Affordable Tree Care, LLC

I would have given 5 stars for the work done. Cleaned up well. However, the office and owner are truly the rudest and most offensive unprofessional people I have ever dealt with.
When I mailed in the confirmation to accept the estimate, it stated, payment must be received the day services are rendered. I was fairly sure I would not be able to take off work to be there for the removal of the tree; therefore, I mailed the check with the work confirmation. They came and removed the tree but never cash the check.
A week after the tree was removed, I received a invoice with a balance due of $ 263.75. My husband called their office and explained that we mailed the check with the confirmation to have the work done. The girl stated that she «may have thrown it out». So I called the office asking for a $ 30 credit because their office lost my check and I am being charged by my bank a stop payment fee of $ 30.
The girl then told me that people try to get their bill reduced by lying all the time and said that I was probably just trying to get my bill reduced. I explained that I could provide a copy of my bank statement with the fee for the stop payment, which will prove that I am not lying. And then she said that I probably never sent the check because there is no proof that I sent the check. I also told her I could send a picture of copy of the «carbon copy of the check». And she continued to tell me that customers are always lying to them. I am highly offended that the office girl would speak to me like that. Additionally, she said she would ask the owner if a credit could be provided. And I asked her if she could have the owner call me if he a credit would not be granted and with attitude she said «we’ll see». The childishness I encountered on the phone with this company is unbelievable.
I emailed the the company’s e-​mail on their website and recieved a response containing lies, refusing a credit and stating «If we do not receive complete payment by Tuesday September 13^th then we will have not choice but to escalate things to the next level which would be a shame for both of us.» This statement was totally unnecessary. I never expressed in the slightest that I would not pay for the services. I also need to add that Sept 13 is a Saturday and this email took place on Sept 18 so they needs to take a better look at the calendar.
Furthermore, the the owner and office girls I have spoken with or emailed keep insisting that I give them my credit card and that I do not need to put a stop payment on the check that they lost, which is a huge red flag to me.