Massage Envy – Harbour View

My parents have a membership and they love this place. They love Josh and Amber. The receptions were very nice. The place was very clean and relaxing. My mom and I got massages together and they were very accommodating. We like deep tissue and they did a great job. My mom practically fell asleep!

Called to cancel my membership just before I left on deployment. They refused to cancel me without a cancellation form. I’m sorry, but I’m not taking time away from my family on my last day at home to come fill out your unnnecessary form. Forcing someone to come to your office when they want to cancel is a gimic. This could easily be done online or over the phone. It’s a good thing I left my wife with a power of attorney. Will not be renewing my membership when I return. One star for continued poor customer service.

I would like to give this massage envy a good review, however, I cannot. I can agree with most of the other reviewers though. The customer service is horrible. I contacted them via phone and email to schedule an appt. I never heard back from anybody. I refuse to do business with any company that is too busy for me. I suggest trying a massage company that cares.

Great place
Clean and relaxing
Accommodating
Worth the membership
However you must book your appointments a month or two in advance to get the day and therapists you would like
Therapist or professional and extremely customer service oriented

Although services are acceptable, do not sign up for their year long benefits. When I decided not to renew, was told that I would be billed through December. I called today to try to scheduled remaining services, was told that my services actually ended in December and that because I did not «auto-​renew» versus «cancel» I am not entitled to any of the $ 180 worth of services that I have already paid for. What you are told definitely not in line with their «policy». Stay away from their contracts!!!

This review is about a month overdue, but I am still going to tell you about how amazingly awesome this place is due to the staff.
I am a 3 yr going on 4 year member. Due to life rearing its fickle head, I ended up having a lot more sessions piled up than I would like to admit. Things happen right? Well some other locations have policies and they are very staunch with the rules and some of the people (not all, but some) can even get downright rude about answering questions! I mean these are my prepaid for sessions.
Anyway, life threw me a few curve balls and I did not get a chance to go use up my sessions as I should have so they piled up. I came to Va to visit my grandmother and called to find out if I could book some sessions while I was there and these glorious staff members did not give me a headache nor heartache about it! They were pleasant, understanding, booked my sessions, let me know how to prepare and gave me tips on how to properly hydrate since I was going to be visiting them back to back, made my appointments according to my schedule without a fuss or an issue and provided top notch therapists for each day of my visit. I was even able to bring my mom in so that she could get some much needed relaxation time. The entire experience was wonderful. It reminded me of why I became a member in the first place. Of course I verbally gave the staff my thanks of gratitude and showed my appreciation but they will never know how much they truly helped me out by allowing me to come several days in a row and not giving me a hard time about it. I could never say thank you enough. I was able to drastically lower the amount of sessions I now have and though I am still a bit over, I know that I could go and use those sessions with a few 1.5 –2 hour appointments without a second thought. Thanks again Harbor View Massage Envy staff and therapists! I look forward to coming back to not only visit my grandmother, but also to get in a massage session while I am there!

I’ve been coming here a year now once a month as apart of the membership I was offered for Nurse’s week. I’m glad it was offered and I kept the membership because it is worth it! Always greeted with warm genuine customer service, offered refreshing water before and after, with an all around feeling of relaxation inside. I’ve been serviced by Tabitha, who not only seems to find the kinks and knots but takes the time to break them up. To me that equates to knowledge and experience! Recently tried hot stone therapy for the first time with her and she did a fantastic job! I’ve been serviced by Yuri a few times and he too did great, especially with deep muscle tension release! I really appreciate the courtesy call reminders a day ahead. i hear there will be a new location opening in Norfolk soon, for that I will give a 5^th star!

Shout Out to Michelle and Rachael. I always have a great experience but this is my first time with Michelle and she did a Great job. Rachael stay putting my husband to sleep. I know it’s a good thing but his snoring can be distracting. I’m looking forward to my next visit

I just got back to the states and had a message on Sunday confirming my reservation for Monday and then on Monday to tell me I was late for my reservation. Did they seriously not listen to any messages that I left on Saturday to cancel this appointment? I called again today four times, left two messages, and have no response. With this customer service I am definitely never going to harbour view again and will probably be canceling my membership in the company as a whole.

