MedSpring Urgent Care

Simply amazing customer service brought daughter in for a sports physical the staff was attentive to us this place was clean and spotless the staff answered any questions that we had this is actually my 2^nd visit it was great

Came to get a drug test taken… THE SLOWEST URGENT CARE IVE EVER BEEN TO… It looked like there was one person working the whole clinic until j saw the others in the back… The fact it took that many ppl to see the ONE patient who was there before me… Is slightly silly… I could have taken drugs and got them passed through my system in the time it took them to finally get me to the back to take the test.
Never ever again

This was a couple months ago but I am reviewing now because I think it’s important others know what to expect.
I came here because I became terribly sick with stomach pain and vomiting. I suspected it was food poisoning but I was in so much pain for 18 hours that I finally decided to go get checked. I hesitated because I know most places can’t do much for you when it’s stomach issue. The staff was Okay, the doctor said she had no idea what it was but they couldn’t help me at all because they have no equipment to check for anything. She gave me a little medicine cup with MYLANTA and ONE Zofran. I am not kidding you this is what I was given. NO prescription, nothing. I was sent on my way and was told to purchase OTC Mylanta. I thought well maybe the Doc knows best and this will be over quickly. For the next two days I got better slowly but was still very nauseated and couldn’t eat. I called to see if I can get a prescription for a few Zofran to help me as I Had to return to work already. The Person I spoke to was resistant and tried to tell me I had to come in Again to be seen if I wanted medicine. Seriously? Why would I go again for the same thing when they couldn’t do anything for me the first time? She finally agreed to tell the Dr and call me back. .Yep you guessed it, I never heard back. That’s pretty crappy, huh? I self medicated with OTCs to get thru the next few days. Considering I had insurance I shouldn’t have had to. What Doctor hands you 1 prescription pill, 1 cup of Mylanta and calls that healthcare? What a fraud.

I went to this MedSpring after a fall had injured my wrist. The reason why I chose MedSpring was because they had the capability to x-​ray my wrist. I was there when they opened the doors (a little after their stated opening time) and had no wait. The woman who took my info wasn’t very friendly and she mumbled a lot. I could barely hear what she was asking/​saying. When I questioned what she was asking she repeated herself with an attitude.
They did the preliminary checks and then the doctor came in. The doctor had the tech do a set of x-​rays. After that, the doctor came back in and told me he didn’t see any fractures. He gave me some pain meds and I thought that would be the end of it. However, they always send the x-​rays to a radiologist which is good. The next day, I got a call saying the radiologist did see a fracture and I have to see a specialist. I asked for a copy of the x-​rays and the woman said I could get a CD.
The next day I went back to MedSpring. It looked like a completely different group of people. Anyway, this time the woman (a different one) at the front desk was nice. It took about 10 minutes for them to get me my x-​ray CD. When I took the CD home, I put it in the computer to check out the x-​rays. How did the doctor NOT see the fracture? I’m an EMT and could easily see the fracture. It was fairly obvious. It kind of makes me wonder about the quality of their doctors.
I did worry about the insurance coverage based on what one Unilocaler stated about them mis-​coding the x-​ray procedure. Fortunately, I didn’t have any problems with my United Healthcare.
I’d probably return to MedSpring for a illness, but nothing more. However, if I saw the same girl at the front desk, I’d turn around and walk out. I’m only giving them 2 stars because I’ve experienced better at another urgent care facility. Like every where else, it just depends on who you get for a doctor.

I liked this place, until they ripped me off for $ 50.
I was there with my son in September. They made me pay $ 50 while I was there even though I knew (and told them) that I shouldn’t pay anything — I had met my deductible. They couldn’t even tell me why they were charging me. I paid it, thinking I could get it back. Wrong! Blue Cross Blue Shield confirmed I owed nothing. I stopped in at the location to find out why I had not been refunded. That was about 3 – 4 weeks ago. Still… no refund of my $ 50. I called today. «Catherine» said she spoke to corporate office (refused to give me their number) and was told I would get a refund by Dec 18… almost 3 more weeks. I said it was unacceptable and wanted the «corporate office» to call me back right away. NO RESPONSE. NO CALL. A co-​worker had a similar thing happen at MedSpring about the $ 50. I think they are scamming people for the $ 50, figuring people wouldn’t complain or fight back, hoping to keep the $ 50.
DISHONEST — DO NOT PAY THEM IF YOU SHOULDN’T HAVE A DEDUCTIBLE!
THEY WILL NOT RETURN YOUR MONEY!

