Roxy Cleaners

THIS COMPANY SHOULD BE SHUT DOWN!!!
I bought 4 dresses from Tamara here and while I was here, asked for her to alter my black pants. I asked how much, She says n/​c. When I went to pick them up, she couldn’t find them. Now she and other employees are giving me the run around and hang up on me. Tamara lied to me about my pants and about not being at work Sunday. Fact is she took my pants and is claiming her sister took them. When I called today, 1 employee says Tamara was only 1 working Sunday, same employee yells at me and hangs up. Called back and told her that was unprofessional. Again she yells at me and told she can’t deal and hung up. Called back someone else answered and she also, says she couldn’t help me. What the hell!!! I want my pants back!
AFTER READING SEVERAL REVIEWS, APPARENTLY, TAMARA IS A THIEF AND IN MY EXPERIENCE LIED TO ME AND OTHER EMPLOYEES HAVE HUNG UP ON ME. THEY TOOK MY PANTS. I REALLY FEEL LIKE REPORTING THEM. THEY SHOULD BE SHUT DOWN!!!

I’ve been going to this dry cleaners for a few years. I bring my clothes in every couple of months or so. On my last pick up, my husbands shirts had a huge tear on one of the arms. It was 2 shirts total. Same tear same arm. I brought it in to the dry cleaners and showed them the Tears and they said I needed to speak with the manager. The next day I speak with the manager, who was extremely rude wouldn’t even let me finish my sentence. Mgr tells me that because the pick up date was 2 months ago it’s not their fault. They can’t claim responsibility and was very blunt about not being able to do Anything! She didn’t even offer to repair it. Very bad business practice. They not only damaged 2 very expensive shirts but didn’t even offer to repair the situation. There are a million dry cleaners out there and I’ll be taking my business where it’s appreciated and where they don’t damage my clothes. Stay away from this place.

I took a very expensive polo shirt in here and got it back and there were still stains under the arms. I took it back and asked them to clean it again, which they did. This time, it was completely white under the arms — RUINED!
I took it back again and showed them and was told I would get a call from the manager the next day. That call never came. I called two days later. I was again told to expect a call. No call came. I called another two days later. Same drill.
I called today and finally spoke with the idiot who runs this place. She first claimed they didn’t ruin my shirt, that it was me who made the white marks under the arms. I will note that somehow these white marks were only on the outside of the shirt. On the inside it was perfectly normal. So it isn’t as if bleach were mistakenly spilled on the shirt. It was clearly ruined — I have no idea how — by the people trying to clean it.
Finally, after I had to argue with her, she offers me a $ 20 credit. That’s about ¹⁄₅ of the value of the shirt. And not to mention, why would I want to use your services again when you just RUINED MY SHIRT?!!
AVOID AT ALL COSTS!

Absolute scam artists! Over charged me by $ 12 & blatantly refused to remedy the situation.
Bring your business elsewhere. These people have no morals.

Sorry to say these people suck. It’s not hard to launder shirts and iron but they did a crap job. And when you ask for next day service they charge extra because it’s Saturday but don’t tell you. All very shifty and weird. Sorry to say there are a gazillion dry cleaners in this town these guys really don’t deserve to be in business.

I was referred to this place by a neighbor and the lady was nice enough when I dropped off a dress and light cashmere sweater. The dress is worn to a wedding and had some dirt and a few stains and had a small makeup stain on the front of the sweater. The dress came back clean and everything was fine. The sweater on the other hand, the stain was gone but it was washed and dried in the dryer!!! It’s now two sizes too small! So disappointed and sad! It’s a rookie mistake and if I’d wanted it done like that I would have just machine washed it and saved myself $ 15

Roxy Cleaners staff especially the tailor Rosy who does alterations in Chatsworth location provided us with the best level of service throughout many years. Great service!!!

I was a pleasantly surprised first time customer. I dropped off a pretty disgusting and odious vintage dodger bomber jacket covered in black stains, and a white sweater. They gave us 40% off and finished it in 2 days.
I read all the negative reviews on here after I dropped it off, but had a totally different experience.
I picked it up today and it looks like a brand jacket. I’m excited to be able to wear this jacket now.
I’ll def use them again. Service was amazing, quick, and cheap.

WARNING this woman is a liar and a thief and will ruin your clothes. I brought in 3 chanel items 2 blouses came back with missing buttons which are very valuable. The jacket came back with a broken button, I also took in black jeans and they came back faded, I could have washed them better in my machine at home. When confronted she was extremely rude and made ridiculous lies and excuses and did not offer a resolution THE WORST BUSINESS I EVER DEALT WITH. It doesn’t deserve 1 star.

IF YOU WANT YOUR STUFF BACK WITHIN 3 WEEKS DONT COME HERE (plus poor customer service).
I can only speak for a rug item I brought here, not clothing (though I won’t be bringing any here… ever).
I brought a 10×4 rug in for cleaning that had to be sent out to a third party (very common), and they told me I could have it in 5 days.
I came back 6 days later and they said it might be another week, but to call beforehand because the holidays slow the third party down. I was totally understandable.
So I waited another 7 days and was in the neighborhood so I swung by to check again. This time they told me it would be here in a couple more days.
I waited 3 more days and this time I called. Still not back from the third party. Patience wearing thin, I asked for some type of discount on the rug cleaning, as it had already been three weeks. Then SHE WENT OFF ON ME. Mainly about how she «tells all her customers things slow down during the holidays» and how she «remembered telling me that on this transaction because she was the one taking the order.» Trust me. That never happened. She said it’d be back in 5 days. Period.
I’ve worked in customer service for years and this is by far the worst service I’ve ever come encounter with.
Beware…

Have been going every week without complaint and they are very fast.

