Purrfect Auto Service

Had a GMC Yukon with a damaged mirror. They were very quick to look at it and let me know what needed to be fixed. I felt that the price was reasonable for the replacement mirror, and that the labor estimate was fair. There’s no great place to wait, which is a downside, but a coffee shop across the street gives you a place to waste an hour or so.

I’ve had my car in at Purrfect Auto Service twice now and haven’t had any problems. First was for a smog check, second was to have my ignition coils replaced. They are always very fast and efficient. He took the time to explain to me what exactly was wrong with my car the second time and what each piece would cost (which seemed fair). He also let me know that there was an issue with my brakes, but there was no pressuring for me to get it fixed by him ASAP. Overall, I’m pleased with their service and plan on using them for future car troubles.

AVOID!!! These ppl are straight up scammers. I went in for smog & the owner was really nice and what seemed to be helpful. As soon as I paid — total different story. had to come back BC they messed up something he said they would fix no charge (obviously) then he says its $ 80 + $ 1500 BC its broken and not their fault and got mad when I mentioned he was the one who said to come back no charge then drove my car up front fast and rough.
Long story short… These ppl are just trying to make a quick buck on your dollar. The cheap smog check should have thrown me off, but I went anyways BC im cheap too. Learned my lesson! This place is dirty and the workers are extremely rude. Owner nice until you pay then all bets are off. Just don’t go

I fully trust the crew at Purrfect Auto on Whitsett. My wife and I have gone there for years and, if they don’t find a problem, they don’t create a problem like so many other auto repair places. I brought in a car thinking it might be the shocks needed replacing and they tested and said that it was not an issue. I can guarantee that other places would have just said that they needed replacing.

Went here recently to have my brakes checked and changed, oil change and tires rotated. The next day I got a flat tire. AAA guy told me that the tire pressure was too low and now the tire is ruined. Seemed like if you rotate a tire then you check the tire pressure. The people were nice here but now I’m out even more money having to buy a new tire. Haven’t brought this to them yet. We will see what they say.

Went here recently for a smog test & certificate since I had to go to a gold star smog test place and there aren’t that many around me here.
They were a bit gruff at first but over time they relaxed and did a great job at a fair price.

I strongly recommend Purrfect Auto on Whitsett. They did a great job on several maintenance needs from a 15 quart oil change in my F250 7.3L PowerStroke turbodiesel to synthetic oil changes and installation of titanium exhaust on my C5 Corvette. Purrfect is honest, reliable, and reasonably priced.

I just got my 97 Honda Civic fixed here and these guys did a fantastic job. The guy Andy that I talked with who fixed my car, was honest and worked quickly. The reason I know he was honest is because I know everything about my car and can fix it myself but I don’t have an engine crane in my garage that I would need to lift it and fix everything that was wrong with it.
After my car was done, the lady who works at the front counter actually picked me up at my house and brought me to the garage to pick up my finished car. Great customer service and they charged about $ 400 less then any other place I brought it to for estimates. I definitely recommend this place!

Simply. dishonest.
I will spare you the long description, and will just say that these guys told me I had to replace an important (and expansive) part, when in fact, it was far from being worn out. And I have been coming here for my oil change for the past 4 years; such a shame, lose a loyal client over a few bucks.

This place was SO OVERLY rude on the phone when I called in about their coupons for a «Tune Up.» I come from a family of mechanics so I’m not a dummy when it comes to cars. Not only was the lady that answered the phone RUDE from the get go, she also basically LIED to me about my car taking a «special» type of Spark Plug thus pretty much VOIDING the coupon. So it looks like they advertise those coupons to get you in the door and then do the old «bait and switch.»
I know FIRST hand mechanic work is NOT easy. and people don’t want to pay for hardly ANYTHING… but there is NEVER a need to be RUDE or IRRITABLE with a customer who is just calling to get information. Sad for them.

This place is crap. I called the moment they opened asking if I could bring my car in for a basic oil change/​check up and the man that answered said ‘yes, no problem please bring it in at 10:30.’ I DOUBLE checked 10:30, I could have brought it in right away, but he said 10:30 was best. I then asked how long it should take and he said 30 min.
Well…I show up at 10:30 and the rude woman that works the front desk tells me it’ll take 2 hours, that I should have brought it in when they opened, and blamed me for being late. When I explained what I was told she reprimanded me saying I should have known better.
I will never bring my service here again and I recommend you don’t either. The customer service is deplorable.

Took my car in for a smog check. They already had another car being tested. Andy, the owner, told me it would be 20 minutes and it was. Service was great and quick.

Took my car in to get a oil change and needed new brakes. The nice thing is he gave me options that fit my budget to get all the works done. Felt like he wanted my business more than he wanted my money. Will take my car back again. Glad to have found a spot I can take my car, it’s hard to find a place you feel you can trust.

I’ve been coming here for roughly 9 years mostly for my Nissan Frontier, but I’ve also taken a few other cars here as well.
If you’re looking for a mechanic shop that gives ya a cuddly hug when ya walk up, this is not the place for you. If you want quality work done right the first time, honest no BS communication and fair prices to top it off… then this is your shop!
(side note — Odd to see these bad reviews about the staff, I’ve always had a good vibe from the team.)
Dependable trustworthy team here and they have great prices. They let you know when something needs to be fixed on your vehicle VS something that’s not urgent and can likely wait a bit if you prefer. Something I value highly in a mechanic. I’ve never had any problems with their work, ever in 9 years. They call me and explain what they’ve found and get my confirmation before proceeding.
I’ve had them do a bunch of work done there: general maintenance & tune ups /​oil changes /​smog checks /​welding work /​radiator, starter, alternator swaps /​random weird fuel problems to troubleshoot… whatever is happening with my vehicle, I trust it with this shop.

