Hamilton Vein Center

This place is a insurance scam clinic. First they charged me $ 200.00 for an evaluation which was free from my real doctor. Then they said I need all four main veins taken out. I went to a vascular surgeon and he said I only have one bad vein. If you take out all four then there is nothing left for later in life if you need one for heart surgery. This place wants to take them all so they can bill your insurance company for it. Go to a vascular surgeon you will be glad you did. I had the one vein melted away with a laser and now all of my problems are gone.

I haven’t been very happy with the results of my vein treatments. I had RFA of both legs done and it hasn’t helped with the leg pain I was having. I have been back for extra leg ultrasounds (which I had to pay a co-​pay for) and the receptionist is always rude and they never get me in on time. Those things wouldn’t be so irritating if the procedure had done what they said it would do. Dr. Hamilton seems very nice, but he isn’t the one that you deal with. The physician assistant places the catheter and he comes in for five minutes and activates it. I feel like this place is just out to get your money. I have been to this office 5 times now and I believe it had been a waste of my time and money. Maybe it will works for you-didn’t help me.

Very friendly but poor communication within organization… Multiple phone calls regarding appointments and changes… One call center doesn’t seem to know what the other is doing. More critical, the people doing procedures aren’t always on top of treatment plan changes; more than a little concerning! The procedures are more painful than led to believe, although tolerable. And the number of required visits was more than originally led to believe. Patient education is lacking in some areas… I may be wrong but I don’t think one should be having dental or other procedures that involve similar local anesthetic (like novacaine) but no one asked or warned about that). The Drs & personnel are quite good I think technically. Some of their practices seem a little lax tho… I was told a dr had to be in-​house for a procedure being done by someone else but then he left anyway.

I am giving this place 3 stars because of their inconsistent customer service. The first time I went, everyone was super nice since that was the luring in stage. After that, they misinformed me several times about the procedure and recovery. The procedure itself has not fixed much, but frankly I am tired of going in for several follow ups. The main reason this place is getting 3 stars is because they called me FIVE times within 3 hours while I was at work to reschedule a follow up appt over a month away. They left me messages but kept calling back.