Walmart Supercenter

Worst place ever.
I stopped in last weekend to return an item I bought online. Even with a receipt, it took them three managers to figure out how to refund my purchase. The first manager who tried basically threw up his hands and walked away from me.
Poor customer service, untrained employees. I plan to avoid this store at every opportunity and spend my disposable income elsewhere.

Even by Wal-​Mart standards this store is horrible. Never enough checkers.

Although there are only two stars here, I’m not really faulting this Walmart. Mostly I’m just LIVID and need to rant. I spent the last half-​hour in a checkout line here. Yes, I could have changed lines, but I was rendered speechless and paralyzed by the train wreck in front of me. Some lady with at least 50 items went through each and every one showing the hapless cashier how some other store in the area had it for a few pennies cheaper, and calling out Walmart’s price-​matching policy. She had half a dozen different store flyers with her. Several times the clerk had to call in the floor manager to get a ruling. She also had coupons for items she didn’t buy (had to check all her bags to make sure), and a few in her purse that she forgot to give the cashier before her total was rang up. This lady never once cast a glance at the long line behind her or showed any apology for taking such a long time checking out. Shouldn’t Walmart have a devoted checkout line for those with orders that might take ages to handle? I totally understand the need to look for deals and coupons. I do that myself. But to haggle about each and every item while searching for each one in its own store insert, knowing that there are others in line behind you is a special kind of insensitive on this customer’s part. How about big signs saying «Special Orders Only Checked Out On Line #10» for price-​matching items, lots of coupons, or any of the other times when checking out might take extra time? Sheeeesh! Time to put my feet up and have a little wine.

I have to admit I spend a lot of money at Walmart and have been to many of them. This location is the absolute worst when it comes to customer service. If I could issue negative stars, they would get a 5 in that. I called from another store to have an item held, drove all the way out there to find the item was not there and no one knew anything about it. Fitting room attendants were clueless, sent me to Customer Service. CS — clueless told me they could not help me. I asked to speak to the person who held the item, she was on break and they could not disturb her. REALLY??? When I asked if they could just ask her where she put it I was told they can not bother someone when they are on their break and I would have to wait 25 minutes for her to return. I don’t think so! I asked to speak with a manager, she was to be up in a couple of minutes… 10 minutes pass, I ask them to recall her, she stated «take a message, I’m busy» You have got to be kidding me!!! I’m standing there after driving 30 minutes to get there to pick up an item that was being held, that no one seems to know anything about and my options are to leave a message for a manager or to wait for 25 minutes for 1 person to come back from lunch. Needless to say, I was livid. I was surrounded by «workers» and I say that in quotes because all they did is stand around talking. How do you get this job? I want to sign up! Stand around, talk, not help anyone and give people the run around, knowing your manager don’t care either — WOW!!!
So I ended up waiting for the person I spoke to on the phone. I didn’t drive all the way out there to give up that easy. She stated she put the item aside and that they even had two of them but mysteriously they both evaporated, even with my name on it. The manager still refused to talk to me, she did not feel I was worth her time.
I was told by this worker that they do not train there, she stated they are self trained and proceed to bash the other workers and management and said I should call corporate — that’s employee loyalty for ya!
Contacting corporate is what I am doing — this has not ended.
Do not come to this location looking for any type of customer service, you will not see it.