Rachel Leggett, LMT

Website down. Did not reopen in January 2016. No further information available.

Rachel is a very good massage therapist but unfortunately a poor businesswoman. I have a sad history of many cancellations & no-​shows (rarely for good reason), and all around lousy communications same as others. I don’t think she has bad intentions, but is simply rather short on common sense. Rather than reopening in her own place, I think what she really needs to do is go work at some day spa or other group practice where she can focus on what she does best, and someone else is taking care of all the scheduling and communications. (But she would need to work out a way to deal with the issue of outstanding packages.)

Beware of this scam artist! I too bought a Groupon and the Groupon code was requested when I went to schedule an appointment. She canceled my appointment the night before (funny how they require 24 hours notice to cancel, but won’t give you that same courtesy when they cancel), but she cashed in my Groupon anyway! Attempts to contact her to reschedule have been unsuccessful. So she stole my money and never provided a service. I’ve reported her to Groupon but they seem to already be aware of this scammer. She should be banned from operating anywhere.

Rachel bailed on all her clients! Two months prior I sent her an email requesting a refund she explained her no refund policy-​I would think thats IF I decided not to come back but would not be IF she closed! She did teach me one think NEVER to buy packages from anyone ever again

BUYER BEWARE! Appointments are not being kept. She either cancels or simply does not show up. Follow-​up texts are not returned. As of this writing, the cell# she says to use for scheduling, when called, says she is ‘not accepting calls’. Here is the cell# from the website to call 774 578 5391. Check it out yourself. I have several prepaid sessions scheduled over the coming weeks and I highly doubt they will be kept. Will update the review if this turns out not to be case but expect to be pursuing through small claims. The sad part is I had a couple of sessions and they were great. This major issue is the lack of professionalism, poor communications and total lack of respect for her clients.
Update: 8÷12÷2105 — There is a note from the building management company that Rachel is no longer doing business at this address and has no forwarding or contact information. The alternate cell# she gave me no longer accepts text messages. They get returned. Emails to he also get bounced back due to exceeding space limitations. If you purchased a package via PayPal I suggest you raise a Non-​Delivery complaint with them. You have 185 days from date of purchase to issue a complaint. You should get a full refund in about 2 weeks as I doubt she will respond to Paypal regarding the issue. If you paid thru a CC, I would call your CC company to see what options you have. Good Luck

I bought a Groupon for a massage and was cancelled on the morning of my scheduled massage. I was then told that could rebook, but that the next appointment was available for another two months. I managed to find an available appointment using their online booking system, but was told two days after that that that time was actually filled. I never actually received a massage because this woman is unprofessional, is currently the only woman working in her office (all of her «clients» received a long rambling email as to why she had to fire her other therapist and why only she will be responsible for services from now on) and yet she still sells Groupons for her services when she knows she can’t meet the demand.

On two occasions I have booked a massage — using a Groupon — and on two occasions she has not showed up – office was locked. This woman lacks any degree of professionalism. she has sent several letters to current and future customers — running on about her personal problems; how she let go her staff. .. Very inappropriate for a medical professional. Save yourself the time and aggravation — do not trust your time or your physical self with this woman.

In reference to your response, Rachel, it’s very interesting that when I booked on line, in late April after you cancelled my first appointment, there was no indication that you were only taking bookings by phone. And, apparently the number that you list on the website you now claim is non working. Funny– I got a message with the option of leaving a voicemail that clearly stated it was your business. Again, if you have all these barriers to new people using your service, it doesn’t really matter how good you are. I did get a refund on the groupon, and have no interest in attempting to rebook.

Wish I had read these reviews sooner. I purchased an Amazon Local voucher. I booked an appointment and got an e-​mail at 11:00 P.M. the night before changing the appt. I did not read the e-​mail which she could have figured out since I did not respond to it. No phone call, no text. As Mike A. said, these things happen so I scheduled another appt. Again, no show, no call, no e-​mail, no text. I have wasted two trips to Sudbury, two mornings, lots of gas. Amazon Local very kindly refunded my voucher.

