HFD 1 Motorsports

I had a similar experience with the so called certified Kawasaki mechanic/​technician named Brian. He’s a compulsive liar and Charles the owner backs this guy on all of his lies. Terrible shop very unprofessional zero stars.

Kinda of sad I have to right a bad review on this business but when you as a business fail to conduct yourself in a professional manner and your best interest is not your customer then people who plan on spending money with you need to know what they’re dealing with.
Long story short I’ve know about and done business with Charles owner of HFD1 Motorsports in the past I used to out source motorcycle jobs and refer people to him for work I couldn’t perform when I owned my motorcycle shop.
I never had a issue with Charles or his work thought he was a good guy. So I closed my shop a few years ago and every now and then I refer customer’s to him expecting nothing in return I do this because I USED to trust his work and thought he was honest.
My best friend bought a ZX-​10 and I had him bring it HFD1 for some work and overall inspection since it was a preowned bike. The work included after market exhaust, plugs, oil change, valve cover gasket and some other rings and seals were replaced also.
So after getting the bike back all was well until about month later and we noticed oil coming from the head. We took the bike back to HFD1 and it was the valve cover gasket that was leaking. So Charles has a so called «Kawasaki» specialist Brian did the work on the bike and he admitted it was his fault about the gasket. So on top of that I still asked for additional work to be done which included new upgraded brake master cylinder and braided front lines.
When I called to see if my bike was ready he said yes and the total would be $ 513. I called back few days later to let them know I was coming Saturday and asked the total again this time he said close to $ 800! I asked why and the mechanic said well I had to do the valve cover gasket over again and Charles ordered more gaskets for your engine I didn’t know about.
My first response is why am I paying you again for a gasket job you didn’t do right and second we never discussed adding additional seals. The mechanic refused to listen so I hung up on him.
I went Saturday with my friend to pickup the bike Charles was there not the mechanic when he gave me the bill. I said Charles we need to discuss a few things because I don’t understand the extra charges on the invoice.
Charles immediately got frustrated and loud and said he wasn’t gonna deal with this. So my friend and I said Charles calm down man we are just trying to figure out why your mechanic added parts to the work that was not authorized and we know its not fair to double pay on a valve cover job he messed up.
Charles screamed stood up and yelled at both of us and said he wasn’t eating the cost of the valve cover job or the extra parts he ordered. he said we were trying to cheat him I said Charles calm down dude we did business in the past he said he didn’t care about the business I brought him and got in my face yelling that I should leave his shop so he can talk to my friend.
I said I’m not leaving because I know from owning a shop what should be on the bill and what should not. So after my friend and I tried multiple times to get him to stop yelling at us and talk like men. Charles after 15 minutes of yelling and being disrespectful said he was taking the extra charges off and we cheated him and we want him to do work for free.
The entire time the mechanic was not there because that would mean he would get caught in a lie. So my friend paid the bill and on the way out I tried again to talk to Charles in a professional manner and he said he doesn’t need any business I send him and again told me to get off his shops property.
His invoice was bogus he tried to charge for brake cleaner he used because they said they oil was on the engine. I had a shop you don’t charge customers for the cans of break cleaner you use.
So in a nutshell he messed up a valve cover gasket job that had to be done over and he tried to charge again for his mistake and he added parts and performed work to the bike that was not authorized and charges customers for materials like brake cleaner when he should not.
Very unprofessional, rude, sloppy work no respect for the people who bring him business or his customers at least not us.