Richmond Bone & Joint Clinic

The doctors here are still fantastic — especially Dr. Mayes –but otherwise, place has gone to total Shite since UT Physicians bought them out. Phone system sucks as impossible to get a human. What an absolute shame.

I had three or four people help me while visiting who provided excellent service. As for Doctor Volkan himself, one star. I would put zero if possible. Doctor Volkan Guzel diagnosed me incorrectly before my MRI. Told me I had to purchase a brace without knowing the cost before giving them my credit card information, which ended up costing me $ 417. It takes an entire day for his nurse, Angela, to respond to phone calls, even urgent ones. At one point I called the office & told them my pain level was a 10 & they told me to come in. I paid $ 25 for an office visit where Volkan didn’t even look at my knee. He just told me the pain was to be expected & left. Another time, it took them 2.5 business days to get the medication I required immediately. I was prescribed hydrocodone even though I am allergic & this was in his charts.
On my last visit to his office, I asked for a wheelchair because the office is rather large & crutching around hurt my knee while I wasn’t on any meds. I took a drug test in order to receive a refill on meds. About 10 min later, they called me back to an exam room. I had an appointment scheduled for later that day, so I’m thinking, «Great! Hopefully they’re going to take care of my post-​surgery appointment while I’m here!» After 20 min of waiting, Volkan walks in, greets my friend who drove me, & shakes her hand, then completely passes me up. Very disrespectful. He immediately asks me, «Have you stared walking yet?» I said, «No, but…» and he cuts me off to say, «Why are you in a wheelchair? You’re the first patient that I’ve had that hasn’t started walking within a week of surgery.» If he would have let me finish, I would have been able to tell him that I began shifting weight on to my leg in physical therapy (When I went to physical therapy later that day, I asked my therapist if I was behind on recovery and she said no, that I am right on track). Then he proceeds to say verbatim, I kid you not, «You need to get your life together.» He said, «We’re doctors. We know your pain level.» (Referring to him and his nurse Angela). You would think as doctors they would know that different people have different healing times, especially after seeing me just a couple days before in tears, about to pass out from the pain. I told him that he should know my pain level; it’s only been a week! In response to this, he says, «If you were in pain, you wouldn’t have been laughing when I walked in, or be sitting like that» (I find it absurd that he truly believes if someone is in pain, everything funny is no longer amusing. If someone tells me something that I find funny, I am going to laugh regardless of how much pain I am in. Another side note, I was sitting in the wheelchair with my injured leg straight in my brace and my other leg bent with my foot on the chair to stretch). He then goes on to accuse me of «faking it» when I went to see him Friday, September 11^th, for my pre-​surgery appointment. When he examined me (this is the last time he looked at my knee, before the surgery), there was a tiny space between my knee and the table; I was almost able to get it completely straight. He told me to prop it up over the weekend and let gravity get it all the way straight for the surgery. Of course this is what I did, so on Monday, September 14^th, the day of the surgery my leg was able to straighten. Volkan told me that I was faking it during the pre-​surgery appointment because my leg went straight the Monday after. I asked him why I would do this and he responded, «I don’t know.» He proceeds to say verbatim, «You’re going to come back to see me in one month and show me how good you are» then leaves the exam room. On my way out I asked his assistant if I still need to come back for my scheduled appointment later that day, & she said no. I received my prescription, went home, and immediately switched doctors. I think it goes without saying; I will not be going back to Richmond Bone & Joint in Katy again.
Doctor Volkan’s ignorance, incompetence, and inability to be sympathetic to his patients was completely unacceptable.

Well, I wish there are more stars I can add to rate RBJC. So far, my father in law, my mother in law and myself been patients of this clinic. I was seen by Dr. Burnette, Dr. Ivry and Dr. Shah. Dr. Shah performed hip replacement surgery on me and it was so painLESS that I never had to take any pain management medication. From the same day after surgery till now, for almost 3 years. Never any pain and I heal well, like new. Follow-​up visits were always very efficient.
Doctors and Staff have always been very courteous efficient and professional. Never had any issues.
I guess there is always the two-​way street where if you treat people nice and friendly, you will be treated with a smile back.

BEWARE…
If I could give them negative stars I GLADLY would.
ABSOLUTE CROOKS!!! Dr supposedly could not see me unless I did an x-​ray and I already had an MRI arthogram with me. When asked why I needed the x-​ray no legitimate explanation was given.
Called my chiropractors office and they even said it was fishy on top of the fact that they would not check to see if x-​rays were covered by my insurance.
All they want is money. No humanity at this place.
I am not the only one who went through this!

