Moes’s Southwest Grill

Great food. I Order the Joey or Homewrecker from there everytime. Fresh ingredients & I love the sauce bar. Only issue I have is that they toke there Cherry Lime-​Aid drink off the Coke Machines.

My husband is obsessed with Moe’s so I have eaten at pretty much every restaurant in the Charleston area. The food is almost always good. The chips can be hit or miss as they are sometimes so oily they are soggy. I love that they have the Coke Freestyle machines here. This location in Summerville doesn’t always have the friendliest employees (and no loud «Welcome to Moe’s!» like at some of the others). On my most recent trip, I walked past five dirty tables/​booths before settling on one that was decent. Nevertheless, I will be back because I do enjoy a burrito at least once a month from Moe’s!

For as busy as this place was, they needed more staff. I suppose that comes from a corporate decision, but I was a little disheartened when the quality of food and service was not what I was used to from moes, which used to be on point all the time. I can tell they’ve had budget cuts, but why do we, the customers, have to suffer for it?

Great food. Very happy to see that Moe’s serves grass fed beef.

Going to moes for years and yes it was delish but the staff was uninviting. No one person got a welcome to moes. And restaurant was really dirty. Not the moes standards were use to

They were under staffed and took forever. They also made my order incorrectly because they were socializing. I love Moe’s but this trip was quite aggravating.

I won’t comment on how much I wish this location were larger, because they are currently in the process of moving across the plaza (to the brand new strip adjacent Newk’s), and it looks to be much roomier! Yay! This will also help with the dated look.
I personally love this place! It’s basically a burrito bar and you can get what you want almost any way imaginable. For some like myself who likes food on the plainer side, Moes is perfect because I can top to bottom build my own burrito and choose each and every item that goes in it. And the biggest plus for me? The base ingredient (ie the ground beef) aren’t spicy! I cannot do spicy and so many places will have even the basics being too spicy for me to eat. Not here, thank goodness! You also have a pretty decent variety of choices… from burritos to tacos to quesadillas to naked bowls and salads. Chips and salsa are free and they have a salsa bar that is a force to be reckoned with. The burrito size is pretty monstrous, so do keep in mind that they have a junior burrito size options. It falls someone between the regular giant one and the kids size (the Mr Moo Cow).
They also have the soda machines that let you mix and match from a gazillion soda choices and flavors!
We like to watch for special deal nights, like Moes Mondays or kids nights (kids free per adult purchase… amazing when you have 3 kids!).
Speaking of kids-​they have several tv’s that they more often than not have turned to cartoons. Incredibly handy when herding small, easily distracted little people.
Catering is also available, and I can tell you from experience that they are amazing and will truly go above and beyond to ensure that your experience is wonderful and memorable… and ours definitely was!
Can’t really go wrong as far as solid «fast food» options go!

Again, echoing from my review of the Mt. Pleasant location… The 3.5 star rating for Moe’s is about right. It’s a good burrito-​not great, but solid. They have some sketchier locations that often end up in not the nicest dining experience, but definitely not bad. I’ve never had a burrito from Moe’s that I didn’t like. It just wasn’t fantastic either. Other burrito joints are better, but you do pay more. Moe’s is on-​board with app ordering, so that makes ordering on the go easier if you are in a hurry.
Moe’s is also the only fast-​food-​burrito/​Mex place that gives you free chips and a salsa bar too. I like my chips and salsa enough to debatably be a chips and salsa junkie. Go in on Mondays for «Moe’s Monday» for a $ 6/​$ 7 burrito, chips and drink!
This location is right in the middle of Azalea Square with all of the new thingies being built and added to. It’s a busy location so get there early-​ESPECIALLY if you plan on going for kid’s night!
As for bonus points, I once had this Moe’s cater my kid’s birthday party, and not being from here, and not being in school yet, he didn’t have a huge guest list. I just had the caterer supply enough for around 20 people, and he said that if you don’t order for a certain amount it just kind of looks like there isn’t much there and he gave us much more food than we signed up for just so the containers of food «looked better». Thanks guys! This is good business! That guy has always been friendly and helpful every time we have been.
(I’d still steal an entire salsa bar (stocked of course) if given the chance…)

So for food and such I’d say 3.5 stars. Not my favorite tex mex style food but it’s pretty good and usually very fresh ingredients. That queso of theirs is pretty jammin’ too.
But, this location is getting 5 stars because of some amazing customer service I experienced a few months ago with them. So, we called ahead an order that we were going to go pick up. Well, when getting into the car to go we managed to lock ourselves out of our house. So I called back to tell them the situation and that I wanted to push back the time a little bit, no problem they said. A few minutes later I get a call from them from their manager who heard the situation offering to deliver it to us! I told him he didn’t need to and I was actually on my way then. I got there and the order had already been made, the manager I spoke to on the phone noticed it had been sitting for awhile and had the order remade really quickly so it was fresh and hot.
Stuff like that is what customer service is about. Above and beyond.