This place is lacking in customer service. I purchased a Groupon as a gift for my husband, and BOTH times we tried to schedule a massage, they cancelled! AND they only did so by email– no call despite the promise they would call us in their email. The email was riddled with grammatical errors which is not only unprofessional but makes me assume she had the beer flu from Friday night since she could never make the Saturday appointments. Seems they can’t be bothered with customers that are using any promotional discounts. Glad they are so dedicated to building their client list…*sarcasm*. I will NEVER suggest them to anyone, and I have requested a refund from Groupon. I am hoping Groupon refuses to be affiliated with this disgusting excuse of a business.

I purchased a voucher on Amazon Local and booked an appointment online. The next day they send me an email saying that the booking was rejected because they wanted to save the time slot for regular customers. Like several other reviewers said, they do not have their customer relations act together. Amazon was great & gave me an immediate refund.

Going to increase my rating by 1 star because the owner did contact me and offer a free redo. I most likely will not take her up on this but I did appreciate the professional response and desire to rectify the situation! It does show they care about their clients.

I am a fitness instructor who teaches 30 classes a week and trains at high intensity regularly. I am constantly sore. I need to get massages on a regular basis and so jumped at the Living Social offer for Rachel Leggett, LMT. I used to belong to Massage Envy because of the price but found the massages to leave me wanting. I have also paid full price at other very nice locations, and they have been satisfying, but expensive. I had my doubts about RL given the reviews here, but thought, for the price, it couldn’t be worse than Massage Envy.
I arrived on time and Kathi greeted me. I wondered when she shook my hand whether her small hands would have the strength to work on my very sore, very tight muscles. She gave me the wrong form to fill out and my doubts deepened, but it all ended as soon as I was laying on the table and she placed her fingers on my forehead.
I am not an expert on massage technique, but I’ve had several since I took a massage therapy workshop in the 1980s so I know a good massage when I’ve received one. I loved that we started face up. By starting on my face and head Kathy instantly relaxed me so I could loosen up for the rest of the massage. Kathy worked her way around, giving special attention to my shoulder and wrist which were having trouble from the intense training I was putting myself through. Most massage therapists are so focused on getting around the whole body that they don’t give enough time to the sore spots. Kathy managed to get in a whole body massage with particular attention to my trouble areas. Her little hands were definitely strong enough to work through my very tight shoulders and she got deep into the space behind the shoulder blades where I can never get enough release. I wondered if she didn’t get tired from working so intensely on my body, but she explained that she loves what she does, that her satisfaction comes from making people feel better. And I did feel better after her massage!
I have gone twice, both times been very satisfied and have purchased a pack at regular price so I can keep going. I recommend Kathy to anyone who has areas that need particular attention and who want to feel relaxed, rejuvenated, and, most importantly, healed.

Had a Groupon or something similar. Made an appointment for a Saturday afternoon. I was taken on time and had a very relaxing massage. Christina did exactly what I asked her to do. Will be back.

Got a LivingSocial deal. Tried scheduling a massage twice. They cancelled on me both times. Got the LivingSocial refunded.

Very unprofessional.
I purchased a Groupon for this business in February after checking with the owner that the coupon would be good for either of the LMTs, as at the time only the owner was mentioned in the Groupon deal. I scheduled the first online with Kathie, who gave an okay massage. I scheduled with Rachel on four occasions. I’ve still never met her. The first was canceled two weeks ahead of time, but the next two, two weeks apart, were canceled by Rachel with less than three hours notice because the LMT had car troubles. Hey, things happen, but please note that according to their policy, THEY require 24 hours notice for cancellation or the Groupon is marked as used. I thought it was peculiar that one of the emails from Rachel referred to herself in the third person («Therapist is having car troubles» not «I have car troubles»). I rebooked yet again, and when I got there, surprise! Kathie was the LMT. Their policy states that the same client has to use all three of the visits, no substitutions. I was not notified of the change or any option to reschedule beforehand; Kathie tried to give me the impression that Rachel had something come up so had her cover for my convenience. I had wanted to use the multi-​visit Groupon to see which therapist I preferred. It certainly wasn’t Rachel, who gave me major attitude about trying to schedule a Groupon massage with her. I had the distinct impression that Kathie did all the Groupon massages. That’s fine, as long as sRachel is upfront about it from the start, or even emails out (or announces on her website) if that’s the «new» policy. I could have scheduled car maintenance, etc., if I had known in advance those three days she had no intention of showing. Perhaps this has changed since March.
Groupon was kind enough to refund one third of the three-​visit voucher fee.