Willett Travel, A Frosch Company

I found Sandy at Willett Travel as I was just about to book a trip to Australia with someone at another agency who was supposed to be an «expert» on the country. Something did not seem right, and I remembered that a business colleague mentioned that his wife was a travel agent. I have been working with Sandy ever since.
She is on top of every detail. No matter where we are in the world, I never worry about a driver or tour guide not showing up, because I know she follows up tenaciously. She has also traveled extensively, so can give you her firsthand thoughts about the merits of different places. Because she has worked with so many tour companies, she can compare and contrast the tours they offer. She has spent a lot of time with me helping to decide where to go on our next trip.
I highly recommend her.

Booked my trip to Fiji thanks to Tama over at Willett I feel like a geico commercial I just saved a bunch of money I really could not have done it my self. As I’m packing my bags ill think of you as I’m boarding my plane ill think of you. As I’m checking in to inter continental ill think of you. While I’m relaxing I will probably forget about you. But you understand why. Thanks guys

Have used Willett a few times over the years, different agents each time, because they have an expert for every place you could possibly want to go! They have planned a Vegas trip for New Years, a trip to Europe and even an African Safari.
Most recently I just needed help getting to the East Coast at the last minute and they totally came through for me! Phew, thanks guys!

My experience with Willett Travel dates back 15 years. I was a producers assistant in the late 90’s and I worked with an amazing travel agent by the name of Brian at Willett. At the time my boss and his wife traveled overseas numerous times a year and Brian always took care of everything when I had to make travel arrangements for them. My boss was a great guy but he always wanted exactly what he wanted and Brian always came through. Then when I myself became a producer Brian again made all my travel arrangements around the world. He was always so kind and extremely efficient and knowledgeable. As of the last 8 years I have become primarily a stay at home Mom with a part time business. I do not travel nearly as much as I use to for my business (by choice because I want to be home now) but I did need to call upon Willett Travel 2 months on an emergency situation. I know Tama the owner of Willett personally because Willett Travel has been donating to my daughters public school for the last 2 years. I called her letting her know that my mother in law was very ill and I had to get my husband on a flight to Sydney, Australia asap. Right away she introduced me to agent Jodie Weber (who is an Aussie). Jodie was very compassionate and extremely knowledgeable and informative. She took care of booking my husband’s tickets in a very timely and efficient manner. It was great having her to help us during a very difficult time for my family.
I look forward to calling Jodie for many other future travels plans! Thank you Tama, Jodie and the Willett Travel family

my husband planned a surprise vacation for us. It was my Christmas gift.
He was taking us to Machu Picchu and the amazon jungle. He told me he planned it with a «Peru/​Amazon» expert. The «experts» name was Liz.

Please keep in mind that I am currently pregnant and we are traveling with an 8 year old who is deadly allergic to nuts. Liz took note of this allergy and was suppose to make everyone aware of the allergy. We were to leave during spring break. So when my husband gave us our Christmas gift I had asked if we needed any shots. I had known nothing about south america but it sounded like an exotic place that one may need shots. So he asked the «expert». Her answer was no. I didnt research it any further. This woman supposedly just does these Machu Picchu vacations so we took her word for it.
2 weeks before we were supposed to leave she calls my husband to tell him that the rafting excursion he had booked our son was too young for. So she changed it to a city tour with lunch. I was bummed. We were looking forward to it but oh well. Aftertall I am pregnant and maybe rafting wasnt the best idea. Lets continue.
We landed in Lima at close to 1am. We were supposed to stay in the Ramada Inn across the street because we had another plane to catch early the next morning. When we got to the Ramada we waited at the front desk while the nice gentlemen tried to figure out the problem. It turns out our reservation for the Ramada was cancelled by our travel agent and we were to stay in the Double Tree in Miraflores. So we were driven over 30 minutes to the other hotel. Our son fell asleep in the car. By the time we got to our new hotel we had LESS THAN 3 HOURS to sleep before we had to be picked up for our morning flight. I was pregnant, exhausted and rightfully angry. However I was going to mark it up as a mistake. Let continue:
The next day we arrived in Puerto Maldonado. We were picked up and taken to our lodge. It was gorgeous! We starting talking to the other English speaking travelers. EVERYONE we had spoken to had gotten Yellow Fever shots, malaria pills and some other vacination. Their travel agent advised them that shots may be needed and to contact the travel clinic. Huh. We hadnt done travel like this before so we had no idea. We had taken Liz the experts word for it. So we wore long sleeve shirts and long pants and prayed in the heat to try and prevent these diseases. Aside from shots we discussed Machu Picchu with the other guests. Everybody traveling to Peru is going to be going there. I told Liliana (nice lady from Lima) that I was looking forward to climbing to the top of Machu Picchu. She said do you have tickets? I was confused. I said yes, you mean to go to Machu Picchu? and she replied no to go to the top. Its a seperate ticket. I had no idea and was in a panic. We were going to be going to Macchu Pichu the next day. The lady was nice enough to call our Peru travel contact for us. She asked to speak with me. I got on the phone and she said Im so sorry Mrs JOhnston. We only just received your itinerary the other day and we purchased your entrance to Macchu Picchu but not to the top. Im afraid we needed advance notice of this and now the tickets are sold out. Also we are sorry about the mix-​up at the airport. like i said, we just received your itinerary. We would have never put you at a hotel 40 minutes away in the middle of the night. Ill contact the California office to see whats been going on.
In addition to those things NOBODY WAS MADE AWARE OF MY SONS DEADLY ALLERGY. Not the planes, hotels… NOBODY. We dont speak Spanish so it was hard to communicate with the people. My son nearly died in the Amazon jungle because of it.
So our 9 day vacation cost us close to $ 11K, almost our sons life and I didnt even get to climb to the top of Macchu Pichu. This expert didnt know what she was doing. I was exhausted. I didnt get the vacation I wanted… It was just a terrible experience.
I didnt have Liz’s email address. I would email my mother to email Willett and Liz to tell them the horror stories of our vacation. Liz nor anyone from Willett contacted us to apologize or offer us anything. It was a terrible experience. If you are going to Peru I suggest you contact Liliana Gordillo Alvaro
LEGA JOURNEYS
4 336 ²⁴¹⁄₉₉₈ 035 809
Skype: LegaJourneys
That was the lady we met at the lodge and who tried to help us get the macchu picchu tickets figured out. She was traveling solo to all different lodges in the area so she could give actual recommendations to her clie

What an awesome Travel Agency Willett Travel is! The staff are so knowledgeable & the environment is warm & welcoming! Catering to those who want to really experience world travel! I highly recommend this established & reputable agency that has specialists from every corner of the globe, from South America to Europe to Asia to the beauty of Oprah’s recent fabulous trip Down Under! You won’t be sorry! I find it amazing!