MaxCARE of Washington Inc

I woke up one morning to ½ inch of water throughout my first floor. Ducts filled with water, hardwood and tile ruined. My insurance company, USAA, gave me MaxCARE as one of their recommended contractors to help us get a restoration done. They won’t be doing any recommendations going forward. The estimator was nice enough. I took time off work to meet him, and he spent an hour and a half measuring, inspecting damage and taking requirements for a fairly sizable amount of additional remodeling. They said they’d get me an estimate the following week. Didn’t hear anything. Left multiple messages. After 3 weeks, they decide to call me back only to nonchalantly tell me, «Sorry, we’re so busy. We have no idea when we’d be able to get you a bid so we’re not going to submit one. The estimator should have told you were were backed up when he came out. Sorry.» Yeah, right. Bad communication, stringing me along for 3+ weeks when they knew they were too busy — but it didn’t stop them from wasting 2 hours of time and costing me 2 hours of pay since I’m paid by the hour. Don’t waste your time with them… you never know if you’re going to get a bid.

Not enough room here to say don’t do it. Bad experience from beginning to end.

In Sept 2013 we had water damage to the upstairs and downstairs of our home. We were contacted by Maxcare within an hour of our claim to USAA. Kyle came to our home that same night and was so professional and courteous. He and Steven did most of the cleanup from the water damage. These young men were punctual, efficient and extremely professional. Then came the painting, drywall, tile, carpeting… and every one of the people that worked directly for them or that they contracted with were just awesome. Liberty Interior Construction (see my Unilocal review) did an amazing job with the drywall and the painting of the inside of our geodesic dome home (thanks Craig). Super professional guys. Then Clayton showed up and did all the tile work, trim and some other woodwork. He was also so great (and what a perfectionist!). He did beautiful work on all of the tile, and the woodwork and trim looked better than before the damage! The people who helped move our furniture in and out of the house were also so helpful. Thank you so much moving crew! Not an item was damaged! And many thanks to Ivan who took on the project of carpeting our very unconventional shaped home and did a beautiful job. Thank you Fred and all of your Maxcare people… you’ve got a great crew.
All in all, I would highly recommend Maxcare to anyone needing help restoring your home to it’s normal condition (or better!). The only reason it doesn’t have 5 stars is there was some disconnect in communication and scheduling. Nothing that can’t be overcome though. Maxcare rocks!

A sailor in distress on the water calls the Coast Guard, so what does one do when one encounters hydro hysteria in their home on dry land? Maxcare of Washington to the rescue! I had a heating system leak that damaged and soaked a good portion of flooring/​ceiling joists, panels, sheetrock, foundation, and walls. I received a call from Maxcare within 1 hours of my USAA insurance adjuster leaving my home and they were on scene less than 2 hours after that. They removed all of the moldy and damaged sheetrock, sealed off the area with the most water damage, and placed numerous industrial strength fans and dehumidifiers to remove all of the moisture as well as spraying with mold inhibitor. They came back to follow up several times and did not leave until everything was completely moisture free and ready for the next group to come in and replace and repaint. The crew was not only fast to the rescue, but friendly, courteous and professional. Billed my insurance directly so I didn’t have to worry about waiting to get reimbursed, and left everything clean and tidy.