Do not come here for medical care. I came in for a simple drug screen for employment. After the test, I was told that they should have the results in an hour and it would be sent off to an eScreen place who will send it to my employer. Great. Right? Wrong. A few days goes by and I give them a call since my employer hasnt received my drug screen results. I was given the number to the MRO eScreen office. I called them up and I was on the phone for more than an hour trying to get someone to find out what is going on. No one seems to know what happened to my drug screen results as they cant find my info in the system. After being hung up on several times, I decided to give up after a week of trying to contact these people. If this place cant get a simple drug screen completed correctly, im scared to think what their medical care is like. Please avoid this place at all costs.

My family just had one of the best doctor visits EVER at MedSpring. It’s Friday evening and of course my son started running fever after the pediatrician office closed. I was so glad that MedSpring was there to take care of my son this evening. The check in process was easy, the facility is beautiful and the rooms were very comfortable. My son enjoyed watching Sponge Bob on tv as we waited for the doctor. The staff were all courteous and the doctor was super friendly with my son. She made him feel very much at ease and even asked him if he would prefer a liquid medication or chewable pills. Hands down, this is the best place to go when sick. I agree — if you have something complex or an ailment that’s been going on for years — you need to go to a family doctor. If you have an acute issue that needs attention, this is for sure the place to go! Thanks, MedSpring!!!

UPDATE 3÷15÷2015
I continue to be impressed with the customer service and care of this place. Part of the stigma of going to the doctors are long waits, feeling a bit neglected etc…
At this clinic, we are offered drinks, snacks, my daughter had toys in the patient room and a television. This eases a lot of the frustrations you have with any doctor office. The wait may be the same as others, but you feel at home and taken care of.
ORIGINAL REVIEW
Clean, modern and courteous. My experience was getting tested for strep. The nurse was great. The doctor was pleasant and knowledgeable.
To those bagging urgent care places that state they aren’t good for much more than antibiotics… I say this; go to your regular physician for anything complex. Better yet, go to the ER. I only use the urgent care after I have basically prescribed myself after looking up on the internet my symptoms.
I think you would be hard pressed to find a better urgent care.

I am writing this review to bring to your attention a rather upsetting conversation I had via phone with Dr. Wyntria Lacabe-​Moore, M.D. regarding a medical claim for my daughter. Never in my life have I been spoken to with such low regard. Dr. Lacabe-​Moore repeatedly talked over me during our conversation, reprimanded me on several occasions, and continued to dismiss my expressing frustration over the experience I had at your Sugardland MedSpring Urgent Care location. I never met Dr. Lacabe-​Moore when I brought my daughter in for treatment and I did not appreciate her tone in addressing me. Below is a detailed history of events leading up to my complaint. I am requesting a response from your facility letting me know that my concerns have been acknowledged.
A few months ago, my toddler fell and I believed she had sprained her arm. I decided to take her to your facility for peace of mind because it was close to home and I had been there once before for myself.
After a quick registration, we sat in the private room and waited for the nurse and doctor to arrive. I noticed there were clumps of dirt on the floor– it could have possibly been food. The nurse was cordial but the on-​site doctor was impassive and impersonal the entire visit. She recommended that we take x-​rays for my toddler in order to see if her arm had suffered a broken bone.
The nurse performed the x-​rays and we were informed by him that there was a fracture. Not once did the doctor take a look at the x-​ray. The nurse made a copy of the x-​rays and a quick splint for her arm and the the doctor came in to examine his work on the splint. She informs him that he did a good job because this was his first time applying a splint. We paid our $ 40 co-​pay and were on our way home.
The next day, I took my toddler to our pediatrician and he viewed the x-​ray copies that were created for us on a CD. He informed me that he did not see a fracture. My doctor also informed me that the splint was so poorly made that it probably hurt my toddler more than it helped. We quickly took the splint off, my doctor examined her and stated that it was a sprain. He further stated that my daughter did not need a splint and that she would be fine in a few days.
Over a month later we received a bill from MedSpring claiming we had a balance. I thought this was strange so I contacted Blue Cross Blue Shield of Texas, my medical insurance carrier. This was their response that was sent to me on April 9, 2014:
Per BCBSTX’s response copied below, this claim was processed correctly due to the «surgery» performed during the visit:
«Reviewing the claim, the patient responsibility is $ 111.31. Which includes $ 40 copay and $ 71.31 deductible. The provider billed a surgery type procedure code that is subject to deductible. They billed procedure code 29 125 — Application of short arm splint (forearm to hand); static.»
In other words, the splint they applied to her arm was classified as «surgery» so it falls under the deductible (outside of the Urgent Care Copay). Let me state that there was no surgery done as this is an urgent care location. My daughter was not bleeding nor was there a medical emergency. I chose to go to an Urgent Care because I knew it was not a life or death situation.
Blue Cross Blue Shield informed me that MedSpring Urgent Care did not need to code this separately but chose to do so-​as a form of double dipping if you will.
(April 23, 2014, 1:05pm) I called MedSpring Urgent Care and spoke to a representative named Kelsey, and told her about the billing situation. She said she would speak to her billing manager and have the billing manager call me back that day.
(April 23, 2014, 1:29pm) Kelsey calls me back less than 15 minutes after our conversation and informs me that the billing manager had no choice but to code it the way he/​she did because they had no other code to use for BCBS. They told me to call Blue Cross Blue Shield and ask for another code. I did not speak with the billing manager.
I emailed and contacted Blue Cross Blue Shield and they informed me that informed me that: «BCBS does not have any control over the code that the provider bills for. CPT codes also are not specific to a carrier.»
I called Kelsey from MedSpring Urgent Care to let her know of their response and she tells me that the balance still stands. I told her that I was already frustrated with my experience there. She told me that she would forward this over to the director of billing and I would hear back later today or tomorrow.
(April 23, 2014, 1:29pm) Dr. Wyntria Lacabe-​Moore, M.D. called me and as stated in my first paragraph disrespected mel. If my call was recorded, I would like someone to pull a copy of the tape and listen to it. If the leaders of your organization can listen to it and stand by the poor level of customer service, care and professionalism, then you will quickly lose a customer base.

