Sweet Kiwi Frozen Yogurt

Wow, how does this place stay in business?! I went antiquing in Sturbridge and thought it would be such a delight to grab something cold on a hot summer day. Pulling in the parking lot we were a little shocked by the appearance, but could look past it because it’s frozen yogurt and we thought how could you possibly go wrong with frozen yogurt.
4 of the 12 flavored were out of order, and to top it off another machine (2 flavors) was being cleaned, for a total of 6. Ok so 6 flavors to choose from– not too bad but of course not what I was expecting. We looked past this and continued to to toppings bar… Toppings bar was in desperate need to be refilled. We both looked at each other and said loud enough for the cashier, who was playing on her phone, to hear. Apparently words with friends or Facebook was more important than customer service. The fruit, what little amount there was, looked too aweful– soggy, not fresh, and our guess was that it had been sitting there all day. Most of the chocolate candy toppings also needed to be changed desperately. It had molded together enough so you couldn’t take a helping without grabbing the entire bowl.
Finally we got to the register and the credit card was declined. We noticed this happened to two more customers– maybe their credit card processor needed to be updated. We paid cash and went to sit down. After observing the messy eating area it was obvious we weren’t going to be dining inside. We decided to sit outside due to the deplorable conditions. We sat on benches.
C’mon management, I would love to come back, but it doesn’t look like that will be happening unless your staff is more attentive, you stock and keep track of the frozen yogurt and toppings, and create a better experience for your customers. Maybe a facelift to the outside would surely help business, too. That bush in front of the doors is a weed… And we’d feel a lot better if you took better care of your customers and business.

Some people shouldn’t own businesses, and here is the perfect example. The parking lot is full of weeds, the planters are full of weeds and never had plants planted this year, there is a weed in front of the door that is literally 5 feet high. The place look abandoned.
Yet, we ventured in… The place has good bones, stone counters, nice equipment, new chairs and tables, electronic menu board… But it stops there. Half of the yogurt machines were broken, toppings were half empty…
The girl at the register was in another planet, painting Henna Tattoos on her arms as she ring us up…
This place should have been packed its 90 degrees on a Sunday afternoon… Yet it was not… It’s sad $ 2 – 300 worth of plants and a quick spray of roundup, combined with an owner who cares would translate into 10s of thousands of dollars of profits…
Well good luck to the next owner… This one is a failure

Solid flavors, reasonable prices, huge place and nice staff. Wish there was a better variety of toppings, but still satisfied with selection.

I like this approach to selling frozen yogurt… dispense your own and pay by the ounce. Good variety of everything from flavors to toppings and I like putting my own syrup on. Only problem is that it can get expensive. After the first time you have a better shot at taking a reasonable number of ounces. The calories are reasonably low and you can take a moderate portion if you want to keep your calories down. I felt that the flavors were many and the quality was good. No matter how well anyplace does, some picky jerk will always knock it, but believe me the quality is just fine.

I was in the area visiting Old Sturbridge Village and decided to drop in sweet kiwi for some yogurt. Holy cow this place is huge and roomy! Bigger than their Webster location. Definitely this place can host birthday parties, baby showers etc. This place is clean and staffs are friendly. Off of 84 on a high traffic road.
Since I’ve tasted their yogurts at the Webster location I knew their yogurt wouldn’t be disappointing and it wasn’t! I went for their pineapple and count flavor tasted just like piña colada. Yummy! Definitely worth the trip out!!!

I’m really not a big fan of frozen yogurt, but this place got me coming back for more after I’ve tried their frozen yogurt. Their cheesecake yogurt was definitely my favorite out of all! The texture of each yogurt is absolutely amazing. Their not too sweet and yet not too sour. All the frozen yogurt places that I’ve tried around here taste like bad frozen ice, but at Sweet Kiwi’s all the yogurt here is soft and smooth. I normally would have to travel all the way to Boston for Pinkberry’s froyo because their froyo is indescribable (another froyo place that you have to try by the way) and never did I thought I would actually find a place that taste better than Pinkberry. Sweet Kiwi definitely prove me wrong and of course the staff is wicked friendly and welcoming!

Do not go here. Literally 12 toppings out of thirty they offer and half of those were flavored tapioca balls you’d find in bubble tea. Overpriced. Tart. No variety im syrups, only hot fudge. You can’t stop eating it bc on one hand you feel guilty for all the money you spent and on the other hand you wanna satisfy your sweet tooth

Went with 4 kids and 2 adults to give them a try. Selection of ice cream is good, but the price is way out there. Not someplace we will frequent often maybe once a summer, otherwise we are sticking with our local ice cream truck. Quality ice cream and way more affordable and they deliver.

LOVE going here for a healthy snack after dinner. Resonable prices and clean. Could use a bit more decoration and atmosphere though… who cares? The girls at the register could use a bit of a manners lesson. I was scolded for suggesting that my name be entered into their frequent customer database through my phone number. This way I don’t lose yet another of the many key fabs out there. «Oh yea, right.» Then maybe tell the other ones to ask if we are frequent customers so they can look up the number… besides the teenage ignorance and poor behavior, I love the place.