They were great for my kids broken clavicle. We went there twice and were in and out in 30 min or less. We had X-​rays on the second visit and still in and out.

Staff is terrible but dr Shah is awesome, it’s a shame he has to work with them. Just had MRIs done they tried to give me to do some x-​rays because they said I needed some new ones, but I just had MRIs done so why would I need the x-​rays done. Trying to rip my insurance company off!!!

My first time going to Richmond Bone & Joint Clinic today. Everyone was very nice and processional, from the checking in to checking out. Dr. Ivey was very professional. I’m glad I was referred there by a friend, not to Dr. Ivey, but I’m glad to have met him. Thanks Dr. Ivey, I feel more at ease now.

Dr. Davino was extremely rude. He said «I don’t care», when I told him I was concerned about my daughter’s feet. Why is he in this field if he doesn’t care!!! Very unprofessional!

So far so good. Very simple to make appointment. My waiting time was next to nothing. Very impressed with Dr. Thomas Rivers. No pushing to surgery (even with the knowledge of good insurance). It’s a very busy clinic, but you wouldn’t know it with the one-​on one attention. I’ll eventually need surgery :(but feel I’m in good hands.

My fiancé was recently in an accident that left him w/​4 fractures in his right ankle, so Richmond Bone & Joint has been our best friend for the past few weeks. Luckily for us, this clinic is *AMAZING* at what they do. Our doctor and surgeon, Dr. Vishal Shah, has been such a delight to work with throughout this entire process — he’s friendly, he’s knowledgeable, he’s all around efficient, and he’s always willing to answer questions and explain things in detail if necessary. As you can imagine, our first visit to the clinic was difficult and disheartening, but Dr. Shah kept our spirits up — in the visits leading up to surgery, during surgery, and even now in my fiancé’s recovering phase. One thing I particularly like about Dr. Shah is his ability to get things done and think ahead. At the end of every visit, Dr. Shah makes sure we’re stocked with pain meds, has our next appointment scheduled, and makes it clear what our next course of action is going to be. He never leaves us hanging! Dr. Shah, you are AWESOME!
Aside from our doctor, the rest of the RBJC staff and facility are great, as well. As a standalone facility, parking is always free and available, and the lobby is clean and spacious. I don’t remember if there’s any free Wi-​Fi, but there’s vending machines if you get the munchies. If it’s your first time visiting, take advantage of filling your registration forms out online to save time in the waiting room, though waiting times only last about 15 minutes anyway. Everyone that we’ve worked with in the Billing, Scheduling, and Check-​Out departments have been friendly, honest, helpful, flexible, and willing to negotiate with us on certain issues. Take note that while x-​rays are available onsite, you may be referred to a sister location for CTs and MRIs (Memorial Hermann Pearland is one such location).
Man, life sure knows how to throw curveballs, doesn’t it? But despite the unfortunate circumstances, I’m so relieved and thankful that my fiancé is getting the best treatment possible from RBJC. We’ll be happy when he’s all healed up and ready to go, but until then, I know his ankle is in good hands.

I have seen Dr. Mayes at RBJC for shoulder and knee issues. Not a lot of waiting time, good advise, effective treatments and friendly staff. Glad I found them.

Ok, had to modify my review after having surgery by one of their docs. He did not give me enough pain meds to make it through the weekend and when I called them I got the answering service who would not forward the message. I contacted their office on Monday only to be told that they would pass on the message. That is not what I wanted to hear after being at a constant 6 to 8 out of ten on the pain scale for for almost 12 hours… Sorry guys, you have to do a better job than that…

FAST — EFFICIENT — FRIENDLY STAFF
Before you go in, they have an on line patient form they request you to fill out. This really speeds up the process time once you’re in the office.
After you arrive, you scan your drivers license in the machine, along with insurance and wait for your name to be called. Max waiting time is 5 to 10 minutes.

If there was an option to give this a 10 star rating I certainly would! I have been to many doctors office’s and have never received such great service as I did here! From calling to make the initial appointment, to checking in to the front desk, to escorting me upstairs to take my vitals, the discussion with the doctor and even checking out the service was amazing! They actually made everything so easy and every person you speak to is so very pleasant and nice. Its crazy that this wonderful service is so out of the norm these days. Many doctors in the surrounding areas should def take their workers to this office so some training.
Way to go RBJC!