I was extremely pleased with the care from the courteous staff to the knowledgeable doctor. I scheduled an appt. From the moment I arrived, to the time I had my vitals checked, it took roughly 15 minutes. I had an X-​ray exam and about 10 minutes later the doctor come in to give me my results. Unfortunately, they couldn’t perform the surgery, however I was given a copy of my X rays on a CD to take to my orthopedic surgeon. Total time, about 45 minutes. Upon checking out, I found out my prescription had already been sent to my pharmacist. This place was comfortable, pretty high tech and my room had a flat screen with my fave channel, HGTV. Ha! Felt almost, right at home.

I work a lot so when I get sick or feel like I am I have no time to make a doctor appointment. Ive been here a few times and each time it’s been a pleasant experience I never have to wait for more than 10mins in the room before the doctor on duty comes in. They have your results to fast and never had a problem with my insurance. The doctors are always nice and very informative. So if you are in a hurry and don’t have a lot of time I Highly recommend them!!!

I agree about everything… clean, quick, etc. But I also agree with the reviewer who said the one thing missing is medical care. Although the woman we saw me called herself to be a doctor, she didn’t seem at all competent. I went in for 2 months of coughing and asthma, and already on medication for it I needed blood work and a chest xray. Because of the meds I was on, my lungs sounded clear. However the history would dictate to follow up with a chest xray and blood work. I mentioned that I was surprised and she said they could do it if I wanted it. At that point I was ready to throw in the towel, I didn’t trust her to proceed. I have since run past all this with a real doctor and they couldn’t believe it. Called the doctors actions «dangerous»
So I think the bottom line is it isn’t really urgent care, but more like simple care. If you have a simple problem… need an antibiotic or a pat on the back and a lolly… it would work. But I wouldn’t trust them with anything even remotely complex.

This place is so awesome. First And foremost they don’t treat it as an emergency room and charge you $ 100 like St Michael’s. In and out fast! Pleasant staff and atmosphere. TV with remote in each room (not that I was there long enough to watch much).

