Allstate Insurance: Debbie A. Potter

Our family, my in-​laws and brother and sister-​in-​law have insurance with Debbie Potter’s office for around 30 years. D is wonderful and always guides us to get good insurance at a reasonable price. She is very knowledgeable and takes the time to analyze each individual’s needs. when there have been accidents, they are totally concerned and supportive and make sure we get the best service from AllState. We are totally satisfied with them and have no plans or desire to go elsewhere.

I’ve been with Debbie Potter’s office for almost 10 years, and in the past 2 years the service has gone in the toilet. Last year one of her employees cancelled my home owners policy so my home had no insurance for over a month before the BANK informed me that my policy had been cancelled. Then they never processed my flood insurance request so I had no flood insurance even though I live right on a bayou. They apologized and told me they’d do better so I stayed with them. Well, today was the last straw; I had a water pipe break on the weekend. I got the water turned off, and then I called the office because I didn’t know what steps to take next because I knew this would be an insurance claim based on the amount of damage. The office recording said, «If this is an emergency, call Debbie at home at…» So I called the number because I didn’t know what I needed to do and I wanted her to guide me. No answer on the «emergency contact» number. So I left a message thinking someone will call me back quickly. Nope. They finally called after almost 36 hours. I advised them I’d already taken care of the issue myself. Not exactly helpful to say «call this number in an emergency» and then to never bother answering your emergency calls.
This is what I pay an insurance agent for… that THEY handle all this and I don’t have to phone insurance companies, and figure out what I’m supposed to do and when. If I wanted to be ignored in an emergency I’d go with eSurance or some cheap online service insurance company that doesn’t have agents. An insurance agent is supposed to be MY support during a crisis. Frankly I’m not getting that at all anymore… so I’m going to be taking my business elsewhere.
So disappointed.

Debbie is the best. She helped me get the best rate!