Okay, okay… I’m updating my 2 original reviews after a recent visit. I came in on Veterans Day (half off for Vets) and was very pleased to find many new changes have been made. In addition to being more clear about who the therapist would be over the phone (which I appreciate), they now have a concierge who comes and talks to you prior to the massage to discuss any ailments or areas of concerns you may have and to find out your preferences. This allows the customer to customize the massage, which they have never done in the past, and I really appreciate that because I prefer firm pressure on my shoulders (where I get knots) but light everywhere else. My therapist, Courtney, is the lead therapist there and she is single-​handedly why I am now giving Massage Envy 5 stars. She. was. AMAZING. She had good energy, she took the time to discuss my back issues, she even did light stretching during the massage and give good feedback. (She also didn’t try to talk to me the entire time, which I hate.) I will only be going to her in the future. And considering the competition in the area, Massage Envy truly ranks as the only 5 star establishment.
P. S. Be sure to check-​in on Unilocal.When you have 2 check-​ins, you get a free aromatherapy upgrade, which I was sure to use.

First time getting a massage at this business. Ladies up front were friendly. Asked a lot of questions to help me pick the right masseuse. You first sit in a darkened room with large chairs and a tv with beach pictures on it. They had a wall fountain as well running. And you had cucumber water available to you. Honestly, it’s a lot of water sounds (tv and fountain) that if you didn’t have to go bathroom before, you do now. It filled up with people waiting. My gal was a few minutes late and another staffer came in to chat for a moment. She was nice, but I knew it was after my start time.
Once I met Michelle, she asked a lot more questions to make my massage perfect. The room was warmer than I would have liked but she had a fan and turned it up for me (and her lol). She did a great job pinpointing my issues and worked on them. We also talked nutrition and exercise and overall I felt like she knew a lot about the human body and wanted her clients to get the best from her massage but also work with their own Drs about issues.
My massage was exactly the way I like it and I came out truly relaxed and muscles were happy. They do offer water when you come out. I had a gift card that covered everything including tip. I had no idea it was a member situation. You can’t just come back for another massage. I would have booked another if it weren’t a member situation. Oh well. I can’t commit financially to massages… so while I would love to go back, not sure when I will get to.

I have been going to an independent massage therapy practice for some time. Recently I had a rather urgent need to see someone, and I could not get an appointment soon enough with my usual practice. I decided to give Massage Envy a shot since they were open so late.
I have never had such mixed feelings about a place.
For starters, my biggest complaint… my hour massage was maybe 40 minutes tops. I looked at the clock when my therapist came in the room, and I looked at the clock when she was done… and it was sadly right at 40 minutes. I had several deep tissue issues that needed to be addressed, and she only had time for those. I felt as though she was rushing to fix my two main issues and now I guess I understand why.
However, I will say this… the quality of her work was really exceptional. I would like to tell Cassandra that you are truly top notch, and that if you worked outside of a chain, you would probably not only make more money, but not be as rushed to address your clients’ needs. I felt as though she was truly sympathetic to my pain, and did what she could given the short time. She presented herself as very educated, and explained what she was doing and why she was doing it. I like to learn, and I appreciated this.
Some other smaller complaints: was left in the «tranquility room» or whatever it was called for quite a while, only to have to listen to the giggling and chatting of the girls working in the reception area. Not exactly my idea of tranquil. They were young, and definitely did not give of the air of a very professional or restful atmosphere. The ladies might be better off employed at the mall.
Though I did enjoy my short massage and therapist, I will NOT be going back. I would rather pay more and get an actual hour elsewhere. This was my first and last massage-​in-​a-​box experience. Cassandra… get out of there! You are too good for that. ;)

Usual calm setting for the relaxation room — my friend loved the chocolate they offered in the waiting area to snack on. It was nice that they take late appointments (our massage was 9pm) — I asked for deep tissue — got therapist Yuri Wilson — he is AWESOME for getting into those neck and shoulder tension areas!!! I was also having lower back pain — Yuri was great in stretching my legs during the massage to get some relief on my lower back. GREAT massage. Highly recommend him if you’re looking for deep pressure on those aching muscles!

I’ve been to massage envy several times and always enjoyed my experience. The staff is knowledgable and hard working– truly passionate about their jobs. The owner is especially handsome and charming. Great work everyone!

I absolutely love it here! I usually get a deep tissue massage, but every so often I go for the swedish. The front desk girls are always so nice, and they somehow always manage to get me in with the perfect therapist depending on my needs for that day.
Great prices, happy/​upgoing atmosphere, and world-​class massages, what else could you ever ask for?

I really enjoy going to Massage Envy and always have a great experience. I suffer from tension headaches and migraines that sometimes make me unable to work or live my life the way I would like to. Ever since I started getting massages from Massage Envy my headaches have decreased tremendously! I love the tranquility room to help me calm down and relax from my crazy work day. Overall this place is well worth the money and time (especially since they are open really late and on weekends) and I would definitely recommend it!