Everyone in the front office and staff were extremely professional. The facility was quite beautiful. The only problem here was the medical care. I went there for a painful elbow which was diagnosed as tennis elbow by my PCP over a month ago. I have been having this pain for 2 months total. My PCP never did Xrays, MRIs etc to confirm this diagnosis. Well, when the MD came in, she did a very quick history in which she asked me what my PCP had diagnosed me with. After asking me a few brief questions about my pain, she placed my elbow in the palm of her hand, moved my arm back and forth, and just said, «your doctor was right, it’s tennis elbow». She then offered me steroids which I had already taken without success. I was told that I would be referred to an orthopedic doctor and she left. That was it, no Xrays, MRI, nothing to confirm the diagnosis. I was charged 50 bucks and my insurance was billed for absolutely nothing. I am still having pain in my arm and am not sure why. This was a total waste of my time and money. I have spoken with the chief medical officer who was professional and easy to talk to, but I am not sure if I will even get a refund for this very brief and pointless visit. All of the plasma TVs, wooden floors, and professional office staff in the world cannot fix inadequate medical care. I am very frustrated that I am still in pain even though I tried to take care of myself by seeking care at this clinic.

We had a wonderful experience! They set a new standard for what trips to the doctor should be like. We were warmly greeted by the receptionist and we were offered beverages and snacks while we waited all of 5 minutes before being called back. The rooms have a television with an assortment of channels and a comfy sofa to sit while you wait. While this may not seem important to some, it made my sick child’s experience at the doctor so much better. The bedside manner of the nurse and doctor were excellent. Awesome customer service all around.

This place was great! My eye started itching and getting red on a Thursday and I put it off, thinking it would resolve on its own. By Sunday morning, I knew I had pink eye it both eyes and a very sore, painful throat. I went into MedSpring when it opened at 9 am on a Sunday morning and was out within 30 minutes. The rooms were clean and comfortable. The staff were all super nice, I paid $ 35 out of pocket (Blue Cross Blue Shield) and they even called in my antibiotics and eye drops to my pharmacy. It couldn’t have been easier. If I ever get stuck on the weekends, I wouldn’t hesitate to go again. It beats waiting in a hot, packed ER surrounded by filthy people!

I initially visited MedSpring for a flu shot promotion last season. Service was quick, the promotion was honored, and the flu shot didn’t hurt at all (just kidding. It always hurts like a biotch). Later in the year, my school required that I get a bunch of exams, tests, and shots done. My options were to visit the University Health Clinic (with an average wait time of one million years if the waiting room is empty) or go to a clinic on my own. I decided to come back to MedSpring and give it a go.
They were fantastic!
Complimentary tea/​coffee bar with snacks? Well, if you insist…
Plasma TV’s in every patient room? Oh alright…
Brand new coloring books and crayons also in every patient room? Don’t mind if I do…
The nurse who did the preliminary interview was professional, efficient, and did a darn good job of drawing blood (none of that «whoops, missed the vein, let’s try again til you have enough holes to look like a heroin addict»). The physician who did the consult was also great– professional, personable, and (most importantly) PUNCTUAL. When was the last time you were in and out of the doctor’s office in under 30 minutes for a full exam and blood tests?
Medspring is also very up to date– all their records were paperless, the doctors carry tablets around that have central mounts in every room which maximizes efficiency AND confidentiality, and everything is incredibly new and sleek. No old fashioned butt-​exposing patient gowns here! Lastly, Medspring accidentally overcharged me for a visit (I never would’ve known given the reasonable copay) and I got a call the following week asking if I’d received the refund check in the mail yet. When was the last time somebody sent you a refund check you didn’t ask for AND called you to make sure you got it?
The bottom line: Here’s a clinic that treats patients like valued customers. What a novel idea. Did I mention there were also coloring books?

I have been here twice now-​once for a sore throat/​cough and more recently for hives that would not go away. Both times I have been welcomed to the facility, offered something to drink, and was seen promptly. The staff is friendly and this is so much more convenient than the ER or a regular doctors office. Everything is stated up front and they run your insurance at the time so you know what to expect when you get the bill.
I would definitely recommend this facility and will be returning in the future if need be.

I had what I thought was just a blemish turn into an abcess over the weekend which made half my face swell up with throbbing pain. I had never used an after hours medical facility and after doing some research and seeing that other companies were charging outrageous ER fees I chose Medspring because of good reviews on their website and their talking about their fees upfront on the website. The team were so friendly when I came in — introduced themself by name — 2 simple forms to fill out. Dr. Chhipwadia was very professional and kind. She quickly determined the problem, told me the solution and at home care. She spent time telling me what to look for in case of further problems. They found the closest 24 hour pharmacy to our location and called in the prescription. Total cost to me — $ 30 copay (I have insurance). It was a very good experience. I was thankful since I was very worried about my swelling face and the pain. Thank you! I will go back here should I ever have another problem.