Metro Rain Gutters

Out of business??? This company installed rain gutters on my house last year. It seemed they did a decent job. However, with the recent winds one of my leaf guards blew off. I’ve been trying to reach them by phone and e-​mail but their phones seem to have been disconnected.

So happy that we chose Metro Rain Gutters! They did such a great job. They matched the color of our trim perfectly. You can barely even tell they are there. Really a high quality product. They were very reasonably priced as well. The service was fast and very professional. Highly recommend this company!

After reading the reviews on Unilocal,I was optimistic with selecting Metro Rain Gutters. Ethan came and gave me a free quote and I was pleased with the appointment. There was good communication prior to and following the appointment with Alex, the office manager. After getting 2 other quotes, I decided to go with Metro Rain Gutters and made an appointment to get rain gutters installed on my house. I had expected a confirmation call prior to the installation but did not get one, not a huge problem but a little unexpected considering the previous communication. Prior to the crew arriving Saturday morning, I went on the roof and did a once over to check for any damage and did not see anything. Before the crew arrived, Ethan called to let me know that they would be arriving soon, and that he would be dropping by around 11 – 11:30am to check on the project. The crew of 3 arrived shortly after and got right to work. During the install, I walked around several times to see how the job was coming along and I am glad I did. When the down spouts were being installed, I noticed that the first one was not flush to the bottom of the rain gutter. Luckily I had pointed it out to the installer so that he could fix it prior to the downspout retainers being screwed into the side of the house. One other detail that I had to keep pointing out was to back off the screws connecting the round downspouts to the bottom of the rain gutter. The screws were being overtightened and distorting the round downspout. I would point it out and the installer would back out the screw so that the downspout was round again. Sadly, I had to point this out a few times, I thought once would have been enough. Ethan arrived to see how the job was going and we happen to be at the back of the house as the installer was installing a 20′ downspout on the back of the house. I pointed out that was not what Ethan had suggested and Ethan stopped the installer to check the quote with the layout. Indeed, on the layout, it was supposed to be a 10′ downspout to the inside of the second level so that the water could be directed to a drain that would bring the water to the ground level. The installer rerouted the downspout but had already put a screw into the wall of the house leaving a hole in the stucco. This may not seem like a big deal to most but my wife and I had just moved in 5 weeks prior and the house is brand spanking new. Ethan assured me that the crew would patch the hole when they finished the install. I thanked him and he left, leaving his crew to finish the install. As the crew was finishing the install, I checked the patch in the side of the house and it did not match at all. It was a grey spot on the side of beige stucco. I snapped some pictures and texted them to Ethan and he called me right away. I explained that the patch in the hole looked like goop that had been covered with grey paint. Ethan said that the crew would take care of the issue. While the crew went to Home Depot to get supplies to fix the hole in the stucco, I got out my ladder to check any other potential issues on the roof. I found some broken roof tiles that I had not seen before and took some pictures and sent them to Ethan. I also found 2 empty water bottles from when I had brought water out to the crew. I also found screws left in 2 different locations on the roof. I texted the pictures of the broken roof tiles to Ethan and followed up with a call. He said that he would call his crew and call me right back. When Ethan called back, he said that his crew said that they were already broken. I informed him that I checked the roof prior to the install and he asked if I had any pictures showing that the roof did not have any broken tiles. I informed him that I did not so he said that there was nothing he would do. When the crew got back, I confronted them and asked who broke the tiles on the roof and they all stuck to the tiles already being broken. We went back a forth for a little bit until the head installer did not want to talk with me about it anymore and walked back to his van to get supplies to fix the stucco. I asked what they were going to patch the stucco with and they showed me some grainy calk. I asked if that will fix it and they assured me it would. I watched a they filled the hole and painted over it. I pointed out that there was still an indentation and that the surface was’t flush. He added more goop and I said it looked better. He painted over it again and the color was much lighter than the wall. I asked if it would dry darker and the installer said that it would. It doesn’t match exactly but it looked better than they grey before it, but it is still an eyesore considering the installer did not follow the plans and put a hole in the side of my house. If you choose to use MRG, I would suggest to document the roof prior to work and supervise the installation so that there are no surprises.

My experience started off well — pretty good communication, got an estimate I could live with. The crew did the install.
Then things fell apart. I had some trouble with the down drain that leaked into my house. I reached out to Metro three times. At first they seemed interested in follow-​up, but after my third email, I never heard from them again. Now I have to find another company to come out and address the leak in my roof that is related to the work Metro did.
I won’t call them again, and I won’t recommend Metro to anyone. There are lots of other companies out there, so shop around.

Great Service and Beautiful Job installing our gutters.
My Husband called for a quote and they gave us a great price to install our gutters. Service was fast and very professional. I had a great experience with this company and would recommend to family and friends. Lucio and Paula Rivera Azusa CA