I came to Purrfect Auto for a smog test that I needed to have done before registering my car in CA. Long story short, the car had initially failed the smog test. Andy (the main manager there) apologized and even gave me a special discount for when I came back (after getting the car fixed by my usual mechanic) to have it checked again. Honestly, he didn’t have to give me a coupon at all — just did it out of the kindness of his heart. He’s a friendly and honest man, and I couldn’t believe how quickly the smog test was completed the second time around (about 30 minutes).
I will mention, there is a rude woman that works there that answers the phones sometimes, and if you get her — just kill her with kindness. She reacts a little better that way. Overall, Purrfect is an inexpensive (print the smog test certificate out online), efficient and easy place to go. I definitely recommend it and will go back.

Brought my car to this shop in early July and while I can’t say anything bad about how my car was repaired I saw something that other customers should be aware of.
One of the mechanics would get into customer’s cars to move them around from the parking to the service area and he would take his cup of coffee into the customer’s car and smoke a cigarette while inside the car, and he set his coffee cup down on the trunk lid of a nice expensive BMW. Worse though is the same mechanic was moving a car and backed up hitting a large trash can but when he got out he didn’t bother to check the back bumper for damage.
If you own a black Nissan Pathfinder, or gray BMW sedan, or red Chrysler Magnum that was serviced at this shop in the second week of July and wonder where the coffee stains or cigarette smell came from now you know. If you own a silver Toyota Tercel you might want to check your back bumper.
Since each of these shops is independently owned this should not be taken as a good or bad review of any other Purrfect Auto besides the one in Studio City.

I had the clutch fail on a 1969 GMC heavy-​duty pickup truck and I live 3 blocks from this place so I thought I’d roll the dice and give them a shot despite the negative reviews on Unilocal.I used to run a shop back in the day and I didn’t see any conclusive evidence that they were actually a criminal enterprise run by aliens.
So I limped it into the shop late on Monday afternoon and Wednesday morning early they had it all done. Perfect job at a fair price, runs great and is back to work. Andy showed me a couple things that needed to be fixed soon with the shift linkage and that was it.
Honestly, it doesn’t get any better than this and I now have a great shop to use right down the street.
Oh, and I thought the woman at the desk was very professional (and frankly I thought she was kinda cute) so I don’t know what these other people on Unilocal are talking about.

Avoid this place, unless you want your car services by homophobes! I went in for a smog check. I was NOT greeted at all by a smile. The Asian lady who took care of the paperwork apparently must have been having a bad day. God forbid she smile.
Then, as my car was being worked on, I saw the Asian lady with three of the mechanics go over and point to a sticker on the back of my car. (I have an LGBT for Obama sticker on my car.) Unknown to them, I watched as they proceeded to laugh and make derogatory hand gestures at my sticker.
After my car was finished, I confronted the lady, and asked her why they were making fun of my sticker. I asked, «Is it because I’m gay?» She just walked away and didn’t say a thing. Apparently I embarrassed her or she didn’t want to deal with confrontation.
At any rate, please do not support this business. They are insulting, derogatory, homophobic, and intolerant. We need less of this in this world

This place is a smog check and full service auto repair in one. I specialize in just about everything cars performance, to stance, to simple maintenance. One of my customers took her Nissan Xterra here for a smog check. Very strangely, it FAILED a visual on timing. Supposely the timing was set at 32BTC. Anyone that knows cars, it’s physically impossible to have that timing without total engine detonation. After failing the visual, the smog tech requested $ 200 to pass the nissan. The car was then inspected by the mechanic, and my customer was billed an additional $ 50 just to stare at the crank pulley and claim it was off alignment. CRANK PULLEYS ARE SLOTTED, they only fit one way on the crankshaft
My customer than took the car to me for second opinion, I removed the crank pulley, removed the distributor, inspected everything related to timing. Nothing was wrong with it. I than took it to a trustworthy independant test only center and behold, there was nothing wrong with the car. timing was dead on perfect at 15BTC shown clearly with the OBD-​2 real time readings and with the Snap-​On timing gun. Car passed perfectly fine.
What I realized this dishonest smog tech and mechanic did was make use of an OLD timing gun that cannot calibrate and adjust to the modern ignition systems to obtain the inaccurate reading. Smog techs are required to use modern digital timing guns. what the hell are they doing using outdated timing guns?! Plus the OBD-​2 diagnostics already reads the actual timing in real-​time, the use of the gun is only mandatory when the car is pre obd-​2.
Had they not try to cheat my customer with the $ 200 illegal smogging, I wouldn’t be so harsh on this review. Some shops operate dishonestly, this is one of them.

In and out in ~25 minutes.
I got that terrible terrible letter in the mail from the DMV saying I need to renew my stupid registration and on top of that I needed to get a smog check! Pain in the ass.
My mom told me she came here a few months ago for her smog check so I went here.
Service was good, but I don’t really care for the service, just check my smog for a reasonable price and let me leave.
It took roughly 25 minutes for them to finish up and I was set back $ 33 after taxes.
Thats $ 33 that could have been spent on a nice dinner.
I hate you DMV.