I’m surprised by the negative reviews. I’ve been going here since 2008 and love them. The people are nice, my clothes are always ready on time, and with the coupon, the prices are good. I just moved to the west side and finding a comparable cleaner has been a challenge. I miss Roxy!

AVOID THIS PLACE UNLESS YOU WANT TO GIVE YOUR CLOTHS AWAY!!! They lost my laundered shirts for 2 weeks ago without contacting me so I made 3 wasted trips to go try to pick it up. I still have nothing and ready to sue them in small claims court. The manager lady is mentally challenged and should go take some basic business classes on how to treat customers as well as run a business. IF YOU WANT YOUR CLOTHS CLEANED AND NEVER RETURNED THIS IS THE PLACE. SHAME ON YOU ROXY CLEANERS

Worst customer service ever. Bad enough to make me create a Unilocal account just to leave a review.
My husband and I went in for the first time to drop off a few items to be cleaned. The lady behind the counter took about five minutes to come over to us, and then was rude and completely unhelpful when she finally did. When we asked about prices she said that it all varies. Well, obviously certain items are more expensive, but she would not even give us a general price range, though she had all of our items right in front of her. She then said that all first time customers get 40% off, which made us feel better.
When we returned a few days later to pick up the items, the same lady was there, but it was someone else, maybe the owner, who was helping us. When she told us the price it was outrageous. It was over $ 70 for 7 items! We asked about the 40% off that we had been promised and she said she knew nothing about it, but that they do give every third item free and that was almost the same. Well, no it was not even close. It ended up being closer to 20% off. She argued with us for a few more minutes (with the same lady who told us about the 40% off watching from the back!) and we finally just paid and left. We will never be back.
Also, the parking lot is a zoo and you have about a 50% chance of getting in an accident if you come here.

AVOID, I usually come here because it’s convenient from work– but just came here twice in 2 days but the seamstress was not here during her scheduled hours and lady at the front was rude and not apologetic– they also lost my drycleaning for 2 weeks without contacting me so I made 2 wasted trips to go try to pick it up

DO NOT patronize this place! i just moved to the neighborhood and found them when I was going to the bank — dropped off two expensive designer items for a simple dry cleaning. Came back the day after the items were supposed to be ready and THEY LOST THEM. Spent 45 minutes watching the clerk poke through other people’s clothes, to no avail. She then takes attitude with me after she said she needed more time to look for them. She said half an hour — and I could not wait that long as they already made me late for work. Called back three hours later, she said she still can’t find anything and ‘maybe it’s at their other location’ (??? no idea how that would possibly happen when I dropped it here). Said she will call back tomorrow — this is stuff I needed for work TODAY and told her as such when I was waiting for her to try and find it.
Then she says, ‘well maybe not tomorrow, it might be a few days’ — WAIT WHAT???
Worst plavce EVER! Who loses the customers’ items? I’ve been dropping things at dry cleaners for about 15 years, in multiple cities, and have never encountered anything like this.
Let’s see what happens… I’m certainly not afraid to sue them.

I bought a 1950 vintage Prom dress with lots of lace and tule off of Etsy. Although the dress was gorgeous, it needed a bit of a facelift. So, I brought it to Roxy Cleaners where I bring all my dry cleaning. Rouzanna, the seamstress/​alterations woman that works there did an amazing job at fixing all the things that needed help with the gown. I was unable to zip up the back of the dress, so she added a piece and created a corset back that I can adjust to whatever size I wish. She added more tule to the inside of the dress to give it more volume, so that I didn’t have to buy an extra slip.
I totally trusted Rouzanna to get the job done. She has helped with several of my alterations and has actually taken another dress and made it into a cute shirt for me.
I can’t say enough about her talent and the great job they do at dry cleaning my clothes.

I went to this place before I read the bad reviews on Unilocal.I wish i read them first. I got suckered in with the coupon on the back of my Ralph’s receipt and it’s convenient location. I needed 2 pairs of pants hemmed for work. Got a quote of when they will be ready. When I went to pick them up, the girl couldn’t find them for 15 mins. She looked everywhere. Finally they were found under a huge pile or clothes waiting to be altered. Sure enough, pins were still in and not touched. I needed them for work so I just took them back. She offered a discount to bring them again. The discount was a good one, so why not. I returned a few days later after I wore them to work and the alterations lady was not there. I was told she had a doctor’s appt and did not come in that day. I came back AGAIN a few days later and apparently she doesn’t work on Sat. I gave up.

Buyer beware! I have come here before, primarily for the convenient location, but never will again.
Long story short, they returned my wife’s dress with several dozen (what appear to be) tears or cuts in the fabric, large very noticeable holes. We did not discover the holes until about a week after picking up the dry cleaning when she went to pull it out of the plastic to wear to work. When I went back to the dry cleaners and presented the dress to them in their wrapping, the woman at the counter’s explanation was «Oh, that is how you brought it in. But we did not clean it because it had all the holes in it.» Dumbfounded, I asked them if they did not clean it, why did they put it in the plastic bag with the other cleaned garments & why does it have their ticket stapled to the dress tag?” She said «that was a mistake, the ‘new girl’ must have put it back in the bag, but it was (torn to shreds) when you brought it in here.» She then tore off their ID tag stapled to the dress tag, and said «I remember it was torn. I can show you on the cameras.» I was in too much disbelief to even ask them why they charged us if, in fact, they did not clean it.
I was hoping, when given the chance, they might try to accept SOME responsibility and do the right thing, but they simply chose to (unbelievably) say that was how we brought it in.
Lesson learned. Buyer beware.

For 35 percent off, no one will beat this place! I used to take my clothes in BH and cost me both arms and legs!!! Its so convenient, dropped off today and pick up thursday! Clean two clothes then the third is free. That’s all!!!