Sleepy’s

It doesn’t surprise me that Sleepys has the horrible reviews that it does. After an incredibly frustrating experience of getting 2 defective pillows replaced under warranty (yet to receive said pillows), I finally resorted to writing the Unilocal review previously posted. I received a response from customer service THE SAME DAY as posting the review, which is interesting, since I have failed to get any follow up from the district manager, Matt Cole, the Sudbury store representatives or the phone customer service. Today a customer service representative contacted me, who was friendly, however, I still find it completely unacceptable that after the frustration that I have been through, that the blame is laid firmly on the manufacturer. She attempted to get my buy in, telling me that their customer service representative, Alex, had in fact reached out to the manufacturer on my behalf and had followed up… Alex promised to call me back — he did not, neither did any other representative of Sleepys who promised to follow up with me. I may have at least expected some form of compensation, perhaps a store credit, or giving me the option of picking up 2 pillows in the store in the interim until our replacements finally arrive, but nothing of the sort. As a customer, this has been one of the worst retail customer service experiences I have ever had. Sleepys is very eager to sell products and make empty promises of their «fantastic customer service», however, in reality once you’ve signed the dotted line, they seem to care less about customer satisfaction or service. Shocking to say the least…