in her post.
We did not torture nor bully your employees, we simply spoke truth. Your employees were extremely unprofessional, rude, and neglected our party. When I asked for coffee Monica gave me an attitude and said there was no more coffee at all. I found coffee and had to brew it myself. Monica was not accommodating what so ever.
In addition your staff was not prepared for our party.
Perhaps you feed into your staff’s story where they tried to fix their error, unfortunately it did not play out that way. Yes they were able to seat us, however they did so with an attitude. Your employees never once smiled at us. They lacked in product knowledge. Your employees would roll their eyes at our party and approach us with negative vibes.
And as for the black paint, you can not make our party feel guilty for asking for black paint. Yes your employees drove across the valley for black paint, as they should. They misplaced our party reservation thus were not prepared. Color Me Mine should be fully stocked in paint at all times. It’s a PAINT SHOP!!! Color Me Mine not having paint is like going to a water park with no water.
Now I will quote you:
«I could no be more pleased that you are never coming back because you are not welcomed back»
By your response I can tell you obviously have little experience in customer service and management. No we are not mean spirited people, we are just honest. We are not attacking you and your staff’s character, we are just letting the Unilocal public know that your business is unprofessional. I have been to Color Me Mine countless times and to numerous locations. It is a hobby I rather enjoy. Therefore I can genuinely compare this Color Me Mine to others and say your team and you lack professionalism. I manage a business myself and always go beyond expectations to make the customer happy. Yes there are times when problems arise, what matters most during these times is how as a manager you react. You and your team failed your customers. Without customers you have no business.
Lastly, if you truly cared for your employees, your customers, and your business you would have showed up (when you received the calls) to fix the matter yourself.

One of the WORST experiences by far for a group party!
******HORRIBLE SERVICE******
Are you hosting a party or event?
Then BEWARE of this location!!!
Goodness, so many things went wrong don’t even know where to begin… The employees did not greet us when we walked in, when we greeted them to let them know our party had arrived, they said we didn’t have a reservation.
I booked the reservation one month in advance.
I had to pull up my bank account to prove that I got charged a $ 100 deposit.
Once I showed my bank account, all of a sudden they «found» my reservation.
Then basically blamed it on me for not knowing who I booked the reservation with which was irrelevant.
They were very unorganized and super unprofessional dealing with this matter. They NEVER comforted us in anyway to try to accommodate the situation and to make matters worse when I couldn’t give names on who booked my reservation I got a nasty attitude by the young lady (Lindsey) at the register. It was AWFUL! I can’t stress it enough! I couldn’t believe this started off so poorly.
I tried to shake it off so It wouldn’t continue to ruin the birthday celebration.
This was supposed to be a fun, stress-​free environment to throw a party, that went south when the rest of my party guest arrived.
I was FORCED TO PAY 20% gratuity which was ridiculous because IT WAS NOT DESERVED. I was supposed to have a host with my party the entire time and all I got was a young girl that couldn’t answer any of our questions and was not with my party at all. She popped in a few times and kept disappearing. When I addressed it, all she said was they were «understaffed».
That’s INSANE to me when you have a party of 25, plus your other guest in the facility that are all painting at the same time on a Saturday. She did not deserve the gratuity!
I mean the list goes on…
They didn’t have the paint colors our party needed, like the color black. How does a painting facility not have the color black! That’s like going to the market to buy groceries and they’re «out» of groceries when their whole business is to sell groceries. It just didn’t make sense.
They didn’t attend us, gave us attitude, offered coffee then said they ran out; which wasn’t the case because one of my party guest had to get up and brew the coffee herself,
the paint brushes weren’t good, the ambient was very negative. If I could give no star… I would.
I truly believe if the associates would’ve been more accommodating and smiled to make the experience better It would’ve change the entire vibe and changed to tone of the whole night.
All of it trickled down to my party guest who were getting upset and not enjoying the experience. That should have NEVER happened.

But all 3 girls were very unprofessional, had very bad attitudes and quite frankly RUINED MY BIRTHDAY!
So if you’re trying to plan a painting party STAY VERY FAR AWAY FROM THIS LOCATION!!! THE SERVICE IS TERRIBLE!
I paint quite frequently so definitely taking my painting endeavors else where.

Was able to make a last minute reservation for Valentine’s Day on the day of around 1:30 pm. Our reservation was at 5 pm and they were having a Valentine’s Day special for $ 30. That included the studio fee for one couple + four mini cupcakes + a cute little Valentine’s Day cup with four cake pops and little decorations. We got there and our table was ready so we just chose our piece and started painting.
The employees were very, very helpful. We probably asked them around ten questions. They were super nice and always helped us when they could.
We were there for about three hours painting and it was a really good time. We’ll definitely be back again. Great service, great experience!

So the normal Color Me Mine I go to was closed on new years day, so we went to try this one out. I don’t come to these places often because they are so expensive! I took my newphew here as a birthday gift because that’s what he wanted. He enjoyed it so much last year. My niece and nephew LOVED IT! The employees were great here, they were so helpful with the kids. They got the kids extra paint when they needed it, clean water, napkins to help clean up little spills. My niece ended up breaking part of her piece and they gave us 50% off for it which was nice of them.
This place is fun for all ages just to me its painful to pay that much. Also a little rant… but why is it 6 dollars for kids to paint and 10 for adults? It doesn’t make sense… maybe its just me. Parking here is tough, its all meters… i recommend going across the street to the large parking lot… its a bit of a walk but worth it to not pay.

We have been here before many times and always enjoy painting here. Yesterday we had a bday party for my 6 year old. The adults painted as well as the kids and it was so much fun for everyone! Kayla was taking care of us and she was super sweet and helpful with everything.
If you book a party here, they make a customized plate for the bday child and everyone signs it as a little memento. Such an awesome idea!
What I wasn’t told at booking was that they will automatically charge a 15% gratuity fee for parties. I did not find this out until I was paying. I really didn’t mind the charge, it just would have been nice to know ahead of time because I personally always like to anticipate what I will be spending. I would have also asked for more help in order to take advantage of the automatic gratuity charge.
Overall a nice experience and many other parents left thinking of doing the same party.

Wonderful place to spend time with family or friends. Plenty of choice of ceramics to paint! They have a great selection for kids and adults! The price was a bit high for some of their pieces. Employees are helpful with any questions and helpful! A very special place to relax And spend time with a friend or family

Guess who has found her new happy place? Lisette C!
I’ve been to Color Me Mine Studio City twice in the last two weeks and both times have been pretty fantastic!
Despite it being rugrat central on both occasions, we were able to have a fine time of painting, sponging, masking and designing. Here are a few tips:
— Studio Fee is $ 10, but if you check in on Facebook, you pay $ 5.
— Parking is kinda tough, be prepared & grab what you can ASAP.
— This is kid turf, so come in the evening if you want a quiet experience.
— Prices range roughly between $ 18 – 75 for the items that you can paint
— Paint and supplies are included — but you are on your own in terms of inspiration and instruction…
— You have to leave your «masterpiece» here for a few days to get baked, so don’t expect to go home with it that day.
All in all this is a great place to come with your mom, your friends or even a date. Also, the staff told us that you can bring wine or snacks in the evenings. Call and confirm this though.