Sumner RV Center

Beware of the service dept. Once you take it off the lot, it’s out of the salesman hands. The service department will not only ding, scrape, wear their dirty boots in your brand new trailer, and «fix» (and I say fix loosely) items to the best of their ability by doing what I would call a «home owner» repair, not a professional one but will do it with the worst attitude imagined and take FOREVER! We missed out on an entire summer of rv ing. Don’t mention to Justin how it doesn’t appear to be fixed. His customer relations skills when there is an issue leave a lot to be desired. Don’t take your issues to the owner either. As his skills aren’t much better. If you need any assistance your better off contacting the manufacturer as long as your warranty is still good.

My husband and I bought an Arctic Fox 5^th Wheel from Sumner RV. It was our first time buying an RV and could not have asked for a better experience.
This place feels like a family. Everyone we dealt with was very friendly and helpful.
My husband does tons of research on items before he buys anything let alone a purchase of this magnitude. Most people get put off by the many questions he asks. Not Sumner. I’m sure that as their email inboxes were flooded they were tired of hearing from him on a day to day basis about our order, but you would not know it from talking with them. They were polite, caring and attentive from day one to the end of the process.
Christine was our sales rep, and she really did go above and beyond the call of a sales rep, as did all the others that worked on this project for my husband and I. We had a custom order from the manufacture and all the folks at Sumner RV Center made sure that everything was the way we wanted it. My husband had some other custom work he wanted done once the RV came in and the service technicians Justin, and Rob did everything they could to meet all the needs that my husband had asked for and they were always willing to spend as much time was needed discussing the ins and outs of each option.
When the day came to pick up our unit, the owner greeted us with a friendly smile and handshake and was very personable, then Christine showed us our unit and introduced us to Tim who went over every little working detail with us. They took their time and we never felt rushed. Justin, Rob and some other technicians installed our hitch for us and made sure that it was attached properly.
My husband and I had looked at hundreds of rv’s during our search and spoke with many dealerships. I felt that all of the other dealerships were at one extreme or another, either so pushy they didn’t give you room to breathe or so passive that you couldn’t get any help if you wanted it whereas Sumner seemed to find that perfect spot in the middle, giving you all the help you wanted without feeling pushy and aggressive. I would never buy from another dealership!!! EVER!

Well, we gave them two chances to fix our rv, the first time it was a power issue, we got it back in worse shape than we took it. They fixed it, but now I am wondering if I was overcharged because what they originally thought was the problem required an expensive part but that didn’t work. The second time was a gas issue, the charged me 65 bucks and said the gas valve was closed and it now worked fine, it did not. I took it to another dealer who was awesome. What really turned me off is both times I thought I knew what was wrong but they treated me like I was stupid. Turned out I was right both times.