SS Airsoft

the employees and owner are awful! they only care about the money… it took us an hour to check in and they always close down an hour or 45 min before they are supposed to close down! the employees yell for everyone to get out!!! when they are scheduled to close at 9:00 the last game ends at 8:15.such a rip off! everyone is grouchy there!!!
this place is a rip off!!!
very unpleasant environment!!!

Took my boys there today and we were not impressed to say the least! We chose this specific place because the website boasted a parent viewing area and we wanted to be able to watch our 8 year old to see how he would do. There was a birthday party going on which was being held in the parent viewing area aka the party room so we were not able to see our kids at all. The owner was the most arrogant, rude person I’ve ever met! There were probably 500 plus kids and adults there today and it was literally difficult to even walk around. The referees were great however and were much more decent than the owner. We were very disappointed after driving 2 hours one way to go there that the main reason we chose this place was so that we could watch our children play. Very dissatisfied with the disorganization and treatment by the owner. It was completely chaotic and not a fun experience at all! Save yourself the trip and the expense and go somewhere else!

Do yourself a favor and go anywhere but SS Airsoft. The facility is pretty descent but the staff are the worst. I feel like I was held up and robbed by the experience I had with my son there. My sons belongings were stolen from the waiting room and the time we paid for was 2 hours. We waited 47 minutes before the next round started. Guess what… my son rented the «Full package» from SS Airsoft and it didn’t include any of the equipment to play that round so now it goes to 1 hour and 10 minutes before he gets to play a single round. The result is we pay for 2 hours and get MAYBE 40 minutes of play. When the staff was confronted they said «sorry, no refunds». What’s even worse is they had no apologies for my sons personal property being stolen from the waiting room that is supposedly monitored. They didn’t even say sorry… they just said it’s not our responsibility. How more heartless could these losers be. An 8 year old gets robbed and its all cool. Just do yourself a favor and go somewhere else. There’s lots of choices for airsoft around Atlanta. I’m sure you’ll find one that gives a crap about their customers

My child was at SS Airsoft this evening, for a birthday party. He purchased a gun and once he opened it, during the party, he realized it was broken. He never left the facility. He never even used it. When he tried to return it, he was told that he could not because the paper work was not in it. He went back to the party room to get the paper work, and when he got there, he was told that the room was already cleaned, and everything was thrown away. He is a child who purchased a product, that was clearly broken. When I called to find out why, when he never even was able to use it, never left the building, why he was unable to return it. My questions were met with, that is our policy, sorry about that, sure he’s a kid, but you signed the waiver. I have never known a safety waiver to cover defective merchandise that never leaves the store. I told her that because of the attitude I would make sure that everyone knew they sold a defective product to a minor child, and refused any recourse. She said do what you want that is your prerogative, go ahead. It won’t matter, you signed the waiver. When I asked to speak to a manager she said if I came right now, at 9:00pm she would make sure to get the owner there by the time I got there, but he was not there now. I asked her to take my phone number so he could call me and she hung up on me. I think it is deplorable to treat a paying customer, a minor child, in a manner like this. Like they are being taken advantage of. Not trying to say that is what happened but after speaking to the lady this evening, whose only answer was sorry for your luck and it is in the waiver, it really makes me think that the intent was there.

It’s ok. Some staff there are arrogant and rude.

Had fun at this place with my kids. Nice set up, good gun shop and rentals, nice staff and the players were real cool kids. I will be coming back to play as often as possible.