CR Gutters

They originally installed all the gutters on my home 32+ years ago. One had fallen off so they replaced it a few years ago. It also was in the process of falling off and when I called they explained the had them a different way to hand them. They were aware of the long nails pulling out of the wood.
I called and they missed two appointments and on the 3^rd the couldn’t install. They had asked how many feet were needed at the time of my initial. I said 50. They ordered the aluminum and did not allow much extra so they couldn’t install, had to take back what had been formed and get more and come back again. Then another couple of days delay.
They charged me for down downspout connections. This was never explained over the phone. Had to go back & forth on the billing amount until we agreed on the amount.
We’ll see how the new gutter works. There had been a problem with the slope not allowing water to drain. He said he’d fix that. The next week will tell.

My gutter from CR gutteres leaks, and Rich refused to stand by the product. I’m disappointed. It has been two winters now and they didn’t fit or seal the ends properly. They also left part of it incomplete. I would avoid them.

I was referred to CR Gutters from my Nextdoor neighbors. They came out and gave me a few options (repair, replace, or replace with screens). We opted for a repair because we are doing an addition soon and would need to replace those pieces. Here is the really amazing part: I read the bid wrong… I thought the repair was one price, but it was a completely difference price. I was nauseous! I couldn’t spend that much on a repair!~ I should have replaced at that price!!! When I called the company to explain how I screwed up, the owner of the company called back himself. He apologized for the confusion. His staff should have double checked the price I was agreeing to before doing the work. He made it right! He saved my butt, and legally could have charged me what I signed up for, but he was a geniunely kind, moral guy. When does a business lose over $ 1000 like that because they are good people?! Wow, service! I’m calling CR Gutters back when we are ready to replace for sure.

0 stars if available. Go somewhere else don’t even think of wasting your time here. Got an estimate, made an install appointment all seemed fine. Never received the promised email of the estimate, should have been my first warning. Made an appointment, waited the entire day for the guy to show up at 4:00pm. Doesn’t have enough material to do half the job.
The last straw for me, never will use this company again. The call specialist/​receptionist are incompetent. I had to call and confirm this job 4 times before they decided that I was «actually» confirming this job.
Spoke to a receptionist on the phone after the installer left because he didn’t have the materials to do the job. She didn’t even offer an apology, just said «Ok», and silence.
Run away as fast as you can.

It was an easy e-​mail to get them to come do an estimate, but took me a few weeks and a few e-​mails to get them to get back to me to schedule the installation. It was just last week, but so far so good. Quick job when they were here (about an hour.)

I had C & R Gutters do a corner of my house and ½ of my shed. They were prompt on calling to schedule a time to come and give me an estimate. It wasn’t a big job at all. I fell under the minimum purchase of $ 250.00. So for me to have them do the job I had to pay 250 $. They came out and did the job in about ½ hour. Paid them cash. I didn’t receive a receipt nor did they tell me they were done and just left. After inspection of the gutters one was bent on the back side. It was sticking inwards almost to the point the water would run down the backside and not into the gutter. Since they were gone I fixed it. A little bending and a screw it was fixed. And since I was up there I fixed the flashing they messed up to. It was pulled off and hanging. Not a big deal. Just would have been nice to show me what they had done and to make sure it was to my standards.

This review is for the services that I never received. I contact them via their website to request an estimate. I was emailed back and asked if I needed to be home or would it be okay if they estimator came by while I was not home. Twice. Twice now, I have said yes, and advised that I have a dog who is normally kept inside the house but, that during the middle of the day, my neighbor will come by and let her out to potty. I stated that if she was in the yard, please knock on the neighbors door and he would put her away while they did the estimate. I have patiently waited since my initial email on ⁸⁄₃₀ and no one has come by, I have received no estimate, and no one has bothered my neighbor. I guess this «Family owned and operated» company is too big to need my money. I will be going else where. I really wanted to work with them because one of my friends had great things to say about them. Guess they don’t like referrals.
Edit– Update: I did receive a phone call from Sue shortly after posting this. She claimed that they had sent me the email on ⁹⁄₉. I never saw the email and «surprise surprise» when she reads me my email address it is off by 1 letter. Hmm… interesting to me that they didn’t follow up with me via phone when the email was rejected because it doesn’t exist. There is this nifty little bot called a «Mailer Daemon» that will notify you when an address is rejected. So, they should have known within 24 hours that the email they sent didn’t ever arrive… it was rejected. You see, I work in IT and I know how this works. I can accept that my paperwork got lost in the shuffle, a simple apology, and lets move forward… I can’t abide being lied to.

If you choose to use this provider, hold on to your paperwork like grim death because they won’t. That’s just the beginning of the disappointment in store if you role the dice with your home and money here. I picked this company because it was owned by a woman and they seemed cheaper. Cheap is right. I asked for leaf guards and I got «gutter guards». This tacky aluminum clip on system partially flew off at the first sign of strong weather and littered our neighbors yard as well as the woods behind our home. The first gutter that fell off, I couldn’t find our receipt and I could recall the company that I called… my bad. I called Jorve and they handled the front gutter and gave me a lifetime guarantee. After the second piece of gutter fell off the house I found something that help me recall the company, called, they couldn’t find my paperwork, but I came home one day and they had come over and repaired the second fallen gutter. Today for the third time another piece of gutter is coming away from our house. I called, they can’t find record of me, again. While I believe they made every effort to find record of work for us, I think the substandard product and craftsmanship is enough to keep you away from this «cheap» gutter provider. Call Jorve, they are a roofing company but they standby their work and it shows. A lesson that as a homeowner I have confirmed again and again… do it right the first time. It may be more expensive, but if you go with people like CR, you will have to pay for the work more than once. If I could give less than one star I would.

Just had a deck gutter installed 2 days ago. Had to request them to come back the next day as the gutter didn’t drain at all, just caught in the middle full to the rim. They came by tonight & made some adjustments. Drains better, but not like it should. Disconnected down spout & left the bracket dangling. Also left a screw in the gutter & didn’t bother to run the hose in it (obviously didn’t last time either) before they left. We didn’t even know they were gone as they didn’t let us know. If they weren’t in such a hurry, there wouldn’t have been a return trip required. Disappointed overall.

This is a wonderful company. I actually worked for C.R. Gutters for 15 years before I decided to open my own restaurant. This is a family owned and operated business that makes customer service their #1 priority. The staff and the crews at C. R. Gutters always make an effort to handle each and evey job with the highest importance. Their prices are very competetive, they admit that they are not always the lowest price, but the service that you get is well worth a little extra. Thier workmanship is far superior to other companies becuase C.R. Gutters takes the time to train their installers to do it right the first time and if they don’t, they are more than happy to come back and fix it ASAP. C.R. Gutters also does a lot of custom gutters that no other gutter companies will do such as copper, half round, acrylume, commercial 7″ box etc. I loved working for this company and I highly recommend them to anyone who is in the market for new gutters.