Floor & Decor

This store is an awesome place to shop with a huge selection. We were having trouble figuring out what to buy and Bryan helped us so much because he had knowledge about the products we were buying! I would highly recommend talking to him if you have questions or need some help! Bryan saved us many hours!

Chad was of great help and very patient. Prices are excellent. They beat the brakes off the other flooring stores.

Sugar Land store has terrible customer service. I asked them for 800 ft.² of tile and they say they have over 1500 ft.² in stock but they cannot find it in the store. They tell me the Alameda store has it and I would have to drive down there to get it. Then they give me an 800 number for me to call and Verify if they have the product. I ask Leonard the tile manager who can’t even find tile that his computer says he has to so this for me and he gives me a dumb look. If it wasn’t illegal I would have just bitch slapped him to do him a favor. Stick with Lowes or Home Depot this is just a bunch of mindless slackers in the store with no knowledge what so ever.

Worst service ever! Just bought 22 boxes of tile to redo my kitchen. Not once did anyone offer to help my husband as he tried to load all boxes on the cart right at the front of the store. About 5 employees walked by, including the manager, and no one offered to help. Then after asking the manager if the store offered any discounts to veterans (my husband was in the Air Force) or teachers, we were told those people“are just like everyone else.” I understand if no discounts are offered, but saying my husband is «just like everyone else» is an insult to all veterans. We will never patronize this store again.

I used this location for a large amount of materials to renovate our beach home. We bought high end laminate (wood look) flooring and travertine for our 4 bathrooms. Employees were very helpful. If they didn’t have enough material for my job, they called another location and had it ready for me to pick up quickly. One order I did online and picked up in the back of store. The employee loading the order in my Jeep was obviously not happy to be there early Saturday morning. Very rude and acted like he was doing me a favor getting my order with a forklift. It took him almost 20 minutes and I was the only one there. I had $ 10 out to give him a tip but decided to put it back in my purse due to his attitude. But I wont let that one issue ruin my overall review of this business. Jose in the wood/​flooring department is very knowledgeable and hard working. Celeste and Raven at the checkout are sweet and friendly. Having gone to several Floor & Décor across the area, I noticed this location is not as busy and had more employees to help. I would recommend this place — they have a nice selection.

UPDATE: I was recently contacted by floor & décor and HSS to rectify the horrible situation the contractors left us with. They immediately sent new contractors out to finish our floors and they did an outstanding job. Thanks floor & décor for making this right!
MY ORIGINAL EXPERIENCE:
Ok, my bad experience was not necessarily with Floor & décor specifically, but with the installers and third party ‘contractors management’ service they use. Unfortunately, since Floor & Décor is the face of any home remodeling you do with them, they earn the 1 star. Since this is how they do business.
So, they way it works is that you buy ‘high quality’ products from them at lower prices. Once you purchase their products, they set you up with a third party management company, Home Services Solutions (or something like that), who gets you in touch with a contractor. We revived a bid from P&B Lonestar for installing our floors. During my consultation with a lady named Teri, we discussed an issue with my current transition from the living room to kitchen, where the carpet meets the tile, which was shaped in an S pattern. We determined that the installers would extend my laminate floors further into the kitchen to have a straight transition, and we were quoted for it.
I don’t hear from the actual contractors until 2 days before scheduled install, after several emails beforehand.
This was AFTER I have paid for the product and half of the labor. My inexperience in home remodeling left me in a sad situation. Lesson learned!
Once I finally spoke to Patrick, he expressed he was not happy that he had to pick up my products from two different locations (something that F&D offers all their customers) saying that it was a waste of time having to drive all over Houston to get my products. He also had NO IDEA where I lived, about 30 miles SW of Houston, which I discussed with both F&D and Teri, the lady from P&B. He went on about how if he knew where we lived and that IT was ONLY a floor install, he would of never accepted the job. He was rude and went on about how rinky dink our job was, it wasn’t worth it, because does $ 100,000 remodels, and so on… I had a gut feeling to say ‘forget about it’ but just pushed it aside and moved forward.
Fast forward to install. They wouldn’t extend the floor more into the kitchen like we discussed originally because it wouldn’t meet the cabinets right. So instead of figuring out a way to make it right, they told us that we would have to fill in the tile ourselves and glue in the last of the transitions. So they basically left us with a job that WE would have to finish. I was not happy but I have a soft husband who said it was alright. They would not help us with the tile bc ‘they don’t do that’ and it would take more than two days, and it wasn’t worth their time to come out a third day.
Now we have unfinished floors, and everywhere that I’ve gone to look for tile to match, has been APPALLED that ANY contractor would leave a job like that. Even if it was ‘small’. I have discussed this with F&D, who sends me to HSS, who wants me to work it out with the contractor. I’ve tried that and he was so rude and disrespectful, I don’t want to deal with him anymore. I will NEVER do business with Floor & Décor again. Even though it wasn’t them directly, they apparently don’t have the power to ensure a quality installation with the way they do business.