Universal Mail & Business Center

Best mail box place around. Katya and Adam are always extremely helpful and I have always been happy with the service. I drive from Tarzana to SC to get my mail — but it’s the service that has me coming back. The fact that their address is like a physical location (not po) is a plus.

Have been with them since moving from the Laurel Canyon address, way way way back. The owner Stella is not only on top of business wise but an extremely nice woman. The other woman working out front most of the time is a doll! I moved out of the country for a little under a year and they were able to forward all my mail. Received everything!
Love this place!

After Universal Mail & Business changed hands circa 2010, I switched to a different mailbox place nearby and was happy enough there. Then the owner of the nearby place unexpectedly passed away (RIP) and his family closed down the business, so I (and presumably everyone else) had to scramble for a new mailbox place on very short notice. I poked back into Universal, because the location is so very convenient for me, and was thrilled to see that those horrible people who took it over in 2010 are GONE and Stella is back! Woohoo! Moreover, she has an excellent new partner, Katya! Katya is friendly, sharp and always on the ball. Stella is there some of the time but Katya seems to be there all the time and is completely great so I feel confident and secure even when Stella happens not to be there.
So happy to report that Universal Mail and Business center is back to its former glory!

I absolutely love this place!!! I have been with them for the past 6 years not once I had a problem with this place. My mail never gets lost and their just really nice people overall. Even though I have to drive all the way from Glendale to Studio city to check my mail it’s their customers service that I stay with them!

I am handicapped and get such wonderful help when I go to Universal Mail. The staff are experts in all things postal from making things look pretty by using a flower stamp to getting the stuff to its destination in a timely manner. Stella always makes me feel special and appreciated. I highly recommend this business!

Absolutely adore Stella. I shipped a big, heavy package via UPS and UPS made a total mess of things, damaged the package, etc. Stella was a champ — stepped in and went to considerable trouble to sort things out and get the package to its destination. Super responsive, and really truly cared about solving the problem. Will definitely continue to use.

I have been here for years and have to say Stella is amazing. I love her. She runs a great business and also has a heart of gold. She cares about her customers. A brief switch in ownership a year or so ago and the place fell apart. I almost left until I walked in one day and there she was. I almost threw myself in her arms in relief. Thanks Stella. You are amazing!

Through location changes and owner switches we’ve stayed loyal to Universal Mail. The complaints about it being disorganized and mail loss were not unfounded — but that was before Stella returned! This place has made a complete 180 degree change! Stella has never misplaced a package, it’s clean and the staff is responsive and helpful. My husband and I spend a lot of time away from home — so our post box is very important. Stella and her staff have made us feel secure that we’re not missing anything.

New Management! Stella rocks!!!

I’ve had my mailbox here for years — went thru the rough period when the ownership changed. BUT Stella the original owner is back and she’s the best! I’ve never had one problem shipping or receiving packages and I trust her completely!

I have had this mailbox for 10 years. Yes, there have been a few hiccups over the years but the owner is always accommodating. It was taken over for 10 months or so by Mickie and it became a nightmare. Stolen gift cards, mail not received, etc. but Stella is back and it is running smoothly again, thank God! I would highly recommend them for as long as Stella is running it.

Stella deserves a PhD. in psychology as well as all possible stars for her work.
I was headed to another place to have several pieces of beautiful glass packed; but first stopped for breakfast with a friend. We noticed that Universal was across the street and so with a certain amount of fear and trembling (I knew the other place from packing they had done in the past), I showed Stella what I wanted sent to New York. Not only was she reassuring that my precious glass gifts would arrive safely, she was also kind enough to convince me that I did not have to pay extra for overnight shipping. She assured me ever time I displayed doubt/​fear, the pieces would arrive safely.
I have just come home and opened my carefully wrapped package. A neurosurgeon could not have been more careful or delicate. I was so pleased that I e phoned to thank Stella. In our conversation, she told me that she, herself, had been tracking my package and knew that it had arrived today. NOW THAT IS SERVICE ABOVE AND BEYOND.

Stella has been great to us!

DO NOT EVER USE THIS PLACE!!! I had a PMB (Personal Mail Box) here and it was always a nightmare. Everything from the lock on my box not working to the rude idiot people behind the desk made this the worst business experience I’ve ever had. The little Thai lady is a complete retard and the other old bitch running the store is totally rude and doesn’t know the first thing about customer service. They started sending out emails everyday with the wrong messages stating that I had mail when in fact I didn’t and they lost a few checks that were sent to me. They wanted to charge me $ 20 plus shipping to hold and forward my mail after I was there for over 6 months. They marked up stamps 60% !!! I hate this place and you will too. Go ANYWHERE ELSE!

I have the same problem as others. Missing mail (my kids birthday and Christmas cards). Missing 2 netflix movies (in a month — they cancelled my membership). My niece ismissing her screener movies. I had a box delivered on Friday… went to get it tuesday about 10 minutes before closing and the lady said there was no box. I came back in with the delivery confirmation and told them to find it. At the same time, another worker was on the phone with a customer saying she could not locate a package and to call back when the package guys were there (why wasn’t there one there at closing). I call the next morning and Micki says… oh UPS came late after you left and delivered it. I called her bullshit because when I tracked it online, delivery was Friday. They have really gone to shit. I’m all about going after them!

I agree, it went completely downhill with the new owners. I ordered a package from Amazon and the tracking number said it had been delivered. Three days later, nothing in my box. So I called Amazon and they replaced it. I got it, plus the original package. My gain and Amazon’s loss, but what is so hard about putting mail in the boxes? Plus, is it my imagination, or did PO box rates go up with the new change in ownership?
Mark

This place seriously looks like a bomb went off in it!
It’s cluttered, it’s messy, it’s unorganized and it’s a total mess and I would lose my mind if I worked here, BUT, they don’t seem to mind it and they are always there to help me with any shipping need I have and are reasonably priced and totally friendly.
It’s definitely one of those «don’t judge a store by it’s covers of crap everywhere,» because if I had, I never would have found a reliable shipping place so close to my house. Good stuff!