Suffield Veterinary Hospital

We’ve used Suffield Vet since moving here 5 years ago and I wouldn’t go anywhere else. Our dogs receive the best care here. The vets and techs are always available to answer questions. I can’t say enough about the empathy and care we received when it was time to say goodbye to my old dog.

I love Suffield Vet! I wouldn’t trust anyone else with my little girl. All of the technicians and doctors are always very sweet, and they take such good care of my pup. It’s a really nice facility, easy to get to, and They always seem to be right on time! The receptionists are OK. One of the girls (with the long dark brown hair) is not very friendly. My roommate has also had issues with this girl being rude to her as well. I always prefer to deal with Erin or the older lady. They’re always very pleasant!

Our chocolate lab was having some issues with diarrhea. It had been going on for a few weeks. Nothing extreme, just loose stool with her regular movment… twice a day. We called the office and asked for an appointment. You call and speak with a receptionist. I’m not sure if this person is a vet tech or a student in veternary medicine? But they gave us advice to cut back on her mix of dry and canned food and/​or to try just moistening the dry food with water as it could be her teeth. Now, we had started this mix recently because she had gotten finicky about eating her regular dry food. We didn’t insist on an appointment, but should have. After a few more days, we did call back and scheduled an appointment for a week later. (That was all that was available unless we wanted to just do a drop off and come back later for her.) Anyway… after a little while trying this, we again called back and the suggestion was to try the bland diet. Boil some ground beef and mix with rice. Unfortunately, she continued to get worse and idk. two days later? we had to do a drop off visit for her. They did testing, xray and labs… as well as gave subcutaneous fluids. She was discharged with antibiotics, a probiotic, instructions to give omeprezole, and increase her feeds considerably as she had lost weight. The vet said to feed her 2.5 cups of food. The instructions on the discharge sheet were… incomplete…and she was feed quite a large dinner. =(
Later that night we had to take our beloved family member to the emergency vet hospital in Windsor Ct. By the next day, despite more tests and treatment we had to put her down. The Hospital in Windsor repeatedly assured us they were in contact with Suffield about our pet and her condition, as well as her demise.
Imagine our painful surprise when four days after her passing, we get a phone call to remind us that she has an appointment the next day at Suffield.
We got a beautiful card with a handwritten and very thoughtful message from Dr Mizlowski at the Windsor Vet Hospital. Only a painful reminder and an Oh… sorry from the Vet tech at Suffield. My boyfriend has been too sad and broken to call and complain to Suffield.
I don’t believe that her loss was preventable or caused by Suffield Vet. However, I believe that they lack consideration and customer service skills, as well as someone that can operate control over the office. Needless to say, we will be finding a new vet for the soon new addition to our family and I cannot recommend Suffield Vet, any longer