P.C. Richard & Son

I went in to purchase a 4pc kitchen as well as a washer and dryer. Their prices were equal to the big box home stores, but they were unable to match the price after Lowes’ 10% off coupon (change of address from USPS coupon) and 5% credit card offer.
I will give them credit for really trying, but we could not get the savings to match Lowes.

So, I can only comment on the excellent service that my wife and I were provided by Bobby…
From the instant that I asked him for help, he was just that, extremely helpful, as well as knowledgeable and not pushy whatsoever. He had intelligent answers and was engaged.
At no time did he pull the typical «sales guy» crap. None of the, «if you buy today, you get a free oil change».
He was even able to match local pricing that I showed him on my smartphone.
I can honestly say that I’ll never shop for appliances anywhere else.

Awful service with an attitude.
I was looking for a specific refrigerator that I found on their website. When I called the store to see if they had it on display or in stock, I was rudely cut off with «what’s the model number?». I replied that I didn’t know and gave the make and model again. I was put on hold for 8 minutes and when they got back on the phone they again asked for the model number, to which I said «I thought they were looking that up». I was put on hold again for an extended amount if time, during which I used my phone to look at their site and found the model number in about one minute. I hang up and call back, and speak to another associate who said they «were looking through books for the model number». What? That’s ridiculous. I finally spoke to the manager who was nice and reduced the price a little. I said I would be in later that afternoon. Before going in to buy the fridge I had to call and confirm when they would be able to deliver. I was put hold again for several minutes and then asked if I could be called right back, I said «sure» and gave my number. After 20 minutes of waiting for a call back, I called again and got another associate to look it up– which only took a minute. So I was ready to go buy the fridge at which point I was informed that they don’t except checks.
Well sears excepted my check and was nothing but courteous and helpful. I will never go to PC Richard again.

My husband and I have purchased a number of major appliances and small electronics over the years and always picked up the longest extended warranty available, no up-​sale needed. However this last time left us with a bad taste in our mouths and a hole in our kitchen.
We went into the store looking for a new fridge, side by side doors, water dispenser and a height restriction. My mom offered to buy us a new one, we just had to let her know how much so we really were just browsing to get an idea of cost and then come back within a day or two, we told the sales person this multiple times. He kept suggesting we open a store card to pay for our purchase. We told him we had a store card already with a rather large line, but since we weren’t the ones paying for it, we didn’t want to use it. We found one we liked, so we tried to get an idea of the cost with the longest warranty they had and with/​without the installation costs for the water line.
Suddenly they only had 11 in stock and «they might sell out because it was a holiday weekend» (the one we were looking at wasn’t even in the flyer for their sale, nor was it even on sale). So they NEEDED a deposit. We didn’t really have the extra to give at the time, because they wanted 10% ($ 150). Then it was $ 100. Then it was «you can open a store card and pay the whole thing today!» At this point my husband was getting pretty angry at the salesperson and the sales manager for double teaming him. The salesperson brought up opening a store card AGAIN, not listening to us when we said we DID NOT want to use it. Finally they said we can take $ 50 as a deposit.
I went back in 3 days to pay for the fridge plus 10 year warranty. I didn’t really trust their delivery crew to be able to cut into my plumbing and run a line from my basement to the kitchen so we hired a licensed plumber to do the work, the price was comparable. Fast forward to delivery day, the crew brings in the fridge, starts getting it set up and moves the old one to our basement since we were keeping it. While they are getting things moved in the basement, I inspect the new fridge. In the inside of the fridge cabinet, in the top right corner in the back there are a series of puncture marks, all the way through the cabinet wall. They tried to tell me I purchased a floor model, I told them I didn’t and if that’s what their receipt said then the salesperson lied. So I refused the delivery, they wheeled it back out, damaging the front screen door at some point in the process. When they called in to dispatch we had to talk to the person on the other end, with a bit of an attitude she asked if we wanted money off or send a new one. I said that since I paid for undamaged merchandise, I wanted a new one. They set up delivery the next day.
The next day they showed up late to their huge 5 hour «window». They start bringing it off the truck and reveal a huge scratch/​dent on the side. Since it was not sliding between cabinets on both sides, that was going to be out there for everyone to see. He asked if we wanted money off I told him no, he can load it back on the truck, I was going back to the store to get my money back.
The salesperson and another sales manager called shortly after to try an rectify the situation saying «they had never heard of this happening» and offering us to come to the warehouse to pick out one we wanted. No, I should have never receive damaged merchandise, items should be inspected by their warehouse crew prior to loading for the day’s deliveries.
So between the dreaded «typical» pushy salesman and sending damaged merchandise not once, but twice, we will be shopping elsewhere.